Retentions Advisor at OUTsurance

Job Description

Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.

Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential
• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced

Additional Information

Required Competencies & Personal Attributes:

• Resilience
• Sales and/or Client service oriented
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Ambitious
• Highly Motivated
• Driven
• Customer service enthusiasts
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Skills:

• Selling skills
• Interpersonal and communication skills
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning