Current Jobs at Nedbank

Job Purpose

• To provide support services to the credit community on matters relating to credit bureaus, the data and systems and contribute to the optimisation of the credit portfolio in line with Nedbank’s strategic objectives. 

Job Responsibilities

• Developing and providing meaningful analytics and reporting/presenting to stakeholders to inform decision making across the credit lifecycle.
• Manage and resolve credit bureau or service related queries within acceptable timeframes
• Manage the financial components including analysing the cost, the payment of invoices, usage of services and handling related queries.
• Serve as a subject matter expert to assist stakeholders on matters relating to the data, processes and regulatory requirements. As well as ensuring Nedbank’s compliance to the appropriate regulations.
• Responsible for user administration and providing training and support on systems and processes.
• Monitoring the data quality and drive improvements on the quality of the data. This covers the end to end bureau data lifecycle (across data transmissions, data loading etc)
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to systems, code, data usage etc to add value to Nedbank.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes)
• Drive/support strategic initiatives and adhoc requests
• Build and maintain effective internal and external stakeholder relationships
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

Minimum Experience Level

• 5+ years experience within a credit  environment
• Data mining and analytical skills
• Technical skills: SAS/SQL/Netezza/Excel/Python
• Problem solving

Preferred Qualification

• Bachelors Degree.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Type of Exposure

• Analysing situations or data that require an in depth evaluation of multiple factors
• Working with a group and individually to identify alternative solutions to a problem
• Developing ways to manage risks
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Analysing and interpreting qualitative and quantitative data
• Interacting with various levels of management
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Comparing two or more sets of information
• Providing professional advice/opinion
• Using different approaches in new work situations

Technical / Professional Knowledge

• Banking knowledge
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Business Acumen

Behavioural Competencies

• Coaching
• Communication
• Continuous Learning
• Collaborating
• Work Standards

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Job Purpose

• To lead the credit assessment, structuring, and decisioning of complex lending transactions for large corporate clients, ensuring alignment with Nedbank’s risk appetite and strategic growth objectives while maintaining portfolio quality and regulatory compliance.

Job Responsibilities

• Conduct in-depth credit reviews and portfolio monitoring of large corporate exposures to ensure alignment with risk appetite and early identification of emerging risks.
• Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
• Contribute to the development and refinement of credit policy frameworks for complex corporate lending, ensuring compliance with regulatory and internal governance standards.
• Facilitate and guide monitoring activities by obtaining legal opinion and directives.
• Establish emerging risks by studying the external environment including competitors and the macro economy.
• Contribute towards financial targets by monitoring and improving credit risk. 
• Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
• Deliver expert credit opinions on high-value transactions, including syndicated loans, structured finance, and cross-border exposures.
• Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
• Represent Credit Risk by participating in Risk Committees and Forums.
• Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
• Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
• Deliver on the credit risk monitoring plan by managing resources and activities.
• Address immediate and emerging risks by performing ad hoc monitoring exercises.
• Ensure compliance of agreed corrective actions by continuous monitoring.
• Ensure alignment of business to policy and regulations by monitoring and making recommendations.
• Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
• Ensure accuracy and quality by monitoring work done by team.
• Mentor credit analysts and contribute to building internal expertise in complex credit structuring.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Requirements

• NQF Level 7 or higher qualification in a Financial or Banking-related field is essential.
• A CIMA, Credit Management degree, or equivalent qualification will be advantageous. 
• Minimum 5 years’ experience in Credit Assessment, Evaluation, and Decisioning within a banking environment, specifically involving large commercial or corporate clients with complex financial structures.
• Minimum 3 years’ Business Banking experience evaluating financial statements and credit reports of current and prospective large business clients to determine their creditworthiness.
• Proven track record in managing a large credit portfolio, including high-value and structured lending transactions.
• 1–2 years’ experience in a team leadership or supervisory role will be advantageous.
• Strong understanding of the legal frameworks and regulatory requirements associated with lending and collateral, particularly in the context of large commercial clients.
• Familiarity with credit policy, risk appetite frameworks, and regulatory compliance in a corporate banking environment.
• Valid driver’s license and own reliable vehicle.
• Willingness and ability to travel as required.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Decision Making
• Inspiring others
• Guiding Team Success
• Planning and Organizing

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Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom (Financial Management/ Accounting)/ BSc Agri)

Minimum Experience Level

• 7 - 10 years of proven experience in Commercial Banking.
• Demonstrated ability to manage a client portfolio with annual turnover ranging from R30 million to R300 million and above.

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

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Job Purpose

• To apply skills to monitoring online/ batch /ATMs/SSTs/tape library functionality on various platforms and escalate outages under supervision and guidance. To ensure SLAs are met to minimise the impact of operations on the bank under supervision .

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
• Stay abreast of developments in field of expertise, ensuring personal and professional growth
• Understand and embrace the Nedbank vision and values, leading by example
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps
• Identify opportunities to improve or enhance processes, adding value to Nedbank
• Ensure back-end online programmes are terminated within specified time lines and do batch processing as per internal process, procedures and standards through manual and/or automated daily checks
• Ensure online availability for new day as per SLAs through completion of batch schedules
• Ensure Tape Library functionality is executed daily
• Ensure that own contribution and participation contributes to the achievement of team goals
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team
• Attend formal training and obtain certification where applicable. Manage client needs by escalating specific problems regarding help desk queries and ensure resolution
• Ensure all SLAs are met as per agreement with business/vendors. Provide additional client support by resetting domain password and fault logging (on Incident Management Tool (ITM)) after hours on behalf of IT Service Desk. Build relationships by liaising with relevant support areas
• Monitor availability of ATMs/SSTs and distributed environment
• Mitigate risk by capturing all outages on incident management tool and taking ownership of monitoring and escalation
• Report on starting, ending and updates of changes on daily dashboard and incident management tool (ITM)
• Participate in reports
• Issue and reset emergency passwords with relevant authorisation when required and record actions on incident management tools (IMT). Comply with policies through the proactive monitoring of various platforms and execute system maintenance (IPLs)
• Mitigate various risks Resolve work obstacles
• Ensure resolution of problem
• Understand critical paths that lead to back-end online programmes availability
• Resolve problems by analysing and interpreting alerts, failures and impacts
• Comply with risk standards by validating files for head office and support areas

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 1-5 years IT experience at least 3 year mainframe 1-5 years IT experience at least 3 year mainframe

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Systems knowledge
• UNIX System Admin
• MVS and UNIX Knowledge

Behavioural Competencies

• Applied Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

• To manage and oversee a team responsible for the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management. Provide input into strategic objectives and ensure delivery thereof.

Job Responsibilities

• Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder and business requirements.
• Ensure product and/or solution design is congruent with the required business specifications.
• Enable the realisation of the financial business benefits accruing including minimisation of operational costs.
• Contribute to the development of differentiated, superior solutions (solution engineering) that meet stakeholder and business requirements.
• Ensure business needs are met through consistent engagement and assistance to business, Provide stakeholders with appropriate insights and enable business growth through delivering analytical results, recommendations, research, analytical methods, appropriate systems and market insights.
• Understand internal and/or external client needs and requirements.
• Ensure transformational target are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Create a client service culture.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision. Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Follow the recruitment process when recruiting talent.
• Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank vision and values by leading by example and re-enforcing values during meetings
• Manage the onboarding process of new employees. Produce results in line with business strategy and requirements.
• Ensure team has been allocated with a Balance Scorecard with clear measurements.
• Evaluate team performance in accordance to key indicators in Balance Scorecard Design Development Plans of the team guided by the Career Pathing framework.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Postgraduate degree in Statistics, Mathematics, or a related quantitative discipline

Preferred Certifications

• CFA (Chartered Financial Analyst)
• FRM (Financial Risk Manager)
• CQF (Certificate in Quantitative Finance)

Minimum Experience Level

• 6+ years of relevant analytical experience in the financial industry

Proven track record in:

• Risk model development and portfolio management
• Strategic planning and regulatory compliance
• Team leadership and performance management

Technical / Professional Knowledge

• Change management
• Client service principles
• Communication Strategies
• Diversity management
• Operations planning
• Relevant regulatory knowledge
• Strategic planning
• Business writing skills
• Quantitative analytical techniques
• Problem solving skills

Behavioural Competencies

• Earning Trust
• Coaching
• Communication
• Decision Making
• Business Acumen
• Driving for Results
• Planning and Organizing
• Delegation and Empowerment

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Job Purpose

• We’re looking to hire a Principal to be based at head office in Johannesburg, South Africa, and to participate in a senior position in the corporate finance business in Africa.  The position will report into the Head Corporate Finance Africa, based in Johannesburg, South Africa and the purpose is to help scale Nedbank Corporate and Investment Banking (NCIB) corporate finance business in Africa, drive strategic initiatives, and execute high-value transactions in Africa.
• This role offers the opportunity to work on high-impact transactions, collaborate with top-tier clients, and gain exposure to strategic decision-making in a fast-paced environment.

