Retail Store Manager - George at Unique Personnel

Job Purpose

• To ensure operational efficiencies and day to day operations of the retail store to meet profitability and sales targets whilst ensuring quality- and customer demand standards are achieved.

Key Performance Areas

• Contributes to creating and recommending strategic plans and reviews in order to achieve operational objectives and day to day operations of the store.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts and maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements.
• Completes store operational requirements by scheduling and assigning employees and following up on work results.
• Strategic plans successfully implemented.
• Customer satisfaction index.
• SLA requirements honoured and maintained to the highest standards.
• Availability of merchandise and inventory aligned with customer contracts and requirements.
• Pricing policies formulated and implemented successfully.
• Trend analyses conducted and outcomes applied to the benefit of the business.
• Marketing and promotional initiatives and plans in place.
• Achievement of profitability targets.
• Security systems and risk preventative measures in place to secure store.
• Safety regulations, legal and related stipulations complied with.
• Alignment between marketing strategy and financial objectives (budget).

Compliance

• Operates within controls and procedures in order to ensure the integrity of XCE.
• Identifies and monitors risks within own department and area of responsibility.
• Assists in the maintenance of a risk register, report discrepancies or areas of concern to management.
• Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful and irregular expenditure.
• Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practiced by the team at all times.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Compliance with applicable controls and procedures.
• Risks identified and monitored – risk register in place.
• Risks reported to Manager.
• Availability of documentation and records.
• Cost and expenditure monitored – waste minimized.
• SHE procedures and principles adhered to.
• Compliance with applicable legislation / ISO and other regulations.

Customer Service Management

• Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.
• Represents XCE in meetings with relevant stakeholders.
• Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with AutoX core values.
• Reports to Management on internal stakeholder related matters.
• Stakeholder / customer satisfaction index.
• Compliance with applicable legislation and regulations.
• Problem resolution in a timely manner (comebacks minimized).
• Compliance with applicable legislation and regulations.
• SLA requirements upheld.

Staff Supervision 

• Ensures that all employees have signed performance agreements.
• Monitors and measures performance quarterly by conducting employee appraisals.
• In collaboration with HR, identify staff performance objectives, potential areas of development and action plans where necessary.
• Ensures ongoing training and development of employees.
• Addresses employee relations matters fairly and promptly.
• HR Policies in place and adhered to.
• Performance contracts in place.
• Performance appraisal sessions held.
• Performance objectives set and achieved.
• Feedback received from employees.
• Training and development plans in place.
• ER matters attended to. 

Cost and Financial Control

• Contributes to the budget preparation process.
• Promotes and communicates the effective, efficient, economical and transparent use of financial and other resources.
• Monitors and controls expenditure against budget and ensures spending occurs within budgetary limits and XCE financial guidelines, report deviations to direct Manager.
• Explores opportunities to control and reduce costs.
• Budget input provided and implementation successful.
• Cost saving initiatives presented and implemented.
• Waste prevented and expenditure minimized.

Inherent Requirements    
Qualifications

• Bachelor’s Degree in Business Administration / Sales / Marketing (NQF 7)
• Diploma in Business Administration / Sales / Marketing (NQF 6)

Experience Minimum

• 5 years’ experience in Retail Sales or Marketing 
• Up to 3 years should be at Supervisory level