Retail Manager (RM-NEL) at Weylandts

JOB PURPOSE:
This position is responsible for the overall management and day to day operations of a Weylandts showroom.

MAIN ACCOUNTABILITIES:

Financial Management

• Ensure that the store meets and exceeds turnover and gross profit targets
• Ensure compliance with discount management KPI
• Expense management
• Stock control

General administration

• Brand Management 360°
• Maintain general housekeeping and Visual Merchandising integrity (includes all areas of the premises)
• Drive exceptional customer service
• Execution of exceptional business processes
• Ensure compliance with in-store music, dress code and customer engagement

People management

• Management and motivation of all staff
• Training and development of all staff, including performance management

Operational management

• Ensure that processes detailed below are executed efficiently and as per company policy: Sales, Stock management, Point of sale, Visual Merchandising, Back of house
• Ensure compliance with company/ internal terms and conditions

QUALIFICATIONS:

• Grade 12/ Matric
• Relevant diploma/ degree

EXPERIENCE AND SKILLS

• Minimum of 10 years work experience, with at least 5 years at operational management level
• Previous experience in consumer-centric environment
• Proven record of meeting and exceeding sales targets
• Proven aptitude in analyzing and interpreting sales figures, understanding financial indicators and budget management
• Comfortable working with different systems and technology, including POS and stock management systems
• Must be available to work retail hours including weekends and public holidays
• Valid driver’s license and own vehicle essential

BEHAVIORAL COMPETENCIES

• We are looking for a customer-centric self-starter with high energy levels. You will need to have excellent communication and motivational skills to partner with EXCO and senior management to achieve high levels of customer satisfaction through the delivery of excellent business processes.