Retail Customer Success Lead, South Africa at NielsenIQ

Job Description
Responsibilities

The key focus of the Retail Customer success organization remains consistent:

• To be focused on our customers and deliver on our Retail financial commitments, raising the bar on Customer satisfaction
• To Transform the customer experience across every touch point of the customer journey and focus on Right Work Right Place initiatives 
• To generate leads to drive growth across our portfolio, with a focus on our Retail Strategic Priorities
• To expedite the recruitment of retailers and further enhance the quality of retailer data. This aimed at significantly enhancing our panel coverage and elevating the insights we provide to our clients
• To contribute to the integration with positive intent and mindset, and look for ways to collaborate
• To engage, develop and grow our FMCG +T&D combined team of 9 direct reports.
• Together, as ONE Retail team, we will put clients at the core, uphold the highest standards in everything we do, deliver on our commitments, and team up to be better every day.

Qualifications

• At least a master’s degree, preferably in business or statistics
• 10 + years’ work experience, preferably within NielsenIQ, Retailer, consumer or trade marketing, analytics and insights or market research.
• Knowledge of the Retail/FMCG industry within the region and looking for networking opportunities.
• Knowledge of research techniques and NIQ methodologies would be an advantage
• Detail oriented, excellent analytical skills
• Good communication and presentation skills
• Ability to work independently and in a team
• Good team management and interpersonal skills are a must.

Additional Information
Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)