Resume Writer at Mango5

About the job
Resume Writer

• We are looking for exceptional writers to join our continually growing English CV Writing team. As a member of our team, you will assist clients from multiple industries and regions by crafting top-quality career documents.
• Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best in class BPO services.
• We offer employees the opportunity for immense growth and development. Our Mango5 family drives their own success, with our hard work and dedication we create a very strong work ethic. Our willingness to excel makes for an awesome working environment.

Responsibilities:

•  Manage a monthly project load of at least 45 orders, crafting top-quality CV’s and other career documents for a diverse range of clients.
•  CV’s and other career documents are professionally crafted to guarantee an increase in interviews for our clients.
•  Craft CV’s using examples/templates, cover letter examples/templates, email templates, and receive support from other writers and staff members.
•  Interact with clients by email to address concerns and ensure satisfaction.
•  Some experienced writers may take phone consultations with clients.
•  Full theoretical and practical training will be provided.

Requirements:

•  Attention to detail and robust writing/editorial skills.
•  Exceptional written communication skills, with the ability to effectively communicate with customers.
•  Skill to perform under pressure and meet deadlines, while upholding a positive attitude and providing exemplary customer service.
•  Reliable internet connectivity (Fibre/ADSL) during the lockdown period.
•  PC with minimum of an i3 with 4gb RAM.
•  Mango5 adopts a hybrid work from home and in office work model. The incumbent will be afforded some portion of their time to work from home. The long-term view is, that it will continue, although the role may change to a complete work from office role, should the need arise.
•  Mango5 will issue staff with the necessary equipment when they resume their duties at our office.

Qualifications:

•  Degree preferably in either English, Linguistics, Journalism/Media or any other degree with an English major or writing intensive field.

Hours/Commitment:

•  Hours are between 8:00am – 17:00pm weekdays
•  KPI’s will be discussed during the interview

Remuneration:

•  Monthly salary of R10 000
•  Commission earnings
•  Medical Insurance
•  YouAssist – Access to emergency response, trauma and home assist
•  Internal LMS – access to online courses to aid with personal development

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available