Job Responsibilities

• In collaboration with other senior team members to build client relationships, originate and execute deal opportunities.
• Lead and support on the execution of M&A transactions, including client management, valuations, financial modelling, and deal structuring.
• Conduct in-depth industry research and market analysis to identify trends, opportunities, and strategic targets.
• Prepare and present client presentations, investment memorandums, and board-level materials.
• Perform due diligence on potential targets, analyzing financial, operational, and strategic aspects of the business.
• Assist in drafting and negotiating transaction documents, including term sheets and sale agreements.
• Build and maintain relationships with clients, advisors, and other stakeholders involved in the transaction process.
• Cross-sell other NCIB products to clients in conjunction with the relevant Client Service Teams (CSTs).
• Support the business objectives of the Nedbank CIB in driving the Africa growth strategy.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Minimum Experience Level

• 8-12 years experience in Corporate Finance

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Cluster Specific Operational Knowledge
• Business Acumen
• Understanding Corporate Regulations

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Collaborating
• Work Standards
• Becoming a Business Advisor
• Advancing Sales Discussions
• Sales Negotiation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To originate and implement financing transactions across the continent in order to maximise sustainable revenue streams through the pursuit of profitable and innovative specialised debt financing transactions in the digital infrastructure and TMT sector.

Job Responsibilities

• Build sound client relationships (existing and new clients) by clear communication; regular meetings and setting clear objectives and timelines.
• Formulate and pitch ideas/solutions for clients that drives new business origination that enables clients to meet their objectives.
• Manage internal stakeholder relationships by collaboration across all clusters; clear communication; agreeing on objectives and timelines and requesting stakeholder input in decision making.
• Build professional relationships by networking. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
• Mentor and grow individuals within the team.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g., Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Evaluate deal progress in line with set objectives and timelines by scheduling and leading progress meetings; following up on deliverables; scheduling review meetings with client and reviewing own work before submitting to relevant stakeholders.
• Monitor and assess credit exposure for any increase in risk by assessing exposures for appropriateness taking into consideration the client business performance and market conditions.
• Adapt to changes in all relevant legislation and industry trends by attending relevant training sessions or informal meetings with relevant divisions.
• Resolve work obstacles and drive solutions by lobbying and one on one engagements with relevant stakeholders.
• Assist deal teams to close transactions by sharing your professional skills; engaging with clients, running various pricing scenarios; structuring the transaction; negotiating legal documents; preparing credit applications and executing on compliance and presenting application to credit committee.
• Maintain and build existing and on-board market share by applying your professional skills.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified time frame.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Contribute to developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Chartered Accountant, Chartered Financial Analyst (CFA), Master’s degree in sciences or Legal.  

Minimum Experience Level

• 5-7 years relevant sector experience

Technical / Professional Knowledge

• Microsoft Office
• Nedbank culture and values
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Building Partnerships
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

• Achievement of Service Delivery Standards to stakeholders. Initiation of pro-active and eff ective communicationand legal advice to clients.
• Provision of legal support to business management in respect of all general legalqueries.
• Drafting of legal agreements and contracts for clients.
• Assessment of impact of any new legislation and making recommendations in this regard.
• Manage delivery of outsourced work and monitor performance.
• Retain electronic copies of contract and control sheets.
• Drafting reports on outsourced service providers performance.
• Assist in developing and reviewing legal templates.
• Conduct legal research on matters and attend to claim assessments.
• Extensive knowledge of the various tariff s (Magistrates Court and High Court).
• Comply with Service Level Agreement or Claims Protocol by administering and facitlitating the claims process.
• Engage in appropriate training interventions to promote own professional development
• Adhere to organizational best practice and legislative requirements.
• Initiate and process claims to finalisation by ensuring compliance to insurance policy. 
• Minimise risk by complying with all Nedbank policies and procedures. 
• Keep abreast of legislation and other industry changes that impacts on roles by reading the relevant newsletters, websites and attending sessions.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Legal Qualification (BCom Law / LLB)
• Paralegal Diploma
• Admitted Attorney

Preferred Certifications

• Beneficial: Higher Certificate in Long Term Insurance

Minimum Experience Level

• 3 - 4 years Legal Claims experience of which 2 - 3 years are within Short Term Insurance.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Earning Trust
• Collaborating
• Customer Focus
• Decision Making
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

• Nedbank CIB is a leading innovator in the corporate and commercial banking industry, committed to delivering exceptional customer experiences to high value clients through cutting-edge solutions and a customer-centric approach. We value creativity, collaboration, and a passion for excellence.
• We are seeking a highly skilled and experienced CX Lead to join our team. The ideal candidate will have a strong background in customer experience (CX) strategy, discovery, and analysis, with a deep understanding of the product domain and the competitive, challenging B2B financial market. This role requires a combination of analytical and creative thinking, as well as excellent communication and leadership skills.

Job Responsibilities
Key CX responsibilities:

• Meaningfully and consistently contribute to, lead and monitor the progress of CX strategy.
• Understand the product domain and competitive market within the context of the work being delivered in the B2B market to ensure industry best practices are being leveraged .
• Apply best practice and standardised methodologies and toolkits.
• Set and test hypotheses related to CX initiatives and improvements.
• Keep abreast of the latest industry trends, tools, best practices and emerging technologies in CX design to bring innovative ideas to the team.
• Utilise behavioural data knowledge to analyse, understand, and visualise insights from various data types (Voice of Client, Voice of Process, and Voice of Business) to deliver best-in-class CX.
• Apply CRM knowledge related to the CX function.
• Conduct empathy mapping and persona mapping.
• Create detailed as-is and to-be client journeys maps that visualise the end-to-end customer experience, identifying key touchpoints and opportunities for improvement.
• Test and validate journeys, aligning with engagement and testing standards to gather insights into client needs, behaviours and pain points through surveys, interviews and usability testing to inform design decisions.
• Co-create journey templates and insights reporting.
• Define Key Performance Indicators (KPIs) and Moments of Truth (MOTs) with stakeholders to successfully analyse and measure the impact of CX on customer satisfaction and engagement.
• Lead journey measurement, orchestration, and ensure adoption of feedback into squads.
• The ideal candidate should possess knowledge of service design and creating service blueprints.
• Holistically measure and report on journeys as they align to the CX and broader team strategies. 
• Continuously monitor customer experience and evaluate the customer experience, implementing iterative improvements based on user feedback and evolving customer needs.
• Analyse anecdotal and behavioural data: Utilise customer feedback and data analytics to identify trends, measure the effectiveness of design solutions, and make data-driven improvements that align to overall client and business objectives.
• Ensure visibility of insights by building, maintaining, and reporting on dashboards.
• Ensure that the client journey meets Legal, Conduct and Communication standards and governance standards to warrant compliance with the various rules and regulations set out by the regulators 

Usability and Quality Assurance:

• Conduct expert evaluations and usability testing (adhere to existing standards, use existing templates).
• Introduce new methods for usability testing and other client engagements.
• Support design consistency across all customer-facing products and platforms, adhering to brand guidelines as far as tone and visual language is concerned in relation to our design standards and governance that’s in place.

Project Management:

• Demonstrate project management skills within an agile environment.
• Define requirements and create business cases for CX initiatives.

Meta Skills:

• Customer focus and empathetic leadership.
• Adapt and solve problems effectively.
• Exhibit both analytical and creative thinking that drive innovation.
• Attention to detail.
• Facilitate meetings, brainstorms, and critiques with senior stakeholders and cross-functional teams.
• Build partnerships and collaborate with cross-functional teams by working closely with product managers, developers, marketers, change management and other stakeholders to ensure recommendations are implemented effectively.
• Strategically plan and make data-driven decisions.
• Manage and influence senior stakeholders.
• Communicate effectively, exhibiting active listening skills, clarity and conciseness, empathy and emotional intelligence, confidence, and the ability to give and receive constructive feedback and criticism.
• Manage time efficiently.
• Coach and mentor team members.
• Advocate for CX through promoting client-centred design principles within the organisation, ensuring that customer needs are prioritised in all design and development efforts and take an active interest in the development of the Bank's digital, innovation design and CX methodology/ies.

