Retirement Fund Consultant - Gauteng - Bryanston at Eskom Communications

Engage Key Representatives of The Client to Understand Their Context and Needs:

• Partner with Employer representatives and HR professionals to identify challenges and gaps in service levels, understand their context and requirements in the short and medium term (e.g changing member demographics, anticipated organisational restructures and frequently asked questions)
• Monitor the accurate completion of claim forms and query trends and provide feedback and recommendations to HR.
• Develop and secure commitment to member engagement and education plans to meet these needs and share feedback and trends with the Member Experience Manager and specialists to ensure that engagement strategies remain relevant and adapt accordingly.
• Keep the representatives and their HR teams informed of any changes in regulations, benefits offerings, claim procedures, processes, and service channels, building their capability to respond to frequently asked questions and guide employees in their benefit selection and retirement decision-making.
• Agree service levels, engagement channels and initiatives and be a key channel of support on an ongoing basis.
• Regular schedule of goodwill visits and training programs that target Eskom’s HR Practitioners, HR Officers, and HR Assistants.
• Respond to all queries and complaints accurately and sensitively.
• Support the Business Development Consultant and Investment Consultant on all referrals.

Proactively Engage, Educate Members and Advise Members at Key Points in Their Journey:

• Plan and conduct member engagement, communication, and information sessions in line with critical points of their journey (onboarding, significant life events, pre- and post-retirement)
• On request, provide accurate, and specialist advice to members who are pre-retirement in terms of options, tax implications, divorce act, income tax act, pension fund act, etc.
• Plan and coordinate member education sessions ensuring their objectives are well defined and their impact tracked.
• Conduct presentations and answer queries in a sensitive manner.
• Use surveys, site visits and engagement sessions with members to gauge impact of communication received and ensure that the transfer of information is well understood.

Support And Execute Broader Member and Pensioner Education and Fund Promotion Campaigns:

• Work with the Member experience specialists to understand member and pension segments and requirements and design multi-channel, country-wide information functions which attract Pensioners, promote the EPPF and Fund benefits and answer queries appropriately.
• Oversee all logistical arrangements regarding the pensioner education functions.

Support EPPF’s Drive to Be a Multi-Fund Manager by Supporting Business Development and Growth Opportunities:

• Manage current relationships and help grow the client and member base by creating new opportunities and relationships.
• Be involved in new business development and presentations as and where required. 
• This will be done as the strategy unfolds towards 2024 as the team skills will need to be further enhanced to cater for business development.

Annual Budgets and Financial Management:

• Prepare and motivate for budget to deliver member and client engagement against plans in respective areas of responsibility to deliver to client and member needs.
• Manage costs against guidelines and ensure alignment of expenditure with the budget.

Requirements

Technical Competency Requirements:

• Basic knowledge of Income Tax Act, Divorce Act, Pension Fund Act
• Working knowledge of benefit administration
• Working knowledge of focused client service
• Valid drivers’ licence
• Proficient in MS office (Word, Excel, PowerPoint, and Outlook)
• Presentation skills
• Willing to travel extensively within South Africa.

Required Minimum Education/Training:

• Relevant bachelor’s degree. Registered with professional bodies - where applicable.
• Certified Financial Planner qualification preferred, FAIS qualifications an advantage.

Required Minimum Work Experience:

• Strong understanding of Employee Benefits administration processes and related products
• At least 3-5 years job-related experience (retirement and financial planning) with a focus on employee benefit client relationship management and benefit consulting.