Review Auditor – Takealot Marketplace at SMD Technologies

About the Role

• We are looking for a Review Auditor to join our e-commerce team and take ownership of managing product reviews and ratings on Takealot. This role is ideal for someone with a keen eye for detail, strong analytical skills, and a passion for protecting and improving brand reputation in the digital marketplace.
• As a Review Auditor, you will be responsible for monitoring, disputing, and optimizing product reviews, ensuring fair representation of our products, and supporting continuous improvement in customer perception and marketplace performance.

Key Responsibilities
Audit and Monitor Reviews:

• Conduct daily reviews of product feedback and ratings across all Takealot listings, identifying any unfair, inaccurate, or policy-violating reviews.

Dispute Management:

• Prepare and submit review disputes through Takealot’s Support Portal, ensuring that all complaints are valid, well-documented, and tracked through to resolution.

Data Tracking and Reporting:

• Track review activity and performance metrics, including rating averages, review removal success rates, and keyword penetration. Generate weekly and monthly reports for management review.

Quality and Compliance:

• Ensure all actions align with Takealot’s review policies and ethical standards. Maintain transparency and professionalism in all review-related activities.

What You’ll Bring

• Strong analytical and critical thinking skills with exceptional attention to detail.
• Excellent written communication and reporting ability.
• Working knowledge of Takealot Portals or other online marketplace systems (e.g., Amazon, Makro).
• Understanding of SEO principles and keyword strategy for e-commerce.
• Proficiency in Excel for data tracking and reporting.
• Ability to identify fake, biased, or competitor-driven reviews.
• Integrity and professionalism when handling sensitive brand reputation matters.

Qualifications & Experience

• 1–3 years’ experience in e-commerce, online marketplace management, or digital marketing.
• Previous experience with Takealot supplier/seller operations is advantageous.
• Experience in content moderation, customer feedback analysis, or data reporting will be beneficial.
• Prior experience with Takealot or similar online marketplaces (Amazon, Makro Online, etc.) preferred.
• Experience with review analysis tools or data tracking systems is advantageous.