Future CX Skills:

• Exhibit expertise and show willingness to learn future CX skills, including short courses and programmes in CX leadership, AI in CX, CCXP, data-driven decision making, journey management, and enterprise ecosystem and digital capability knowledge.

Systems, Tools and Methodologies:

• Progressive proficiency in tools like Cemantica, Miro, Microsoft Office Suite, 
• Intermediate knowledge of AI for CX, Figma, Maze, Adobe Analytics/DynaTrace/Similar, CRM, Qualtrics
• Knowledge of CX measure standards (CSAT, NPS, etc.) as well as behavioural analytics.
• Journey Mapping/Service Blueprint Design and Design Thinking Methodology

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Certifications

• CCXP certification or similar

Minimum Experience Level

• 8-10 years experience in CX design or related

Technical / Professional Knowledge

• Process Design
• Product design
• UI/UX Design
• Relevant design tools
• Project Management

Behavioural Competencies

• Driving Innovation
• Innovation
• Building Talent
• Driving Successful Customer Engagements
• Cultivating Networks and Partnerships
• High performance, purpose-led:Create a culture of purpose-led, client-centred, and values-driven performance.

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Job Purpose

• To provide legal advice and support the mitigation of litigation risk across the Group.

Job Responsibilities
Litigation Support

• Assist senior legal advisors and the Head of Litigation with all litigation matters.
• Provide litigation strategy by assessing case merits, identifying legal risks, and recommending appropriate courses of action to protect the organisation’s interests. This includes: 
• Developing litigation plans and timelines.
• Advising on settlement strategies and alternative dispute resolution (ADR) options.
• Aligning litigation tactics with broader business and reputational objectives.
• Manage litigation invoices and liaise with external legal service providers (attorneys and advocates).
• Provide legal advice and support on litigation-related matters to internal stakeholders.
• Report on litigation and legal risk matters through structured risk reports and presentations.

Legal Advisory & Risk Management

• Provide legal advice to support business in achieving its risk and compliance objectives.
• Develop, manage, and implement legal risk policies, procedures, and practices.
• Respond to ad hoc legal and risk-related queries from internal stakeholders.
• Support the Group Legal Strategy through proactive legal risk management and governance.
• Optimise the risk management performance of the organisation by identifying, recommending, and executing legal risk strategies within the Group’s defined risk appetite.

Research & Compliance

• Conduct legal research and stay abreast of relevant legislation, case law, and court directives.
• Ensure compliance with legal, governance, and regulatory requirements.
• Embed a strong risk culture by promoting awareness and adherence to legal risk protocols.
• Liaise with regulators and industry bodies on litigation matters with broader compliance or reputational implications.

Stakeholder Engagement

• Build and maintain strong relationships with internal stakeholders to ensure satisfaction and timely delivery of legal services.
• Manage relationships with external legal counsel to ensure quality and cost-effective service delivery.
• Provide training and awareness sessions on legal risk and compliance matters.
• Participate in corporate responsibility initiatives aligned with business strategy (e.g., Green Strategy).

Process Improvement & Transformation

• Identify and recommend improvements to legal and business processes, models, and systems.
• Drive transformation goals by participating in organisational culture-building initiatives (e.g., staff surveys).
• Obtain buy-in for new or enhanced legal processes by demonstrating value to stakeholders.
• Identify opportunities for early resolution of disputes to minimise litigation exposure and costs.

Knowledge Management

• Maintain a repository of litigation precedents, legal opinions, and case outcomes to support institutional knowledge and improve future legal decision-making.
• Share knowledge and legal industry trends with team members through formal and informal interactions.

Reporting & Analytics

• Develop and maintain dashboards or reports that track litigation trends, costs, and outcomes.
• Provide insights to support strategic decision-making and continuous improvement in legal risk management.

Personal Development & Mentorship

• Continuously improve personal capability by identifying relevant training and development opportunities.
• Complete all required learning activities and maintain necessary certifications within specified timeframes.
• Mentor junior legal staff and contribute to their professional development through coaching, feedback, and knowledge sharing.

Essential Qualification

• LLB Degree 
• Admitted attorney of the High Court of South Africa

Minimum Experience Level

• 2 - 4 years post articles experience

Technical / Professional Knowledge

• Experience in handling litigation matters    

Behavioural Competencies

• Communication
• Decision Making
• Managing Work

Technical/Professional Knowledge and Skills

• Continuous Learning
• Innovation

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Role Purpose

• Act as the point of integration of the service delivery value chain (integration, Heads of service delivery in tier 0/1) and leverage deep HR domain and service delivery expertise to design effective service delivery (processes, technologies, interactions) strategies to effectively operationalise and commercialise domain specific HR products and services across tier 0 – 3 that are guaranteed to deliver exceptional segment led employee experience for the organisation

Key Responsibilities
Service Delivery

• Act as the point of contact and domain specific service delivery specialist for PO’s and their teams providing expertise and advisory on the successful, experience led, innovation in operationalising and commercialising products and services across the tiered service delivery framework 
• Identify and define business requirements and successfully Integrate the service delivery support teams (data, integration, Tier 0 and 1) to effectively service the domain specific area in the delivery of:
• Service Design 
• Service Delivery 
• Service Monitoring, Operations and Performance Management
• Service Enablement
• Data Enablement
• Successfully translate the Product and Service Strategies into service delivery requirements and provide expert service delivery advisory to Product Owners to successfully operationalise and commercialise their products and services
• Create deliberate, experience led, transformative (when needed) domain specific service designs aligned to the Product and Service visions and HR Transformation strategies 
• Transition the service delivery team from ‘order taking’ to ‘service delivery expert advisory and execution’ aligned to the HR and digital transformation agenda of the organisation 
• Successfully operationalise service designs through the effective coordination of the integrated service delivery teams. This includes but is not limited to:
• Workforce journey design (in the tiered service delivery context e.g. Service Now Journey Design – e.g. operationalising new policies, implementing new services etc.)
• Detailed processes design and documentation to bring the workforce journeys to life
• Business rules design and documentation
• Content translation into service delivery processes and systems e.g. scripts for Tier 1, agents, bots, etc. 
• Service Delivery standards design and documentation 
• Service performance measures, standards and agreements
• Integrations and integrations documentation 
• Digital adoption frameworks and tools for the service delivery value chain 
• Lead the service and relationship management of strategic 3rd party service delivery vendors in the operationalisation and commercialisation of products and services (in the service delivery context only – not in product vision and design)
• Leverage service delivery data and insights and effectively advise product and service teams on opportunities for innovation and continuous improvement 
• Manage service delivery performance (end to end) for product owners and ensure consistent and exceptional workforce experience in Tier 0, 1, and 2 service delivery of products and services 
• Participate in and lead service delivery testing and quality assurance across domain specific journeys
• Stay ahead of service delivery trends and best practices and ensure their effective translation and contextualisation for the business

Delivery Management

• Work as a member of delivery and execution team/s to deliver priority service design and commercialisation 
• Provide service delivery subject matter expertise for various transformation and book of work initiatives 
• Work collaboratively within and across execution teams to define and advise on service delivery requirements
• Provide service delivery reporting and insights aligned to various governance processes and practices 
• Align to and actively participate in agile working practices within the delivery execution teams you’re assigned to (e.g. retro’s, pi planning etc.)
• Support the design and implementation of change and communications related to service delivery initiatives you’re involved in (change management for the product and service is the responsibility of the PO – however, Service delivery specialists ensure effective delivery of products and services in their domains of expertise e.g. new tools for Tier 1 reps etc.)
• Deliver on time, on quality and on budget always!

People Management

• Coach and mentor service delivery team members on integration, system and process innovations, changes, needs. 
• Conduct peer reviews, testing, problem solving within and across the broader team.

Finance Governance and Compliance 

• Apply and comply with various governance processes and practices for technology, service delivery and overall enablement.
• Identify risks in integration activity and mitigate these (pre, during, post solution design / delivery).
• Define and implement knowledge management and related, auditable systems in the context of process, analysis and integrations.
• Ensure compliance with Group Risk, Governance, Compliance and broader regulatory framework

Experience and Qualifications

• Relevant degree (or equivalent) in Human Resources Management, Customer Experience, Integrated Talent Management, Operations and or Service Delivery
• 5-8 Years experience in Talent Management – integration of talent management practices, development
• Service design and delivery (cross tier)
• Proven track record in service delivery, service optimization, service performance and service migration in the HR Domain
• Proven track record in advisory, solutioning for HR products and services across Tier 0 and 2
• Prove track record in product / service innovation, digital transformation of products and services (even if at contributor vs. leader level)

Technical Competencies

• Service Delivery (direct servicing) across Tier 0 – 1.
• Service Enablement and Management (cross channel service mobilization, omni channel delivery (e.g. chat, other), service migration.
• Service Design (cross channel, service design, automation, RPA, process design and re-engineering, process technologies, integration, data enablement, Continuous improvement (e.g. six sigma, lean) .
• Service performance management and operations.
• Deep HR Domain Expertise (cross value chain) with deeper expertise in the product / service being supported e.g. JA, OD, SWP.
• HR Technology and Technology Stack expertise (integration, cross stack exposure and expertise beyond ERP’s).
• Case Management.
• Delivery Management (e.g. agile) 
• Workforce and Customer Experience including Journey Design
• Customer Service, Customer Relationship Management and Stakeholder engagement
• Strong commercial and business acumen that enables effective workforce experience led service delivery and service transformation 
• Change Management and strong commercial and experience led communication.

