Returns Clerk at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• To support DC Operations by ensuring the accurate, timely and controlled creation of system transactions that drive stock integrity, operational efficiency and an exceptional customer experience.

What you will love doing in this role

System Transactions & Stock Control

• Open let-down transactions within 1 hour of stock being reserved in bulk.

Support DC KPAs by ensuring reserved stock stuck in bulk is managed within target thresholds:

• Raise the Bar: 15%
• WOW our customer: 5%
• Open daily push-up transactions to effectively manage pickface ageing and optimise utilisation of available full pallet pickfaces.
• Maintain slotting integrity by ensuring the designated location/SKU relationship is not compromised.
• Accurately and timeously open transactions to replenish all slotted areas.
• Ensure all full pallet pickfaces contain a single SKU at all times.
• Process all system adjustments accurately following Management sign-off.
• Open all ad hoc transaction requests within 1 hour of receipt.
• Raise transactions to clear the returns putaway area in line with operational requirements.
• Assign and communicate all open transactions to QWIX for execution by Operations.
• Monitor the ageing of open transactions and escalate any transactions older than 24 hours to the relevant Operations HOD.
• Provide support on any additional ad hoc operational requirements as needed.

Administration & Reconciliation

• Reconcile the physical execution of transactions against system records to ensure accurate stock movement by the Operations teams.
• Maintain accurate record keeping and filing of all adjustments and posted stock counts.
• Ensure accurate documentation and filing of all ad hoc system requests.

Health and Safety

• Comply with all Occupational Health and Safety standards and DC safety protocols.

What you’ll need to do this role

• Grade 12 / Matric / NQF 4 (minimum requirement).
• 3–5 years’ clerical experience within a Distribution Centre environment.
• Minimum 2 years’ administrative experience.
• Computer literate (MS Excel, Word, Outlook).
• Experience capturing and processing stock transactions accurately on a WMS or similar system.
• Ability to process high volumes while maintaining a high level of accuracy.
• Understanding of stock control and loss prevention principles
• Ability to follow returns and authorization procedures strictly.
• Strong sense of accountability when handling high-value goods.
• Medically fit to perform the inherent physical requirements of the role within a DC environment.
• Must have reliable transport to and from the Blackheath Distribution Centre and be able to accommodate operational shift requirements, including weekends and public holidays.
• Clear criminal and credit record.

What we will love about you

• Highly detail-oriented and take pride in accuracy.
• Understand that stock integrity directly impacts our customer experience.
• Organized, disciplined and process driven.
• Remains calm and focus under pressure.
• Takes ownership of your work and follow through.
• Demonstrates honesty and integrity in handling company stock
• Communicate clearly and work well within a team.
• Positive, hands-on attitude to a busy DC environment.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

Closing Date 31 March 2026