Fresh Jobs at Spur Corporation

Job Overview:

• The Waiter is responsible for delivering an exceptional dining experience to guests in an a la carte restaurant. This role involves upholding the restaurant's brand standards, driving sales, and efficiently executing campaigns. The Waiter will work closely with the Floor Managers to ensure a positive team environment and contribute to the overall success of the restaurant. 

Job Requirements
Key Responsibilities:

Total Guest Experience

• Service Excellence: Provide attentive, courteous, and professional service to all guests, ensuring a memorable dining experience.
• Menu Knowledge: Be knowledgeable about the menu, including ingredients, preparation methods, and potential allergens. Make recommendations and answer guests’ questions confidently.
• Problem Resolution: Address and resolve any guest complaints or issues promptly and effectively, ensuring guest satisfaction.

Brand Ambassadorship

• Uphold Standards: Represent the restaurant's brand and values through your appearance, behavior, and service quality.
• Promote Values: Consistently demonstrate and promote the restaurant's commitment to quality, hospitality, and guest satisfaction.
• Sales
• Upselling: Actively promote and upsell menu items, specials, and beverages to enhance the guest experience and increase sales.
• Order Accuracy: Ensure accurate and timely order taking and delivery. Double-check orders for accuracy before submitting them to the kitchen.

Campaigns Execution and Implementation

• Campaign Participation: Support and execute promotional campaigns and special events as directed by the Floor Managers. Communicate details and updates to guests effectively.
• Feedback: Provide feedback on the success and challenges of campaigns to the Floor Managers, contributing to future planning and improvements.

Teamwork and Morale

• Collaboration: Work closely with fellow team members to ensure a smooth and efficient service operation. Support colleagues during busy periods and help as needed.
• Positive Attitude: Maintain a positive and professional demeanor, contributing to a harmonious and motivating work environment.
• Contribute and Commit to Vibe Meetings
• Participation: Actively participate in Vibe meetings, sharing insights, suggestions, and feedback to improve team performance and guest satisfaction.
• Commitment: Commit to implementing action points discussed in meetings and contribute to a collaborative team culture.

Cost and Waste Efficiencies

• Resource Management: Manage restaurant resources efficiently, including minimizing waste and ensuring optimal use of supplies.
• Cost Awareness: Be mindful of cost implications in all aspects of service, from handling orders to managing restaurant supplies.

Opening and Closing Duties

• Opening: Assist with opening tasks, including setting up the dining area, preparing stations, and ensuring all equipment and supplies are ready for service.
• Closing: Participate in closing procedures, including cleaning and resetting the dining area, restocking supplies, and ensuring the restaurant is properly secured.

Shift Handovers

• Handover Process: Conduct thorough shift handovers, including briefing the incoming team on any special instructions, guest needs, and any unresolved issues from the previous shift.
• Communication: Ensure clear and accurate communication during handovers to maintain continuity and efficiency in service.

Mise en Place

• Preparation: Assist in mise en place tasks, such as setting up stations with necessary utensils, condiments, and equipment, to ensure smooth and efficient service during your shift.
• Organization: Maintain an organized and efficient workspace, ensuring that all necessary items are readily available for service.

Qualifications:

• Previous experience as a waiter or in a similar role in a high-volume, a la carte restaurant is preferred.
• Strong communication and interpersonal skills.
• Excellent knowledge of food and beverage service and ability to make recommendations.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Positive attitude and strong team-oriented approach.

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Job Overview:

• The Bartender is responsible for delivering a consistent, high-quality beverage experience that reflects the Doppio Zero brand. This includes crafting delicious and visually appealing cocktails, smoothies, and other drinks, while upholding Doppio Zero's coffee excellence and reputation.

Job Requirements
Key Responsibilities:

Beverage Excellence

• Craftsmanship: Prepare beverages with precision and accordance with brand recipes, including cocktails, coffee, and smoothies, ensuring consistency and high standards.
• Coffee Excellence: Master Doppio Zero’s coffee-making procedures to maintain the brand’s coffee reputation.
• Quality Control: Ensure that all beverages meet brand standards for presentation, taste, and quality.

Guest Experience

• Service Excellence: Provide warm, attentive, and knowledgeable service, ensuring guests feel welcomed and valued – even from behind the Bar – a s mile and a greeting goes along way!
• Product Knowledge: Be well-versed in the bar menu, including ingredients, preparation techniques, and beverage pairings.
• Problem Resolution: Address guest concerns or complaints effectively to ensure satisfaction.