Behavioural Competencies

• Planning and Organizing
• Connected Decision Making
• Innovation
• Business Acumen
• Digital Acumen
• High-Impact Communication

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Job Purpose

• To consult, advise and report to the Group regarding relevant domestic and international legislation; compliance and governance to ensure adherence to relevant codes; regulations and rules thereby minimising risk to and protecting the reputation of Nedbank.

Job Responsibilities

• Advise business on best practice for regulatory compliance by ensuring the business is educated on the regulatory landscape and by creating awareness around compliance implication of daily duties.
• Understanding, positioning and articulating for legislative change.
• Support the central function by assisting in developing of policies, procedures, frameworks and tools with specific focus on relevant risk legislation, for the benefit of the larger organisation.
• Define governance frameworks and ensure good governance practice.
• Advise and support the Group to ensure regulatory compliance standards are met and risks are mitigated.
• Identify, define and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks.
• Provide regulatory support and expertise in the formulation and completion of compliance risk management plans (CRMP's).
• Advise and support business in terms of applicability of legislation and in so doing, mitigate risk.
• Ensure that compliance risk as well as all other impacted risks are adequately identified and in so doing, guide the business in terms of addressing such risk.
• Guide business to ensure that business policies contain the right content addressing legislative requirements thereby working toward an effective and adequate control environment
• Advise business of changes in legislation and identify potential impact of these changes on the business.
• Influence the enhancement of business processes and methodologies specific to the area.
• Support and empower the Group to prevent compliance breaches and reputational risk from occurring, which could result in financial penalties.
• Create and strengthen awareness of the business compliance risk management in relation to evolving regulatory landscape.
• Promote and facilitate cross Cluster engagement, manage and improve business efficiencies.
• Engage with stakeholders on findings of compliance risk and control assessments to ensure action plans adhere to regulatory standards.
• Enable management to make informed decisions and prevent compliance breaches.
• Ensure that stakeholder relationships are effectively managed.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Manage performance through training, development and addressing poor performance through relevant channels.
• Educate self-regarding business, through engagement, meetings, procedures and policy awareness.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

Essential Qualifications - NQF Level

• LLB

Essential Certifications

• Compliance Practitioner (SA) / CPrac (SA) – preferred not essential
• Admitted Attorney – a requirement

Type of Exposure

• Relevant regulatory and compliance experience in relation to the following areas – inter alia Banks Act, Financial Intelligence Centre Act, National Credit Act, Companies Act, Protection of Personal Information
• Managed risk and compliance
• Interpretation of legislation
• Checking accuracy of business feedback in response to evolving regulatory landscape
• Regulatory Reporting
• Industry engagements

Minimum Experience Level

• 10 years in a Compliance / Legal role of which 2 years have been at a Management level

Technical / Professional Knowledge

• Relevant, broad and detailed regulatory knowledge
• Giving of advice
• Corporate Governance and Compliance
• Compliance reporting
• Policy and Procedural Knowledge

Behavioural Competencies

• 360° Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Quality Orientation
• Stress Tolerance

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Job Purpose

• To oversee the management of the Bank's heritage resources and art assets to mitigate risk and ensure regulatory and legislative compliance of the organisation's heritage resources and art assets, preserving the institutional history for posterity, while supporting strategic upliftment of emerging and established South African artists

Job Responsibilities

• Manage the collections management, archiving and preventative conservation of the organisation's archives and heritage material through best practice to preserve them for posterity.
• Conduct curative, research and creative outputs which pertain to and boost the presence, visibility, and relevance of the heritage portfolio to contribute to the preservation and protection of heritage assets.
• Conduct full accessioning and documentation practices as per best practice to preserve the institution's heritage and history for posterity and strengthen the organisations reputation as a steward of cultural heritage.
• Ensure and conduct where applicable, the appropriate restorative or stabilising treatments to preserve the institution's artefacts and documents to enhance the longevity and integrity to prevent further deterioration and damage.
• Attend and liase with all internal and external researchers and research matters, as well as archival donors and depositors, to grow and educate the organisation and external parties about the organisation's history.
• Advise the cluster and departmental heads regarding industry standard and best practice regarding heritage materials, buildings and sites owned by the organisation; and ensuring these are implemented and enacted to mitigate associated risks.
• Create and maintain the relevant policies and protocols for the organisation to ensure the collections are protected and managed.
• Ensure that the organisation is in adherence and compliance with all national heritage and mesological legal framework, acts, codes, and core standards to ensure risk mitigation and enhance credibility and trust.
• Oversee the management of the art specialist, including the conservation measures, collections management, curation and acetizing of the organisation's art collection to contribute to the institution's long-term sustainability and cultural impact.
• Ensure sufficient and effective departmental budgeting, risk mitigation, departmental finance management and system administration, vendor management, adherence and implementation of the Art and Heritage Strategy to collectively contribute to the department's operational efficiency, financial health, and the successful preservation and promotion of the organization's cultural heritage.
• Ensure the Art and Heritage Committee meets and is run as per its relevant Charter to promote effective governance and oversight, alignment with strategic objectives.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Bachelor of Social Sciences (BSocSci): History and Heritage Studies; Bachelor of Arts (BA) or Bachelor of Science (BSc): Archaeology
• Association of Professional Heritage Practioners, South Africa Museums Association, Association of Southern African Professional Archaeologists, South African Society of Archivists

Minimum Experience Level

• 3 - 6 years
• 1 - 2 years management experience  as part of the above years
• Deep understanding of heritage management, achival practices, museuological institutions. Expert knowledge of National Heritage Resources act 25, 1999. South African Heritage Resources Agency Guidelines. Burra Charter, Venice Charter, South African Museums Association Guidelines for Best Practice, People and Financial Management.

Technical / Professional Knowledge

• Dutch Language Proficiency
• Preventative and Stabilization Mesological Care
• Archival Practice
• Museological Practice
• Budgeting and Financing
• Project Management
• Strategic Planning and Management

Behavioural Competencies

• Quality Orientation
• Managing Work
• Initiating Action
• Building Networks
• Influencing
• Courage

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Job Purpose

• We are looking for a Full Stack Developer with strong experience in end-to-end web development to join our Corporate Membership team. This role blends development, design, and support responsibilities, with a focus on delivering scalable web solutions aligned to business needs. The ideal candidate will have a solid foundation in both front-end and back-end development, particularly using C# and Angular, and will contribute to solution architecture, coding, and platform maintenance.

Job Responsibilities

• Design and develop full stack web applications using C#, .NET Core, and Angular.
• Participate in solution architecture and macro-level design discussions.
• Deliver work products within agreed timelines and budgets.
• Provide proof of concepts and obtain stakeholder sign-off.
• Engage with business stakeholders and technical teams across domains.
• Maintain and support the platform/solution environment.
• Resolve issues and manage advanced data structures in MS SQL.
• Contribute to continuous integration and deployment (CI/CD) practices.
• Support corporate responsibility initiatives aligned to business strategy.
• Identify opportunities to improve systems and processes.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Diploma

Preferred Qualification

• Degree in Information Technology/ Computer Science 

Essential Certifications

• Advanced Certification in relevant technologies where available

Minimum Experience Level

• 3 to 5 years of full stack web development experience.
• Minimum 2 years hands-on experience with Angular.
• Experience in C# and .NET Core development.
• Exposure to analysis and design of web solutions (not BI-related)

Technical Exposure

• Full stack development: C#, .NET Core, Angular.
• CI/CD and repository management.
• Issue resolution and debugging.
• Advanced MS SQL data and structure management.
• Web application architecture and deployment.
• Technical / Professional Knowledge
• Principles of project management
• Relevant design tools
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Role relevant related technologies
• System Development Life cycle(SDLC)
• Systems Analysis and design
• Technical System Interfaces
• Testing principles and processes

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• NQF Level 5 or Higher in a Financial or Business-related field essential
• FAIS Qualification

Minimum Experience Level

• 2-3 years’ experience in Business Acquisition essential and be able to explain the key financial statements to analyze a small business's health
• 2-3 years' Relationship management experience would be an advantage
• Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose

• To assist with conceptualising; identifying; developing and executing profitable Structured Finance solutions; in line with Nedbank business strategy.

