People & Capability Manager at Yum! Brands

Job Purpose

• The People and Culture Specialist plays a vital role in creating an exceptional employee and franchisee experience by delivering high-impact people processes, insightful data, and HR Ops support. Based in Johannesburg, this role provides dedicated support across both the Pizza Hut Europe and Pizza Hut Africa markets. The ideal candidate is detail-oriented, analytical, vibrant, and deeply committed to cultivating a thriving, people-first culture. They will play the role of a business partner, culture builder, change agent, and trusted advisor.

Job Functions

• Talent Acquisition and Onboarding
• Partner with P&C and talent team to drive a seamless recruitment process through: Updated and relevant job descrptions, interview support, relevant checks done and offer rollout.
• Coordinate onboarding logistics including orientation agenda and program, tech resources, access to systems.
• Ensure system setup, internal communication, and cultural integration for all new joiners.
• Track probation periods and ensure timely feedback loops and milestone reviews.
• Ensure access to all employee benefits through vendor partnership ( Medical, provident and other related benefits)

Culture and Engagement

• Champion Yum!’s values and act as a culture ambassador in all employee and franchisee touchpoints.
• Coordinate and lead internal engagement and driving activities (team-building events, swag, recognition moments, holiday/seasonal activations).
• Support communication of culture and policy updates, team milestones, and organizational announcements.
• Design, distribute, and analyse internal and external surveys to provide insights to drive action planning
• Act as a visible culture ambassador and energizer for the organization.
• HR Operations, Benefits and Administration
• Prepare employee documentation: letters of employment, salary verification, onboarding packs, etc.
• Support visa, insurance, and employee data management activities.
• Manage offboarding logistics including system deactivation, asset returns, final payments, and exit interviews/surveys and announcements.
• Track benefits (e.g., medical & Provident) and liaise with benefit providers and finance to ensure terminations are submitted
• Process and track invoices, vendor registration, and compliance for services used by the P&C function.
• Ensure all people data is accurate and maintained (Org structures, systems, mail, teams etc)
• Support in creating organisational announcements and ensure this is shared correctly.
• Assist with policy updates and implementation thereof (in line with updated government regulations)
• Work with P&C Lead to enable IDPs, coaching plans, and internal talent development processes.
• Handle day-to-day HR admin including employee letters, queries, and support requests
• Pull together presentations of a high quality for key meetings
• HR Systems and Digitization
• Maintain employee records in HRIS (Oracle), ensuring clean, accurate data across all systems.
• Drive digitization of people processes including onboarding, performance reviews, and engagement workflows.
• Support HRIS improvement projects with global teams and land it locally
• Support in monitoring the EES system to ensure all relevant data is loaded and reflected accurately and ensuring all employees have access.

Compliance and Risk Management

• Ensure alignment of HR processes with local labour laws and company policies
• Maintain accurate records of learning programs & skill-building initiatives
• Assist with annual statutory requirements such as Skills Development and Employment Equity reporting.
• Partner with P&C Lead,payroll, and compliance teams to support internal audits and employee file reviews.
• Monitor and update HR policies to reflect current legislation and business practices.
• Franchisee and Stakeholder Support
• Build and maintain relationships with key franchisee markets across Africa and Europe.
• Partner with franchisees to support P&C initiatives and capability building
• Run market calls when needed and assist in following through on deliverables.
• Coordinate franchisee communications, survey distribution, and data analysis.
• Support the rollout of capability and culture initiatives within the franchise community.
• Support in resolving franchisee queries
• Influence best-practice people strategies within the franchise network
• Drive P&C townhalls across fzee markets including content development

Knowledge and Skill Required

Experience:

• 7–10 years in a People & Culture, HR Generalist, or People Ops role within a matrixed, fast-paced environment.
• Bachelor’s degree in Human Resources, Industrial Psychology, Business or equivalent field

Skills:

• Proven adaptability to a fast-moving environment and high sense of urgency and accountability.
• Proven analytical skills with a keen attention to detail, accuracy and an eye toward continuous process improvement.
• Personable, articulate, and emotionally intelligent—able to influence and inspire others.
• Detail-obsessed and systems-minded—able to manage complexity with order and care.
• Self-starter with a “get stuff done” attitude and a calm, credible presence.
• High levels of resilience and adaptability—especially when facing ambiguity or competing priorities.
• Passionate about people, progress, and positive impact.
• Professional, articulate, and people-focused communicator.
• Comfortable leading presentations, trainings, and group discussions