Fresh Jobs at The South African Revenue Service (SARS)

Job Purpose

• To provide a comprehensive legal or ancillary service by analysing/diagnosing the problem, identifying risks and enabling resolution within Direct Tax.

Education and Experience

Minimum Qualification & Experience Required 

• Relevant bachelor’s degree / Advanced Diploma in Law (BA Law / LLB) equivalent to NQF level 7 and 8-10 years' experience in all direct taxes environment, of which 3-4 years ideally at junior specialist level in the Income Tax advisory experience.

Minimum Functional Requirements

• LLB and admitted Attorney OR BCom degree in Accounting; CA(SA) an advantage.

Job Outputs:

Process

• Conduct assessments and use information to advise, make recommendations and facilitate improvement.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
• Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Provide authoritative, specialist expertise and advice to internal and external stakeholders.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.

Behavioural competencies

• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Honesty and Integrity
• Trust
• Respect
• Honesty and Integrity
• Problem Solving and Analysis
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Business Knowledge
• Efficiency improvement
• Legal Advisory and Interpretation
• Legal Knowledge and knowledge of ethics
• Legal Compliance
• Risk Identification
• Dispute Resolution
   

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Job Purpose

• To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, through the achievement of marketing and communication objectives within the organisation, thus enable tactical translation, operational development and implementation of the Marketing strategy, in line with overall Communications strategic objectives.

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Marketing, Public Relations, Brand Management and Communication and 8-10 years' experience in the Marketing, Communication, Public relations, and Brand management industries of which 3-4 years is at a Junior Specialist level.

ALTERNATIVE

• Senior Certificate (NQF 4) and 15 years’ experience in the Marketing, Communication, Public relations, and Brand management industries of which 3-4 years is at a Junior Specialist Level.
• Note: The alternative qualifications and experience refer to the internal minimum requirements (internal staff of SARS).

Minimum Functional Requirements

• Functional experience in Marketing & Communication

Job Outputs:

Process

• Adhere to the required communication protocol at all times, to maintain a positive image of SARS.
• Adhere to the SARS standards, policies and procedures, to ensure consistency in the actual application and management of communications and information.
• Advise SARS leadership of reputational risks to the organisation and recommend marketing strategies to mitigate these risks.
• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices. (I)
• Assist with special/ ad hoc assignments.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans. (I)
• Create generic messages for specific campaigns and target audiences, to ensure that relationships with key stakeholders are developed and maintained.
• Develop a marketing and promotions business plan for SARS, to ensure that appropriate action plans are developed for marketing and promotions and translated to the communications strategy.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation. (I)
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices. (I)
• Drive and take a lead role on various Marketing Communication Campaigns and ensure internal and external alignment of marketing campaigns.
• Ensure collaboration with the creative design, production and Taxpayer educations teams to ensure correct product quality.
• Ensure consistency and implement standards for SARS marketing initiatives including compliance to the SARS brand positioning and Corporate Identity.
• Gather intelligence, conceptualize, develop and manage integrated marketing plans for SARS and its various business units and programmes/projects.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes. (I)
• Liaise with management across the organisation, provide advice and guidance to ensure that SARS benefits from a positive stakeholder perception.
• Measure and report performance of all marketing and communication campaigns and assess the return on investment (ROI) and achievement of key performance indicators (KPIs).
• Ongoing engagement with various teams in the Communication and Marketing Division and other key stakeholders within the organisation, to establish and maintain a good relationship and support the business.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain. (I)
• Oversee the conceptualization and creation of imaginative marketing materials.
• Plan for value-added, continuous multiple practice and system improvement optimisation to deliver on objectives and to enhance tactical excellence. (I)
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence. (I)
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions. (I)
• Promote SARS brand through design and layout, promotions, sponsorships and distribution of information to positively influence beliefs and behaviours supporting SARS goals.
• Recommend and develop communication channels, processes and procedures that will ensure that objectives are achieved.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation. (I)
• Represent division at various communication platforms.
• Translate the brand strategy - At Your Service, into an execution plan with ready to implement tactical plans, analyse and report on perceptions about the brand, taxpayers and traders' insights.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders. (I)
• Work with the creative and media buying Agencies on the delivery of briefs.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability. (I)

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job. (I)
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise. (I)

Finance

• Assist to manage and report on expenditure as required.
• Implement and monitor financial control, management of costs and corporate governance in area of specialisation. (I)

Client

• Collaborate closely with social media, website, and media liaison and other channel teams to drive external campaigns.
• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service. (I)
• Ensure internal client satisfaction by addressing client concerns promptly and professionally.
• Participate in the specialist practice community and contribute positively to organisation knowledge management. (I)
• Provide authoritative, specialist expertise and advice to internal and external stakeholders. (I)

Behavioural competencies

• Accountability (V)
• Adaptability
• Analytical Thinking
• Attention to detail
• Commitment to Continuous Learning
• Communicating with Impact
• Conceptual Ability
• Creativity
• Expertise in Context
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Initiative
• Organisational Awareness
• Problem Solving and Analysis
• Respect (V)
• Trust (V)

