Returns Supervisor - Cape Town at Boxer Superstores

Purpose of the Role:

• To ensure that all stock returned from stores is received in good condition, processed correctly, and either re-entered into the DC, returned to suppliers, or written off where necessary.

Minimum Requirements:

• Grade 12 (Matric)
• Minimum 5 years’ relevant experience in warehousing/logistics
• Supervisory experience essential
• Experience using WMS (Warehouse Management Systems)
• Strong administrative and reporting skills
• Proficiency in Microsoft Excel
• Solid understanding of warehouse and logistics operations

This role is ideal for someone who is:

• Meticulous and organised
• Experienced in warehouse operations
• Able to lead and motivate a team
• Skilled at managing returns and claims processes
• Confident using systems and Excel for tracking and reporting

Duties and Responsibilities    
Key Responsibilities:

Returns Management

• Liaise with receiving managers via email/phone to coordinate store returns
• Ensure proper IBT processes are followed
• Receive and verify returned stock
• Charge transporters for damages (where applicable)
• Process returns to suppliers or write-offs as required

Receiving Support

• Handle damaged stock received at the DC
• Immediately initiate supplier claims (CCV), provide driver and DC with copies
• Ensure admin processes all necessary claim paperwork

Write-Offs

• Manage and document all damaged stock from returns or within the warehouse
• Remove damaged stock from inventory and place on stock hold
• Process stock for write-off and manage upliftment with suppliers

Staff Supervision

• Oversee returns area and ensure staff follow correct sorting procedures
• Authorise and instruct on write-offs
• Provide guidance and support to staff
• Assist with training of new and current team members

Deadline:14th May,2026