Retail Regional Manager - Medirite Plus Pharmacies at The Shoprite Group of Companies

Purpose of the Job    

• The purpose of this role is to maximize profitability and sustainable development of the retail operations of specifically the Medirite Plus Pharmacies in collaboration with the Regional and Pharmacy Managers by creating an optimal environment through:

1. Operationalizing tactical plans for maintaining and improving retail practices and systems used

2. Supporting, monitoring, co-ordinating and managing the work done by front-shop staff

3. Meeting and exceeding customer expectations

This postilion will require travelling throughout South Africa. A driver’s license (EB – Unrestricted) is necessary.
Job Advert Details
Job Category    
Retail
Job Objectives    
1. People management

•  Lead the effective management of human resources
•  Maximize sales turnover per employee (sales per FTE)
•  Plan and implement branch structures to reflect business requirements in line with company standards
•  Plan and implement optimal staffing and scheduling requirements based on branch turnover and trading hours
•  Mentor and coach branch managers in retail leadership and business/sales management skills
•  Identify and develop talent through effective succession planning implementation, recruitment of employees and meeting EE targets in the business
•  Lead and implement consistent performance management of the business as per statutory and company standards
•  Maintain statutory and company standards by means of progressive counselling and disciplinary procedures

2. Increase profitability of Medirite Plus stores on the Front-shop section

•  Consistently exceed previous year and budgeted profit in the business
•  Create context for maximizing sales in the regions
•  Control regional costs based on previous year and budget requirements
•  Maintain optimal stockholding in stores and resolve exception issues
•  Ensure that that stock ledger is always accurate and up to date to prevent excessive markdowns
•  Train all branch management the correct ordering procedures on products to proactively minimize wastage
•  Identify trends from key exception reports available on the store portal and initiate corrective action to prevent shrinkage
•  Manage and control company capital and fixed assets as per company preventative maintenance and cleaning requirements
•  Recommend and motivate the business case for refurbishing and updating existing stores to increase sales and sustain long-term profitability
•  Successfully open new stores in the division

3. Report on profitability of Medirite Plus stores on the Front-shop section

•  Oversee accurate and timely branch level reporting requirements, coach and guide branch managers and ensure corrective action is taken
•  Proactively monitor all areas of the business to ensure all out of line situations are timeously rectified
•  Report and remedy all out of line areas of profit and loss
•  Report total sales growth per store for the week/month compared to previous and budget to the National Operations Manager, proposing tactical solutions to address shortfalls and challenges

4. Regional customer satisfaction

•  Increase customer count against previous year and budget
•  Increase basket value per customer (average spend) in the business
•  Ensure service excellence standards are maintained and enhanced in the business
•  Empower branch management and staff to effectively handle customer expectations and complaints, thereby minimizing check line escalations

5. Regional risk management and compliance assurance

•  Support the implementation of all health safety and risk requirements (including security and alarms) in the regions as per OHS act statutory requirements
•  Implement and monitor the consistent implementation of company policy, standards, procedures and systems within the business
•  Use exception reporting to prioritize branch inspection and follow-up visits
•  Make effective use of store portal reports to highlight possible problem areas to verify data

Qualifications    

•  Grade 12 (essential)
•  Retail management diploma or degree (essential)

Experience    

•  At least 5 years retail branch manager experience (essential)

Knowledge and Skills    

•  Sound understanding of basic financial (e.g. GP, growth) principles
•  Sound understanding of retail business & FMCG principles
•  Sound understanding of merchandising standards and principles
•  IR knowledge
•  People management skills (including industrial relations)
•  Retail financial management skills

 Exceptional communication skills

•  Computer literacy - MS Office & Retail operating systems (e.g StorePortal, OBS, SHOPPOS, SAP) experience will be advantageous
•  Customer relations skills
•  Business problem solving skills
•  Project management skills