Resort Outlets Operations Manager at Professional Career Services

Job Description

• The Resorts Outlets Operations Manager (Spa & Adventure Activities Guest Experience) is responsible for overseeing the daily operations of the resort’s spa facilities, as well as the adventure activities onsite, ensuring exceptional guest experiences, and maintaining a high standard of service.
• This role requires a dynamic leader who can seamlessly manage the various staff members, services, and guest relations while collaborating with other resort departments to create a holistic and luxurious guest experience.
• The ideal candidate will possess strong leadership skills, a passion for wellness, and a commitment to ensuring that every guest has a memorable and rejuvenating visit.
• The position is based at Head Office, but the incumbent will need to travel to the various resorts to check on the necessary operational requirements. These trips should be planned along with the Resort Regional Manager or the Group Food and Beverage Manager

Qualifications

• Relevant hospitality Management qualification

Skills

• At least 5 years’ experience in in the Hospitality industry with proven Spa, adventure activities history.
• Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience
• Excellent understanding of all aspects of Hospitality Operations
• Excellent administrative skills
• Experience in the operational, labour and financial aspects of a resort, spa, adventure activities and outsourced operators
• Sound understanding of budgeting
• Driver’s license and ability to travel at short notice or without prior notice for long periods
• Based at Head Office – no accommodation included
• Ability to work under pressure and meet deadlines
• Above average interpersonal skills
• Analytical ability and multitasking
• Working knowledge of MS Office, Excel etc
• Excellent communication skills both written and verbal
• Flexibility to travel