Bar Operations

• Cleanliness and Hygiene: Maintain a clean, organized, and hygienic bar area, adhering to health and safety standards.
• Stock Management: Monitor and manage bar inventory, ensuring adequate stock levels and minimizing waste, dedicated to FIFO/FEFO practices.
• Equipment Maintenance: Ensure all bar equipment is clean, functional, and well-maintained. Report any maintenance needs promptly.

Brand Representation

• Uphold Standards: Represent the Doppio Zero brand through your personal appearance, behaviours, and service.
• Promote Values: Demonstrate the brand’s commitment to quality, innovation, and guest satisfaction.

Sales and Promotions

• Campaign Participation: Support and execute bar-specific campaigns, promotions, and seasonal offerings.

Teamwork and Communication

• Collaboration: Work closely with the restaurant team to ensure smooth operations and exceptional service.
• Shift Handovers: Provide clear, detailed handovers to maintain continuity between shifts.
• Meetings and Training: Actively participate in team meetings and training sessions, contributing ideas and feedback to improve bar operations and guest experiences.

Cost and Waste Management

• Efficiencies: Minimize product waste by following proper preparation and storage procedures.
• Cost Awareness: Be mindful of portion control and ingredient usage to support cost control measures.

Opening and Closing Duties

• Setup and Prep: Prepare the bar for service by restocking, cleaning, and organizing all necessary items.
• Close: Complete closing tasks, including cleaning, securing stock, and ensuring all equipment is turned off or secured.

Qualifications:

• Previous experience as a bartender or in a similar role, preferably in a high-volume environment.
• Strong knowledge of cocktails, coffee preparation, and beverage trends.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a fast-paced environment and under pressure.
• Attention to detail and a commitment to delivering exceptional quality.
• Positive, team-oriented attitude and willingness to contribute to a vibrant guest experience

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Job Overview:

• The Retail Assistant plays a key role in delivering an outstanding guest experience within the Doppio Zero retail section. This includes managing efficient and friendly cashier transactions, taking and packaging takeaway orders, and ensuring product displays meet the highest standards of cleanliness and organisation. 

Job Requirements

Key Responsibilities:

Guest Service Excellence

• Guest Engagement: Welcome and assist guests with professionalism and friendliness, ensuring their needs are met promptly and effectively.
• Order Accuracy: Accurately process takeaway orders, confirm guest preferences, and package items neatly and securely.
• Cashier Transactions: Handle payments efficiently, ensuring accurate processing and balancing of the till.

Product Knowledge and Sales

• Product Expertise: Be knowledgeable about all retail items, including ingredients, packaging, and usage recommendations, to confidently assist guests.
• Campaign Execution: Support promotions by effectively communicating campaign details and encouraging guest participation.
• Upselling: Actively recommend and upsell retail products to enhance the guest experience and increase sales.

Merchandising and Displays

• Visual Standards: Ensure retail displays are visually appealing, well-stocked, and aligned with the Doppio Zero brand image.
• Replenishment: Regularly replenish displays, paying attention to stock levels and product placement.
• Cleanliness: Maintain clean and hygienic display areas, removing any expired or damaged products.

Stock and Expiry Management

• Stock Rotation: Follow the first-in, first-out (FIFO) method to manage stock and minimise waste.
• Expiry Checks: Regularly check product expiry dates and ensure timely removal or action on nearing expiry stock.
• Labelling: Adhere to strict labelling standards for accuracy and consistency.

Operational Efficiency

• Packaging Standards: Ensure takeaway orders are packaged neatly, securely, and according to brand standards.
• Reporting: Notify the Retail Manager of low stock levels, damaged goods, or any operational challenges.
• Compliance: Follow all safety and hygiene protocols in the retail area.

Team Collaboration

• Teamwork: Work closely with colleagues to ensure a smooth operation and excellent guest experience.
• Shift Coordination: Contribute to seamless shift handovers by communicating any important updates or challenges.
• Meetings and Feedback: Participate in team meetings, sharing feedback and contributing to continuous improvement.

Qualifications:

• Previous experience in retail, cashiering, or guest service roles is an advantage.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to work effectively in a fast-paced environment.
• Positive attitude and a commitment to delivering exceptional guest service