Retail Operations Admin & Risk Manager at Truworths

• The Retail Operations Admin & Risk Manager is responsible for the effective planning, execution, and governance of operational risk, safety, and support services across the retail store network. The role ensures that stores operate in a safe, compliant, cost-effective, and well-controlled environment through the management of risk-related services, supplier contracts, budgets, and operational reporting.

This position is based at our head office in Cape Town.

Key Responsibilities    

• Managing the EAS requirements for all stores
• Managing the annual Fire and Safety business requirements for all stores
• Managing the multiple operational Guarding requirements and guarding supplier contracts, performance and relationships
• Managing the multiple operational Cleaning requirements and cleaning supplier contracts, performance and relationships (including Pest and Hygiene)
• Managing the multiple operational Cash in Transit (CIT) requirements and supplier contracts, performance and relationships Coordinating business requirements for stores Alarming and CCTV
• Managing a small team to ensure that all store services are in place and that all service invoicing, journals and accruals are actioned and updated timeously
• Ad hoc business reporting related to financial results and operational metrics
• Managing the budgeting process for risk requirements for all stores (namely guarding, CIT, cleaning, hygiene, pest and fire contracts) Managing the operations Insurance requirements, supplier relationship and all claims
• Chairing weekly and monthly operational meetings and steerco committees
• Ad hoc operational projects

Qualifications and Experience    
QUALIFICATIONS

• Matric
• Business Science or Bcom degree

EXPERIENCE / KNOWLEDGE

• 5 to 7 years’ relevant admin and retail risk experience
• Minimum 5 years of management experience
• Retail experience an advantage

Competencies    
TECHNICAL

• MS office
• Excellent MS Excel skills an advantage
• Power BI reporting capabilities an advantage
• Excellent analytics skills
• Good writing skills advantageous
• Excellent administrative skills
• Excellent numeracy skills
• Excellent coordination skills

BEHAVIOURAL

• Energetic, Self-driven and motivated
• A sense of urgency is required
• Attention to detail
• Customer centric
• Good communicator
• Team player & flexible to highly dynamic environment
• Process orientated
• Hard-working
• Able to Multitask
• Passionate about risk technology

Deadline:3rd May,2026