Job Responsibilities

• Achieve financial results set by management by assisting principals in securing mandates which contribute to improved client service.
• Assist in the structuring of deals and advising of clients on funding options by originating; arranging; implementing and refinancing of Structured Finance transactions for clients cost effectively; on time and within risk parameters.
• Maintain market share of Structured Finance deals being accepted and implemented through client pitches.
• Assist in the structuring; origination; implementation; and monitoring of deals; taking corrective action when required; by assisting in compiling and pitching presentations to prospective clients; compiling credit papers for presentation to Credit Committee for new and existing deals and assisting Transaction Management; Finance and other stakeholders on the implementation of deals.
• Cross-sell other products offered by Nedbank by keeping abreast of Nedbank's offerings in terms of quality; cost; business expectations and compliance.
• Support effective execution of transactions; complying with risk standards; monitoring and taking corrective action when required by modelling; researching; analysing investment proposals and executing legal agreements.
• Improve deal origination by providing multidisciplinary solutions; identifying and resolving work problems and delivering the required output to clients; and refining and enhancing coverage.
• Ensure deals are implemented appropriately; and adhere to policies; procedures and regulatory requirements by developing; maintaining; and running risk and pricing models.
• Build and maintain sound professional relationships by understanding client needs and consistently meeting their needs.
• Develop collaborative client and internal relationships by providing high quality advice; execution; and delivery on new and existing transactions meeting business needs.
• Meet and exceed client needs constantly by maintaining open channels of communication with internal stakeholders and ensuring smooth workflow.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours/ CFA/ CA(SA)/ LLB/ MBA

Minimum Experience Level

• 6-8 years experience in a relevant industry or investment banking

Technical / Professional Knowledge

• Business Acumen
• Business principles
• Business writing
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Relevant product knowledge

Behavioural Competencies

• Applied Learning
• Communication
• Collaborating
• Building partnerships
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

Minimum Experience Level

• 2 - 3 years in Insurance Sales or Telebroker in a Financial industry.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose

• This newly created role is designed to strengthen the financial control environment across the Personal and Private Banking (PPB) cluster. The Head of Internal Financial Controls will be responsible for reviewing existing control processes, identifying gaps, and recommending improvements that enhance assurance and reduce risk. The role was established in response to a strategic need to improve financial governance and proactively address control weaknesses. Operating within the greater Finance function and engaging closely with Business Unit CFOs, the incumbent will play a key role in shaping the control landscape and delivering insights that support sound financial decision-making. This is an ideal opportunity for a self-starter with a strong audit and financial services background who thrives in dynamic environments and is passionate about creating value through robust financial oversight.

Job Responsibilities
Control Environment & Assurance

• Partner with CFOs across business units to document and assess existing financial control environments.
• Independently test controls and perform reconciliations to evaluate effectiveness.
• Provide detailed recommendations to improve control frameworks and address identified gaps.
• Deliver insights and assurance to the Cluster CFO and Managing Executive (SIQU), ensuring recommendations create tangible value.
• Review of IFRS application where relevant and recommendations to align where opportunities for improvement are identified. 

Financial Performance & Reporting

• Manage daily activities to ensure accuracy and completeness of financials.

Stakeholder Engagement

• Build strong relationships with internal stakeholders, especially CFOs, through hands-on collaboration.
• Engage in forums and committees to share insights and influence financial control strategy.
• Translate business strategy into financial plans aligned with Group and regulatory requirements.

Compliance & Risk Management

• Ensure adherence to Group Risk and Compliance policies and regulatory requirements.
• Stay abreast of changes in accounting standards and regulatory frameworks to mitigate financial risk.

Process Improvement & Innovation

• Identify and implement process improvements to enhance productivity and reduce costs.
• Promote multi-skilling and address capacity gaps through improved work processes.

Leadership & Development

• Operate as a self-starter with an entrepreneurial mindset, capable of independently identifying and solving problems.
• Coach and mentor audit trainees and newly qualified CA(SA)s.
• Drive a client-centric culture and contribute to transformation goals through inclusive recruitment and development practices.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Essential Qualification Detail

• Chartered Accountant (CA(SA))

Minimum Experience Level

• A minimum of 5 years post-articles experience is required, ideally gained within a financial services environment with exposure to both commercial and retail banking.
• Proven ability to work closely with senior leadership, including Managing Executives and CFOs, to align financial strategy with business objectives.
• Demonstrated success in setting and reporting against budgets and rolling forecasts, and using financial insights to support strategic decision-making.
• Experience in business analysis and performance reporting, including the development of commercialised analytics for frontline sales teams.
• Strong track record in driving headline earnings through revenue growth and cost containment initiatives.
• Previous accountability for producing monthly performance management reports under tight deadlines, with metrics such as sales acquisitions, cross-sell ratios, banker-level contribution statements, and regression analysis.
• Ability to translate financial data into actionable insights that support business strategy and improve market share.

Skills & Attributes

• Exceptional attention to detail with the ability to identify control gaps and inconsistencies across complex financial environments.
• Advanced analytical capability, enabling deep interrogation of financial data and control processes to produce meaningful insights.
• Strong reconciliation skills, with the ability to independently validate financial transactions and assess control effectiveness.
• High levels of accountability and integrity, consistently delivering quality outputs and taking ownership of recommendations.
• Self-driven and proactive, able to work independently, lead initiatives, and operate effectively without a predefined framework.
• Hands-on approach, with a willingness to engage directly with data, processes, and stakeholders to understand root causes and drive improvements.
• Entrepreneurial mindset, capable of shaping the role, identifying opportunities for value creation, and influencing outcomes.
• Strong interpersonal and communication skills, essential for engaging with senior stakeholders and presenting findings with clarity and impact.

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management

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Job Purpose

• The IDM Data Analyst is responsible for gathering, interrogating, and packaging data to support strategic decision-making and operational efficiency within the Personal and Private Banking cluster. This backend-focused role requires a blend of technical expertise, business acumen, and creative problem-solving to deliver insights that go beyond standard reporting.

Job Responsibilities

• Build a strong understanding of existing products, processes, and stakeholders to contextualize data work.
• Translate business requirements into accurate, timely, and well-structured data outputs.
• Maintain and support existing data capabilities while responding to business-as-usual (BAU) requests.
• Contribute to the development and implementation of new data solutions that enhance business intelligence.
• Ensure data compliance by following metadata governance protocols and adhering to Nedbank’s data standards.
• Apply structured development life cycles and maintain code repositories in line with team and organizational standards.
• Participate in knowledge-sharing initiatives to promote collaboration and data literacy.
• Demonstrate Nedbank’s values in all interactions with team members and stakeholders.
• Pursue continuous learning and career development through training, feedback, and staying current with industry trends.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Degree in Information Technology, Information Systems, Statistics, Data Science, Data Analytics, or a related field

Minimum Experience Level

• 3 years in a data analytics role
• Strong experience in querying, manipulating, and analyzing data using SQL to extract meaningful insights and support business decisions.
• Ability to design and build interactive dashboards and reports that effectively communicate data trends and performance metrics.
• Familiarity with using WebFOCUS or similar reporting platforms to develop and maintain enterprise-level reports and analytics.
• Skilled in structuring and organizing data to support scalable analytics solutions, including designing data models that align with business needs.
• A keen eye for detail and a commitment to data accuracy, with experience implementing quality checks and validation processes to ensure reliable outputs.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

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Job Purpose

• We are seeking a highly skilled and experienced Senior SIEM Engineer to lead and enhance our Security Information and Event Management (SIEM) capabilities. The ideal candidate will have deep expertise in Elastic and/or Splunk, strong Linux and scripting skills, and a solid understanding of Windows systems, firewalls, IPS, and EDR technologies. Experience in the financial sector, particularly banking, is highly desirable.

