Retail Operations Manager at Sanlam Group

What will you do?

• Be actively involved in the greater SI business to implement new processes to enhance output and ensure the smooth running of the day-to-day operations.
• Process monthly retail AUM and Flow data.
• Provide operational and data support to the Retail distribution team.
• Manage and organise the team intranet site.
• Manage relationships with Internal and External retail partners.
• Represent Retail Distribution in operational projects and forums.
• Ensure online retail channels are updated and contain information that is fit for client consumption.
• Facilitate the retail communication strategy, by managing retail distribution lists and obtaining data related to communications.
• Manage activities relating to the retail CRM system. 
• Ad hoc query resolution.

What will make you successful in this role?

• Business degree with at least 5 years’ experience
• Minimum 5 years in depth retail operational experience
• Knowledge of retail products including CIS, ETF, Hedge Funds & Structured Products
• Computer literacy with proficiency in MS Office 

Qualification and Experience

• Degree or Diploma with 4 to 5 years related experience