Retail Centre General Manager - Brooklyn Mall at Growthpoint Properties

Key Performance Areas:

Financial Management

Capex: 

• Identify key capex projects and ensure that they are correctly budgeted.
• Ensure capex projects are done within the budgeted period and cost as well as in line with procurement policies.

Forecasting and accruals:

• Ensure accruals are raised as required monthly and at year end together with the portfolio accountant. 
• Monthly forecasting including loading of income projections line by line on the MRI system
• Accurate income and expenditure forecasts to be done monthly including utilities to ensure budget or better net income is delivered.
• Full analysis and management of the utilities including management of any solar / generator recoveries in line with approved methodology and inputting strategies to improve recoveries on all utilities.
• Credit control and arrears management in line with targets set by Finance. Timeous action taken on defaulting tenants including the handing over of debt to attorneys for collection. Financial arrangements were required to be negotiated with tenants.
• Analysis of national arrears and assistance with collection of same.
• Calculate and raise turnover rentals where applicable and ensure all turnover rental certificates are received as required in terms of the lease agreement.
• Check and sign off monthly petty cash.
• Manage gift card sales and follow policies and procedures for reconciliation in conjunction with the payment system.
• Ensure non-gla as well as Adhoc and advertising sales and agreements are managed, and revenue is raised as required as well as identifying non-gla opportunities to improve net income. 

Budget:

• Formulate annual budget, calculate trading densities, ratio analysis and craft own Key Performance Indicators.
• Monitor and control income and expenditure according to business plan strategy and objectives.
• Analyse renewals based on turnover across portfolios as well as market rentals.
• Presentation including normalisation schedules together with leasing strategy to Asset Management

Risk Management

• Ensure OHS training required for staff at the building is identified and planned in conjunction with the Portfolio Manager and Training Manager.
• Ensure policies and procedures with regard to risk are implemented.
• Identity OHS compliance in all areas of the building including court space.
• Ensure all incidents are reported timeously to insurers. 
• Management of external contractors in terms of both SLA and OHS requirements.
• Implementation of and daily management of the preventative maintenance plan and general operational requirements with the Operations Manager.

Leasing

• Lease negotiations on both renewals and new lets for line shops as well as national tenants in conjunction with Portfolio Manager and Leasing Consultant
• Accurate deal analysis information sheets to be compiled for approval and sign off as well as feasibilities on deals where applicable. 
• Ensure all deals are correctly loaded on MRI and accurately recorded in line with the signed offer and/or Heads of Agreement.
• Manage outstanding leases documentation.
• Annual leasing strategy to be presented with budgets and continuously updated as the building changes. 
• Prepare Feasibilities and spend to be conducted on leasing deals and/or projects in conjunction with Portfolio Manager and Leasing Consultant.
• Ensure offers to lease and/or heads of agreements and/or lease agreements are correctly drafted and signed in line with the Company’s levels of authority for line shops and national tenancies. 

Administration

• Ensure accurate monthly turnover report including analysis of same is provided and loaded on the MRI system as well as MSCI and any other analytical platforms. 
• Ensure foot traffic data is recorded, reported on and analyzed on a monthly basis. 
• Ensure full compliance with the court space procedure are recorded on the relevant system.
• Check all billing forward statements on MRI to ensure accurate billing to all tenants and ad-hoc accounts including all recoverable
• Ensure compliance with all Growthpoint policies and procedures including but not limited to POPIA.
• Ensure compliance with requirements as set out by the PPRA including ongoing CPD points earning

People Management

• Conduct bi-annual reviews with all staff on aspirations.
• Identitfy training needs, succession planning opportunities and manage non-performance in line with relevant HR processes.
• Employ team members in line with company transformation goals and objectives. 
• Recruitment to be done in line with the transformation policy. 

Marketing

• Marketing Management. Responsible for the development of Marketing strategies in conjunction with Marketing professionals.
• Ensure annual marketing budget and strategy is prepared, relevant to the centre and in line with leasing strategy for presentation with the annual budgets.
• Ensure marketing company achieve their set KPI’s and comply with the SLA in place
• Ensure best use of marketing funds for the betterment of the building.

Reporting

• Prepare management packs monthly, together with all the required reports at least 5 working days before the management meeting.
• Record of monthly minutes of management meetings to be included in monthly management packs. 

Experience

• 5 years of Property Management experience preferably within the retail sector.
• Appropriate people management experience is essential.
• Sound Financial and Marketing experience.
• Property Management Software (MRI) experience.

Education

• A tertiary qualification, Diploma/Degree or equivalent.
• Certificate in Shopping Centre Management
• PPRA compliant