Reverse Logistics Team Leader at Maersk Line

KEY RESPONSIBILITIES:

Customer Returns:

• Ensure the effective and efficient carry out of Reverse Logistics operations, ensuring accurate and efficient receipt, storage, and dispatch of defect goods into & out of the relevant assigned Bin location.
• Conduct regular inspections and root cause analysis with Client on returned and warehouse damaged stock, locations, and packaging issues.
• Ensure the crediting and processing process and ensure all databases are updated accordingly.

Defective Goods and Reworks:

• Assign personnel for correctly receiving, storing, and dispatching defective Graded stock received from & to relevant assigned bin locations.
• Assign Personnel to consolidate inventory where necessary to free up space.
• Confirm with Reverse Supervisor which reworks are to be prioritised and ensure that planned Reworks with the Client are completed timeously.
• Ensure that all planned sales on defect stock are completed effectively and efficiently.
• Maintain effective inventory control procedures to ensure defect stock accuracy and availability.
• Assign personnel for Factory reworks to be taken to relevant Outbound bays for despatch timeously

​​​​​​​System Management

• Ensure all personnel are trained and proficient in using the WMS and review records regularly.
• Ensure system to system alignment on inventory holding for defect stock.
• Utilize WMS to generate and update reports on inventory levels, stock movements, and discrepancies for defective goods.

​​​​​​​Reporting and Analysis:

• Generate and Update databases and reports, including stock Aging reports, Reworks completed, Returns processed and process Improvement logs.
• Communicate findings and recommendations to the Reverse Supervisor & the Reverse Logistics Manager
• Ensure all key performance indicators (KPIs) related to Reverse Logistics Management, such as damages causes and damage rates are updated daily.

​​​​​​​Compliance and Safety:

• Enforce warehouse safety policies.
• Ensure proper use of material handling equipment.
• Maintain clean and organized reverse logistics storage areas.

​​​​​​​WHO WE ARE LOOKING FOR

Someone with:

• Matric or Diploma/Certificate in Supply Chain, Inventory, Logistics, Business Administration, or a related field. 
• One to two years of experience in reverse logistics/returns processing background.
• Experience supervising warehouse staff.
• Proven experience with Warehouse Management Systems (WMS) and inventory control software and advance Microsoft Excel skills
• Strong analytical skills and attention to detail. 
• Excellent organizational and leadership abilities. 
• Knowledge of relevant regulations, industry standards, and best practices in inventory management. 
• Strong communication and interpersonal skills.