Job Responsibilities

• Design, implement, and maintain SIEM solutions (Elastic/Splunk) across enterprise environments.
• Develop and optimize detection rules, dashboards, and alerts for threat monitoring.
• Integrate diverse log sources including Windows, Linux, firewalls, IPS, and EDRs.
• Automate tasks using scripting languages (Bash, Python).
• Collaborate with incident response and threat intelligence teams to improve detection and response capabilities.
• Conduct regular health checks, performance tuning, and upgrades of SIEM infrastructure.
• Support compliance and audit requirements through log retention and reporting.
• Mentor junior engineers and contribute to capability development within the department.
• Write and maintain technical documentation for SIEM configurations, processes, and playbooks.
• Apply an automation-first mindset to streamline operations and reduce manual effort.
• Demonstrate strong attention to detail in rule creation, log analysis, and incident handling.

Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Certifications such as GCIA, GCIH, Splunk Certified Architect, Elastic Certified Engineer, or similar.
• Exposure to regulatory frameworks (e.g., SARB, POPIA, PCI-DSS)

Preferred Certifications

• Relevant Information Security Certification 

Required Skills & Experience

• 5+ years in cybersecurity operations or engineering roles.
• Proven experience with Sentinel, Elastic Stack (ELK) and/or Splunk Enterprise Security.
• Proficient in Linux administration and scripting (Bash, Python).
• Familiarity with Windows event logging, firewalls, IPS/IDS, and EDR platforms.
• Familiarity with different Cloud platforms.
• Experience in log ingestion, parsing, and normalization.
• Understanding of MITRE ATT&CK, threat detection frameworks, and incident response workflows is highly advantageous.
• Excellent problem-solving and communication skills.
• Experience with alert lifecycle management, data indexing, and case management is highly advantageous.

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• System Development Life cycle(SDLC)
• TCP/IP
• Information Security terms and definitions
• Relevant Operating System
• Information Security policies and procedures
• Vendor Management Principles

Behavioural Competencies

• Applied Learning
• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• To provide administrative and legal support in the recoveries process for commercial accounts. The role ensures accurate documentation, legal compliance, and effective engagement with attorneys and stakeholders to recover outstanding funds, thereby reducing costs and losses for the bank.

Job Responsibilities

• Maintanance of Default and Recoveries system/ SAP by daily capturing of cashflows and maintaining of impairments.
• Allocation of funds in the department's suspense account.
• Arrange settlements with clients
• Monitoring of costs versus recoveries for on and off balance sheet matters.
• Monitoring of portfolio in terms of age in line with targets set as per legislation guidelines
• Validating of payments into clients accounts daily, General Ledger.
• Returns daily (pay no pay)
• Rehabilitation of client accounts within a set payment criteria (6 consecutive payments).
• Validation and payment of invoices received from vendors by consolidating the payment file
• New handovers from regional risk to legal recoveries.
• Request original security documents from Securities department.
• Request evaluations on all assets from Evaluations department.
• Liasing with the Insurance division to check whether the fixed properties are insured or not.
• Allocation of work to external stakeholders (vendors)
• Ensuring that Litigation Guidelines are adhered to while maintaining good relationship with vendors.
• Performance management of vendors as per the SLA.
• Assist clients with payment arrangements and respond to all client requests or queries within specified turn around time.
• Engage with various departments for various processes (student loan, debt review, admin support etc)  
• Processing of DI (Department Industry) entries on SAP (raising of fees and service provider fees, write offs)
• Maintaining evaluations register by capturing on a diary system.
• Processing monthly work in progress sheet
• Requesting cheques by completing a cheque requesition.
• Completing a Debit Credit Waste Capturing.
• Completing monthly Operations Committee Meeting reports.
• Maintaining D and R which includes capturing of recovery forecasts, actual recoveries and impairments.
• Pre-checks on new handovers from the region.
• Requesting securities from Security department.
• Daily reconciliation by validating payments received from clients directly into their accounts as well as the suspense GL accounts.
• Debt management.
• Reinstatement of legal accounts by uplifting of blocks and holds and requesting approval from stakeholders.
• Issuing settlement letters to clients.
• Conducting monthly operational meetings with vendors.
• Preparing loss reports (written off accounts)
• Requesting documentation from external vendors (legal documents, death certificates etc)
• Processing refunds by requesting documentation from external clients and seeking approval from management.
• Completing monthly vendor trackers.
• Judgement clearance certificates by providing the required information within 7 days to the relevant Credit Bureaux.  
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. 

Qualifications & Experience

• Minimum: Matric / Grade 12
• Preferred: Diploma in Paralegal Studies or AIPSA Insolvency Diploma
• Experience: 3+ years’ experience working in collection or banking with legal exposure

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Stress Tolerance
• Work Standards
• Managing Work

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• This role sits at the heart of a bold transformation within Nedbank’s Personal Banking segment. As Finance Executive, you’ll be instrumental in shaping the financial architecture that supports these pioneering efforts, ensuring commercial viability, regulatory compliance, and strategic alignment. Your role will include ensuring sustainability of the Moonshot, Third Party Sales and Personal Banking Segment financial function.
• Moonshots is a disruptor by design—focused on launching breakthrough products and services that challenge conventional banking models and accelerate digital transformation. Third Party Sales is about creating new revenue streams through strategic partnerships in non-traditional-banking industries. This role offers the opportunity to operate within an fast paced environment, ensure sound financial management of the Moonshots Portfolio, Third Party Sales and Personal Banking Segment across business case development, budgeting and accounting practices, financial reporting, variance analysis, procurement support, and portfolio insights.

Job Responsibilities
Strategic Finance Leadership

• Serve as the finance lead for Moonshots and Third Party Sales, translating business strategy into financial outcomes.
• Partner with executives to shape financial direction, influence decision-making, and ensure alignment with cluster objectives.
• Act as a sounding board and advisor to entrepreneurial leaders, helping them navigate financial complexities.

Business Case Development & Evaluation

• Build robust financial business cases for new initiatives, including revenue, cost, funding, and impairment assumptions.
• Conduct sensitivity analysis and scenario planning to assess risk and opportunity.
• Collaborate across functions to track actual performance against business case assumptions and provide actionable insights.
• Size and integrate investments required for execution, People-Systems-Processes.

Budgeting & Forecasting

• Provide guidance to business by compiling three-year plans which are aligned to strategy; and evaluating and recommending changes to the three-year plans.
• Develop and maintain 3–5 year financial plans for Moonshots, Third Party and Segments portfolios.
• Ensure budgets reflect strategic priorities, economic indicators, and operational realities.
• Include budget requirements for major cost items, including revenue and expenses (e.g., IT, staff, transfer pricing) and ensure compliance with IFRS and internal
• standards.
• Provide guidance on budgeting for new initiatives and partnerships.

Financial Reporting & Controls

• Deliver accurate, timely, and insightful management information and management reports.
• Perform variance analysis and provide recommendations to improve performance.
• Ensure compliance with IFRS, tax, regulatory, and governance standards.
• Analyse variances between actuals and budgeted amounts, and present clear and insightful summaries to management on the variances.
• Provide meaningful recommendations, explanations and highlights of concerns or anomalies by analysing and interrogating financial information.

Procurement & Commercial Structuring

• Manage procurement processes and approve vendor invoices under contract.
• Support structuring of commercial agreements, including profit-sharing and tax considerations.
• Provide technical guidance on VAT, Companies Act, and other regulatory considerations.
• Ensure financial sustainability of Moonshots, Partnerships and Segment through detailed modelling and scenario testing.

Portfolio Insights & Performance Management

• Analyse Return on Equity trajectories and provide insights / management advice on areas where the returns could be improved.
• Provide financial insights to support strategic pivots and investment decisions.
• Evaluate profitability of Moonshots, Parternships and Segment including modelling potential enhancements.
• Track performance of initiatives from launch to market maturity.

Team Leadership & Capability Building

• Build and lead a high-performing finance team, including Heads of Finance and Senior Finance Managers.
• Drive a culture of innovation, accountability, and continuous improvement.
• Empower team members through coaching, mentoring, and strategic delegation.
• Establish a differentiated culture aligned with Nedbank’s transformation and EE plans.
• Ensure succession planning and talent development within the finance function.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Chartered Accountant (CA(SA)) 

Essential Certifications

• Registered at South African Institute of Chartered Accountants

Minimum Experience Level

• Minimum 8 years of experience within the financial services sector, including at least 5 years post-articles experience in progressively senior roles, ideally supporting complex and/or entrepreneurial business units.
• Proven ability to lead and manage the full finance function for a business unit, including budgeting, and performance tracking aligned to IFRS, tax, and regulatory standards.
• Demonstrated expertise in financial modelling and business case development, with experience in scenario planning, sensitivity analysis, and evaluating product economics across diverse banking offerings.
• Hands-on experience in commercial structuring and procurement, including negotiating vendor contracts, designing profit-sharing agreements, and navigating complex financial environments involving ecosystem partnerships.
• Strong exposure to banking products and client ecosystems
• Showcase an ability to operate independently, influence senior stakeholders, and provide strategic financial insights in fast-paced, innovation-led environments.
• Experience working in startup, fintech, or boutique consulting environments, with demonstrable exposure to banking clients or products, enabling effective contribution to innovation and ecosystem-driven initiatives.
• Proven ability to engage with senior executives, influence strategic direction, and contribute to product innovation, digital transformation, or ecosystem partnerships, particularly within complex financial structures.

