Retail Store Manager at Hire Resolve

Job Description

• A leading agricultural retail company is looking for an experienced Retail Store Manager with strong experience in retail operations, sales management, and team leadership to join their team in Kraaifontein, Western Cape. The role is responsible for the overall performance of a retail branch, ensuring profitable growth, operational excellence, strong customer engagement, and effective leadership within a fast-paced, multi-product retail environment.

Responsibilities:

• Manage the day-to-day operations of the retail store, including sales performance, staff management, inventory control, and administrative systems
• Drive sales growth through effective merchandising, promotions, and customer engagement initiatives
• Prepare and manage annual budgets, control expenditure, and analyse variances to maximise profitability and achieve sales targets
• Ensure accurate stock management, including stock controls, reconciliations, and inventory optimisation
• Maintain high levels of customer satisfaction by proactively addressing queries and complaints
• Ensure compliance with internal policies, procedures, systems, and applicable external regulations
• Lead, motivate, and develop a high-performing team while fostering a collaborative and inclusive work culture
• Build and maintain strong relationships with internal and external stakeholders
• Drive digital optimisation and automation of operational and inventory-related processes
• Support consumer-facing content and initiatives that promote products and enhance the in-store customer experience

Requirements:

• National Diploma in Business Administration, Commerce, Accounting, or a related field
• Minimum of 4 years’ experience in retail sales, with a proven track record in a managerial role
• Strong communication and negotiation skills
• Excellent MS Office proficiency and working knowledge of retail operating systems
• Sound judgement with the ability to manage complexity in a dynamic retail environment
• Strong achievement orientation, self-awareness, and leadership capability