Technical competencies

• Business knowledge
• Business Writing Skills
• Marketing Strategy
• Creative and Innovative Thinking
• Data Collection and Analysis
• Efficiency Improvement
• Functional Policies and Procedures
• Quality Orientation
• Reporting
• Research
• Written Communication
   

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Job Purpose

• To drive digital transformation by guiding teams in adopting scaled agile practices and methods, fostering collaboration, and aligning business goals with scaled agile methodologies and frameworks, while embedding agile values and mindsets and foster more effective, transparent, and cohesive teams, to enable better outcomes, solutions, and products/services.  Thus, accelerating innovation and value delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Honours degree (NQF 8) in Computer Science or Engineering with Speciality in Project Management AND 10 – 12 years’ experience in Project or Programme management with a proven track record of 3 - 4 years of agile migration.

Alternatively

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Computer Science or Engineering with Speciality in Project Management AND 12 - 15 years’ experience in Project or Programme management with a proven track record of 3 - 4 years of agile migration.

Minimum Functional Requirements

• Formal certification as agile coach along with other relevant agile industry certification, with the ability to deliver training.

Job Outputs:

Process

• Perform agile maturity assessments to determine the baseline and focus areas for the agile adoption strategy, to measure progress, and to encourage continuous improvement.
• Develop a strategy and roadmap to enable SARS to adopt scaled agile principles and practices.
• Drive scaled agile methodologies within SARS and take responsibility for leading and facilitating end-to-end project delivery incorporating agile principles and practices across multiple Product teams.
• Plan initiatives to lead an enterprise-wide transformational change, post a comprehensive analysis of the organisations’ existing practices, processes, and tools, including ongoing analysis.
• Promote the adoption of metrics and other objective measures by teams to foster a data-driven approach to performance evaluation.

Governance

• Define precise metrics to gauge the success of the project / initiative, ensuring alignment with strategic objectives and providing a clear framework for evaluation.
• Engage in the identification, collection, and reporting of agile practice metrics, contributing to the tracking of progress and the measurement of success.

People

• Assume the role of a leader and coach for a team of Agile Coaches and Scrum Masters, guiding them towards excellence in agile practices.
• Provide expert advice to teams on the application of scaled agile frameworks, fine-tuning their methodologies, and promoting an ethos of ongoing enhancement.
• Coach and mentor leaders and teams on agile mindset, methods, and tools ensuring the permeation of best practices from the upper echelons of the organization.
• Develop SARS-specific training courses, playbooks, and other assets to enable the adoption and maturing of agile principles and practices across SARS and deliver training in-person and online.
• Orchestrate workshops for both developer and functional teams, as well as key stakeholders, to impart agile techniques and foster a culture of continuous improvement in the organisation.
• Lead stand-up meetings with cross-functional teams to review product statuses and ensure alignment with product objectives.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Offer valuable strategic insights that inform and shape enterprise and divisional strategies, driving organizational growth and innovation.
• Act as a catalyst in nurturing a culture and practice of disruptive innovation within SARS, leveraging data-driven insights to create additional enterprise value.

Behavioural competencies

• Accountability
• Analytical Thinking
• Conceptual Ability
• Commitment to Continuous Learning
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Influencing Others
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business Acumen
• Coaching and Mentoring
• Creative and Innovative Thinking
• Development Training
• Efficiency Improvement
• Effective Business Communication
• Functional Policies and Procedures
• Planning & Organizing
• Practice and Process Facilitation Skills
• Reporting
• Program and Project Management
• Project Financial Control and Reporting
• Research
• Strategic Planning

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 Job Purpose

• To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing production and resources within the processing area, in order to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) and 5 - 7 years’ experience in Processing (Portfolio Maintenance, Estates and Liquidation), of which 1 year at a supervisory level.

OR

• Senior Certificate (NQF 4) and 10 years’ experience in Processing (Portfolio Maintenance, Estates and Liquidation), of which 1 year at a supervisory level

Job Outputs:

Process

• Ensure the capacity of the production environment is sufficient to cost effectively meet forecasted business requirements.
• Develop and Implement production strategies and plans in support of the communication plans.
• Build and maintain relationships with internal and external clients and stakeholders, ensuring successful service delivery and support.
• Provide regular reports of activities and performance to ensure the accurate recording and communication of progress of agreed objectives.
• Ensure that agreed productivity targets are monitored and managed across the full range of activities.
• Identify re/design and manage implementation of projects and processes to ensure continuous enhancement/ improvement of service delivery.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, cause and effects and to make decisions to overcome problems and to provide solutions.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.

Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to others and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure team's adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions.
• Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service.

Behavioural competencies

• Accountability
• Fairness and Transparency
• Honesty and Integrity
• Respect
• Trust
• Ability to translate strategy into execution
• Concern for impact of own behavior on others
• Develop teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Business Acumen
• Change Management
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Managerial Budgeting
• Planning and Organizing
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Processing
• Quality Management
• SARS Systems Products