Computer Operator II at Nedbank

Job Purpose

• To apply skills to monitoring online/ batch /ATMs/SSTs/tape library functionality on various platforms and escalate outages under supervision and guidance. To ensure SLAs are met to minimise the impact of operations on the bank under supervision .

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
• Stay abreast of developments in field of expertise, ensuring personal and professional growth
• Understand and embrace the Nedbank vision and values, leading by example
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps
• Identify opportunities to improve or enhance processes, adding value to Nedbank
• Ensure back-end online programmes are terminated within specified time lines and do batch processing as per internal process, procedures and standards through manual and/or automated daily checks
• Ensure online availability for new day as per SLAs through completion of batch schedules
• Ensure Tape Library functionality is executed daily
• Ensure that own contribution and participation contributes to the achievement of team goals
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team
• Attend formal training and obtain certification where applicable. Manage client needs by escalating specific problems regarding help desk queries and ensure resolution
• Ensure all SLAs are met as per agreement with business/vendors. Provide additional client support by resetting domain password and fault logging (on Incident Management Tool (ITM)) after hours on behalf of IT Service Desk. Build relationships by liaising with relevant support areas
• Monitor availability of ATMs/SSTs and distributed environment
• Mitigate risk by capturing all outages on incident management tool and taking ownership of monitoring and escalation
• Report on starting, ending and updates of changes on daily dashboard and incident management tool (ITM)
• Participate in reports
• Issue and reset emergency passwords with relevant authorisation when required and record actions on incident management tools (IMT). Comply with policies through the proactive monitoring of various platforms and execute system maintenance (IPLs)
• Mitigate various risks Resolve work obstacles
• Ensure resolution of problem
• Understand critical paths that lead to back-end online programmes availability
• Resolve problems by analysing and interpreting alerts, failures and impacts
• Comply with risk standards by validating files for head office and support areas

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 1-5 years IT experience at least 3 year mainframe 1-5 years IT experience at least 3 year mainframe

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Systems knowledge
• UNIX System Admin
• MVS and UNIX Knowledge

Behavioural Competencies

• Applied Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work