Technical / Professional Knowledge

• Financial modelling and scenario planning
• Strategic budgeting and forecasting
• IFRS, tax, and regulatory compliance
• Commercial structuring and procurement
• Business case development and performance tracking
• Understanding of banking operations and product economics
• Ability to navigate complex financial structures and regulatory environments

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Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom (Financial Management/ Accounting/ Business)/ BSc Agri)

Minimum Experience Level

• 7 - 10 years experience with a minimum 2 years' experience in Retail Services/Franchise portfolio Management. 

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

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Job Purpose

• To provide strategic leadership and guidance to teams by providing independent assurance of the control environment to the Nedbank Group Audit Committee and ensuring effective risk management practices are implemented across Nedbank. In addition, to lead and manage strategic and operational relationships with internal and external stakeholders to enhance the effectiveness, influence, and credibility of Group Internal Audit (GIA). 

Job Responsibilities
 ACCOUNTABILITY OF THE SENIOR AUDIT MANAGER 

The Senior Audit Manager – CIB Digital , Data and Strategic Transformation, in the discharge of his / her duties, shall be responsible, inter alia, to the Head of Audit / Portfolio Executive / s to: 

• Support the reporting on the overall effectiveness of the governance, risk, IT / data and internal control framework and reporting of significant issues related to processes and controls of the Group and CIB, to appropriate governing bodies, including the Audit, IT and Risk Committees.
• Comply with regulatory and corporate governance expectations of the internal audit functions.
• Report significant Digital issues related to the processes for controlling the activities relating to Corporate Investment Banking, including potential improvements to those processes. 
• Have a robust process in place to follow-up and report on management’s progress in implementing agreed actions to address Digital issues identified by GIA.
• Responsible for the delivery and measurable performance of their respective Digital and IT audit portfolio for CIB, including audit plan formulation and delivery.
• Apply judgement to provide an overall audit opinion on the Digital and IT system of internal controls for CIB Cluster, including implemented emerging technologies and dashboards, and provide insights from the outcomes of internal audit work to governing bodies.
• Able to apply cutting edge tools, techniques and emerging technologies within audit engagements and demonstrate an ability to understand, analyse, visualise and manipulate data to provide meaningful business insights. 
• Lead initiatives to integrate the GIA and CIB digital and data strategy into the broader CIB audit team within GIA, by: providing guidance and mentorship to ensure efficient, effective and quality audit delivery with digital and data enhancements and continuous audit solutions; and by providing challenge to audit scope, risk and control assessments and reporting process and documents relating to digital, data and emerging technology risks and controls.
• Develop and maintain relationships with business and key stakeholders (regulators, external auditors etc) to ensure robustness and completeness of audit coverage and contribute at an insight generator/trusted advisor to business to enhance assurance provided of the control environment.
• Contribute to the development and reporting on a 12-month/quarterly rolling Digital strategy and audit plan for CIB using a risk-based methodology, emerging technologies, continuous audit objectives and taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board. 
• Provide visionary and inspirational leadership, driving innovation and empowering teams to recommend tailored solutions to business unit specific problems / findings, through coaching and mentoring practices. 
• Create and foster an environment of teamwork and collaboration and facilitate engagement and information sharing sessions amongst peers. Drive digital and data integration and synergies into the broader CIB audit team within GIA to ensure audit processes are optimised.

Essential Qualification

• Minimum required qualification: BSc Computer Science, BCom Informatics or other related degree. 
• CISA; CRISK; CISM; CISSP; CGEIT (or another relevant IT Qualification)
• Preferably a CIA or other relevant qualifications.

Minimum Experience Level
The following minimum experience is required:

• 8 – 10 years financial services experience, with at least 3-4 years of CIB specific experience.
• At least 2 – 4 years’ experience leading and managing diverse teams within an assurance function at a senior managerial level
• Digital audit experience in a Banking institution.
• CIB Business acumen across Trading and Lending environments.
• Working knowledge of financial markets in Investment banking, Asset management, Global Markets and London business unit is highly advantageous.  
• A comprehensive understanding of relevant financial services, regulatory frameworks and compliance requirements as well as practical experience of these. 

Technical / Professional Knowledge

• Accounting standards
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Risk management process and frameworks
• Strategic planning
• Institute of Internal Auditors standards
• Code of Ethics

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Driving for Results

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Job Purpose

• To provide strategic leadership and guidance to teams by providing independent assurance of the control environment to the Nedbank Group Audit Committee and ensuring effective risk management practices are implemented across Nedbank. In addition, to lead and manage strategic and operational relationships with internal and external stakeholders to enhance the effectiveness, influence, and credibility of Group Internal Audit (GIA). 

Job Responsibilities
The Senior Audit Manager: Corporate Investment Banking, in the discharge of his/her duties, shall be accountable for:

• Support the reporting on the overall effectiveness of the governance, risk, and internal control framework and reporting of significant issues related to processes and controls of the Group and CIB, to appropriate governing bodies, including the Audit and Risk Committees.
• Comply with regulatory and corporate governance expectations of internal audit functions.
• Accountable for the delivery and measurable performance of their respective portfolio, including assistance in the audit plan formulation and delivery and detailed review of working papers and reporting documents.
• Lead the Auditors and Audit Portfolio Managers allocated within their respective portfolio, by: providing guidance and mentorship to ensure efficient, effective and quality audit delivery; and by providing challenge to audit scope, risk and control assessments and reporting process and documents.
• Apply judgement to provide an overall audit opinion on the system of controls relating to Corporate Investment Banking and provide insights from the outcomes of internal audit work to governing bodies.
• Have in place a robust process to follow-up management’s agreed actions to address issues raised by the team.
• Develop and maintain relationships with business and key stakeholders (regulators, external auditors etc) to ensure robustness and completeness of audit coverage and contribute at an insight generator/trusted advisor to business to enhance assurance provided of the control environment.
• Create an environment of teamwork and collaboration that contributes to Group Internal Audit (GIA). 
• Contribute to the development of a 12-month/quarterly rolling audit plan using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board        
• Able to demonstrate a competent articulation of the products and risks related to the CIB business.

Essential Qualification

• Commercial or related degree.
• Preferably a CA(SA) with Internal Audit experience (or External Audit Banking exposure).
• Preferably a CIA or other relevant qualifications.

Minimum Experience Level
The following minimum experience is required:

• 8 – 10 years’ financial services experience, with at least 3-4 years of CIB specific experience
• At least 2 – 4 years’ experience leading and managing diverse teams within an assurance function at a senior managerial level
• Banking experience is essential
• CIB Business acumen across Trading and Lending environments.
• Working knowledge of financial markets in Investment banking, Asset management, Markets and London business unit is advantageous.  
• A comprehensive understanding of relevant financial services, regulatory frameworks and compliance requirements as well as practical experience of these. 

Technical / Professional Knowledge

• Accounting standards.
• Corporate finance principles.
• Governance, risk and control frameworks and methodologies.
• Principles of project management.
• Relevant regulatory and legislative knowledge.
• Risk management process.
• Institute of Internal Auditors standards.
• Code of Ethics.
• Audit reporting.
• Audit standards and practices.
• Banking knowledge.
• Credit and Market risk knowledge.
• Governance, Risk and Controls.
• Business writing skills.

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Driving for Results

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Job Purpose

• To provide strategic leadership and guidance to teams by providing independent assurance of the control environment to the Nedbank Group Audit Committee and ensuring effective risk management practices are implemented across Nedbank..

