Retail Territory Manager at Talented Recruitment Specialists

• A leading global fuel company is seeking a results-driven Retail Territory Manager to manage and grow a dynamic retail portfolio based in Markman, Port Elizabeth.
• You’ll be responsible for managing fuel retail sites, driving sales and profitability, maintaining SHEQ and brand standards, supporting retailers, overseeing fuel deliveries, and identifying new business opportunities within your territory.

Key Accountabilities:
SHEQ:

• Adherence to the highest health, safety, security, environmental compliance:
• Safety Audits: Emergency response plans, first aiders/fire fighters trained staff at site level, flammable substance certificate, CCTV installed and operational.
• Safe Delivery process
• Submission and verification of Fuel stock reconciliations
• Incident reporting including product quality/contaminations to be done timeously and captured onto the incident management system and closed out.

Site Visits:

• Regular (cycle over a 4-week period) on-site meeting with retailers and documented on a site call report.
• Regular (cycle over a 4-week period) on-site visits to improve the relationship with the retailers and monthly agenda to always include discussions to grow the business (sales) and SHEQ checks.

Performance Management:

• To re-open temporary closed sites
• Managing non-performing retailers
• Managing legal issues with retailers with support from legal.
• Responsible for the P&L performance of your area.
• Meeting and exceeding sales targets
• Managing fuel deliveries and delivery procedures at site level, fuel orders and to increase load sizes to retailers.
• Manging sales forecast weekly, monthly and annually.
• Execution of Loyalty program
• Ensure rentals are paid timeously by retailers (leased sites)

Quality Control:

• Ensure adherence to operational standards.
• Customer Service Training.
• Ensure adherence to brand standards

Maintenance:

• Report and coordinate site maintenance that is the company responsibility to the maintenance manager and ensuring this is captured onto the maintenance tracker and closed out.
• A Record of Pump & Tank layouts for each site
• Asset verification of equipment owned by the company is updated and kept on file.

Marketing:

• Responsible for executing any marketing campaigns at site level and ensure retailers comply accordingly.

Credit policy compliance:

• Credit Risk management with retailers

Contract Renewal:

• Renewal of contracts/agreements according to the financial criteria.
• Submission of one pager summary of proposed deal structure for business approval.

Admin:

• Monthly submission of all paperwork to the admin support.

Requirements: 

• 3+ years in retail, preferably within the fuel sectors
• Experience managing multi-site operations
• Strong people management skills
• Relationship building
• Good understanding of retail operations and customer service
• Excellent communication and interpersonal skills
• Health, Safety & Environmental awareness