M-KOPA is the pioneer and global leader of Connected Asset Financing that offers millions of underbanked customers access to life-enhancing products. Our advanced connected asset financing platform combines digital micropayments and IoT connectivity to offer access to products including solar lighting, televisions, fridges, smartphones, financial services an...
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We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus, plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles.
You will bring:
Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles.
Technical proficiency with advanced skills in CRM systems, Microsoft Office Suite, and Learning Management Systems.
Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.
Analytical mindset with strong problem-solving capabilities, exceptional attention to detail, and data interpretation skills.
Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.
Understanding of retail operations, service center dynamics, and financial services regulatory frameworks.
Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms.
Quality assurance mastery with experience in audit frameworks, compliance monitoring, and performance evaluation systems.
What We Offer
A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.
Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.
Direct impact on team capabilities and customer outcomes across our expanding retail network.
Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.
Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment.
Professional development opportunities with a diverse, high-performing team committed to learning excellence.
If you're ready to transform retail capabilities, drive quality excellence, and build training frameworks that elevate M-KOPA's customer experience in South Africa—we'd love to hear from you.
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