Job Responsibilities
The Senior Audit Manager – Data, in the discharge of his / her duties, shall be responsible, inter alia, to the Nedbank Group CIA / Portfolio Executive / s to: 

• Support the periodic assessments of the outcomes of internal audit work to appropriate governing bodies, including the GAC, Board Risk Committee, Executive IT Committee (EITCO) and Group IT Committee (GITCO); 
• Report on the overall effectiveness of the governance, risk and internal control framework of the Group; 
• Comply with regulatory and corporate governance expectations of the internal audit functions;
• Report significant Emerging Technology issues related to the processes for controlling the activities of the Group, including potential improvements to those processes; 
• Develop and implement technology solutions within Group Internal Audit to gain efficiencies in current audit processes and reporting (i.e. Robotics, AI, Machine Learning etc);
• Have in place a robust process to follow-up on management’s agreed actions to address Emerging Technology issues raised by GIA; 
• Responsible for the delivery and measurable performance of their respective Emerging Technology portfolio, including audit plan delivery;
• Identify, understand and train the Digital & Technology team on Emerging Technology trends and technologies;
• Maintain an open and constructive relationship as a Trusted Advisor with senior internal and external stakeholders including Institute of Internal Audit, SARB, External Audit and Business Executives;
• Contribute to the development of a 12-month rolling audit plan (including Emerging Technology) using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board, macro and micro economic conditions; 
• Deliver and report on the rolling Emerging Technology risk-based internal audit plan; 
• Have a robust process in place to follow-up and report on management’s progress in implementing agreed actions to address Emerging Technology issues identified by GIA; and 
• Maintain an open and constructive relationship with the CIA, GIA HoA: Digital & Technology, Business executives, and key stakeholders by providing value added services and sharing information. 

PROVIDE VISIONARY AND INSPIRATIONAL LEADERSHIP

• Implement the vision and strategy including the leadership and culture philosophy, stakeholder approach and internal methods and tools. This should include alignment to the Nedbank and Business Unit strategy;
• Exhibit diverse, visionary and inspirational leadership - promoting a globally competitive financial sector;
• Actively participate in the Group’s Combined Assurance Model;    
• Build a high-performance team through managing resources, retention and critical staff;

Types of Exposures

• Knowledge of data management frameworks and ability to conduct pilots to realize quick wins
• Practical knowledge of data governance. Ability to assess, provide design input to data governance structures and execute data governance capabilities i.e. policies and processes
• Practical knowledge of data quality principles, data profiling and data quality tools. Ability to assess, design data quality approaches and processes
• Practical knowledge of master data and reference data
• Practical knowledge of meta-data concepts, standards, processes and tools. Ability to design meta-data artefacts
• Practical knowledge of integration methods, processes and tools. Ability to assess and design and execute data integration processes
• Practical knowledge of data privacy
• Ability to organize functional work based on how it adds value and where it needs to be performed to position the business/client to gain competitive advantage.
• Experience with extracting and processing large amounts of data from systems, managing data and extracting value from data

Essential Certifications

• Minimum Bachelor’s degree in information technology or business informatics or computer science, engineering or related qualifications/ experience.
• Preferred qualifications in data management practices such as CDMP (Certified Data Management Professional).

Minimum Experience Level

• 8 – 10 years financial services experience in a senior position;
• Data Management, Analytics and Control
• Senior Management Experience 
• Demonstrated experience working across multiple functional projects to understand data usage and implications for data management
• Demonstrated ability with assisting businesses in deriving value from data
• Previous consulting experience will be advantageous; and
• Leadership experience leading teams.

Technical / Professional Knowledge

• Accounting standards
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Risk management process and frameworks
• Strategic planning
• Institute of Internal Auditors standards
• Code of Ethics

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Driving for Results

go to method of application »

Job Purpose

• To provide strategic leadership and guidance to teams by providing independent assurance of the control environment to the Nedbank Group Audit Committee and ensuring effective risk management practices are implemented across Nedbank. In addition, to lead and manage strategic and operational relationships with internal and external stakeholders to enhance the effectiveness, influence, and credibility of Group Internal Audit (GIA). 

Job Responsibilities
The Senior Audit Manager: Financial Crime – Exchange Control, Fraud & Regulatory Risk, in the discharge of his/her duties, shall be accountable for:

• Support the reporting and effectiveness of the governance, risk, and internal control framework to appropriate governing bodies.
• Comply with regulatory and corporate governance expectations of internal audit functions.
• Accountable for the delivery and measurable performance of their respective portfolio including audit execution where required. 
• Lead and mentor a high-performing team of specialists. 
• Foster a culture of integrity, accountability and continuous improvement.
• Collaborate across GIA and the other lines of defence across the Group to ensure a coordinated approach to risk management.
• Have in place a robust process to follow-up management’s agreed actions to address issues raised by the team.
• Develop and maintain relationships with stakeholders to support timely and insightful and quality outcomes. 
• Create an environment of teamwork and collaboration that contributes to the success of the wider Group Internal Audit (GIA) goals. 
• Contribute to the development of the audit plan using a risk-based methodology with consideration for current and emerging risks.    

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Certified Internal Auditor , Advanced Diplomas/National 1st Degrees

Essential Certifications

• Bachelor’s degree in law, Finance, Risk Management, CIA or other relevant qualifications.

Minimum Experience Level

• 8-10 years of experience with at least 5 years in a senior leadership role. 
• Proven experience in fraud risk, exchange control, regulatory compliance within a banking environment. 

Technical / Professional Knowledge

• Accounting standards
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Risk management process and frameworks
• Strategic planning
• Institute of Internal Auditors standards
• Code of Ethics

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Driving for Results

go to method of application »

Job Purpose

• To provide strategic leadership and guidance to teams by providing independent assurance of the control environment to the Nedbank Group Audit Committee and ensuring effective risk management practices are implemented across Nedbank..

Purpose OF GIA

• The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee (GAC) that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group.  
• GIA receives its authority from the GAC, which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").

Job Responsibilities
The Senior Audit Manager – Cyber, in the discharge of his / her duties, shall be responsible, inter alia, to the Nedbank Group CIA / Portfolio Executive / s to: 

• Support the periodic assessments of the outcomes of internal audit work to appropriate governing bodies, including the GAC, Board Risk Committee, Executive IT Committee (EITCO) and Group IT Committee (GITCO); 
• Report on the overall effectiveness of the governance, risk and internal control framework of the Group; 
• Comply with regulatory and corporate governance expectations of the internal audit functions;
• Report significant Cyber issues related to the processes for controlling the activities of the Group, including potential improvements to those processes; 
• Report periodically on the progress of the Cyber audit plan delivery; 
• Have in place a robust process to follow-up on management’s agreed actions to address Cyber issues raised by GIA; 
• Responsible for the delivery and measurable performance of their respective Cyber portfolio, including audit plan delivery;
• Apply judgement to provide an overall audit opinion on the Cyber system of internal controls of the Group;
• Provide insights from the outcomes of internal Cyber audit work to appropriate governing bodies;
• Maintain an open and constructive relationship as a Trusted Advisor with senior internal and external stakeholders including Institute of Internal Audit, SARB, External Audit and Business Executives;
• Implement effective and efficient audit processes to ensure that audit processes are optimized and comply with the relevant governance expectations of internal audit functions;
• Develop and maintain relationships with business and key stakeholders to ensure robustness and completeness of audit coverage and contribute at an insight generator / trusted advisor to business to enhance assurance provided over the control environment;
• Contribute to the development of a 12-month rolling audit plan (including Cyber) using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board; 
• Deliver and report on the rolling Cyber risk-based internal audit plan; 
• Allocate audit resources in accordance with the Cyber risk profile for the responsible clusters and ensure the effective and efficient use of these resources in accordance with approved budgets;   
• Have a robust process in place to follow-up and report on management’s progress in implementing agreed actions to address Cyber issues identified by GIA; and 
• Maintain an open and constructive relationship with the CIA, GIA HoA: Digital & Technology, Business executives, and key stakeholders by providing value added services and sharing information. 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Minimum required qualification: Commercial or related degree; 
• Advanced certifications, diplomas, professional certifications, advanced degrees in  Cyber or information security - examples include: 
• CISM (Certified Information Security Manager)
• CISSP (Certified Information Systems Security Professional) 
• ISMP (Information Security Management Principles)
• CCSP (Certified Cloud Security Professional) 
• Certified Ethical Hacker (CEH) – EC Council
• OSCP – Offensive Security Certified Professional
• ISO27001 Lead Auditor/Implementer Certificate
• SABSA Chartered Security Architect
• (TOGAF) The Open Group Architecture Framework
• Cisco Unity Systems Engineer
• ITIL – IT Infrastructure Library Foundation
• and/or or suitable hands-on or product specific (e.g., Microsoft Azure, Amazon AWS, etc.) experience is required.

Minimum Experience Level

• 8 – 10 years financial services experience in a senior position;
• Cyber experience in a Banking institute and / or cyber consultancy;
• Ability to operate at a Senior level; and
• Leadership experience leading teams.

Technical / Professional Knowledge

• Accounting standards
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Risk management process and frameworks
• Strategic planning
• Institute of Internal Auditors standards
• Code of Ethics

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Driving for Results