Retail & E-Com Operations Specialist - Under Armour South Africa at Ares Holdings

Purpose, Values, Culture

• Communicate business purpose and values
• Develop, communicate and drive Retail strategies and operational goals
• Ensure that all store people have a clear and consistent focus
• Drive consistent, Brand- aligned customer satisfaction

Retail & E-com Operations

• Master RFID checks, reports & scans to ensure compliance of process & accurate reporting
• Ensure that facilities, equipment, tools, systems, security and physical environment are conducive to optimum performance
• Develop individualised stockroom management plans to assist in reduction of losses & improvements in effeciency
• Ensure that stores SOP's are well and consistently communicated
• Facilitate appropriate technical/ functional training
• Ensure that Store/ Area managers have the required tools to manage stock well
• Facilitate effective engagement between stores and HO
• Ensure that the disaster recovery plan is regularly refreshed and communicated as appropriate
• Ensure that the necessary OHS regulations are adhered to
• Effective management & reporting of online returns
• Develop, update & submit weekly & monthly reports as required

People

• Talent management & succession planning
• Drive in-store training programme to build front-line capability
• Monitor the application of the 'HR Value Chain' & adherence to people related SOP's
• Develop, update & submit weekly and monthly reports as required

Financial

• Develop, update & drive stockloss management plan
• Develop & Submit weekly and monthly reports as required
• Ensure that the relevant regulatory/ statutory requirements are adhered to e.g. VAT, Employee PAYE

Requirements

• Grade 12
• Relevant Tertiary qualification advantageous
• 3 - 5 years relevant experience
• Experience in the sports retail industry
• Advanced excel skills required
• Proven track record exceeding KPI and sales targets
• Valid drivers license and own vehicle
• Business and commercial acumen
• Ability to inspire, optimistic and positive energy
• Capacity to collaborate, integrate & facilitate teamwork
• Self-monitoring, personal management, self discipline
• Learning agility & adaptability
• Resilience
• Patience, endurance & tenacity
• Sense of personal accountability & internal locus of control
• Assertive and warm