RFC Clerk - Brackenfell at Motus Aftermarket Parts

Alert Engine Parts is searching for a RFC Clerk to join the branch in Brackenfell. The incumbent will be responsible for all the Return for Credit stock including the administration and reports related to the stock.

Requirements:

• Grade 12
• At least 3 years’ experience in a similar environment 
• Great communication and customer service experience 
• Familiar with ELCB system- desirable 
• Technical background- Desirable
• Honest, trustworthy and reliable
• Clear criminal record 

Key Performance Indicators includes, but not limited to.

• Ensure all parts returned for credit are processed immediately as per the prescribed work instructions.
• Attend to queries regarding this process, internally and externally.
• Ensure parts returned are accompanied by appropriate documentation
• Ensure the process of evaluation of these parts is strictly followed.
• Consult with the technical department on any uncertainties on part returned.
• Clean deck concept is to be strictly applied.
• Liaison with customers regarding RFC's.
• Ensure all stock process is returned to stock without delay.
• Assist in stock take procedures
• Assist area co-ordinator to ensure continuity of the process of the key functions is maintained.
• Be able to work in other departments when required to do so
• One hour must be allocated every day, for destroying of unsalable/faulty import goods.
• If there are no goods for binning, he must assist with checking of rfc goods.

Claims

• Ensure all parts returned for claim purposes are processed immediately to the claims department as per the prescribed work instructions.
• Close communication with the Technical Department for technical advice regarding any uncertainty.
• Ensure all documentation is filed with sufficient traceability.
• Housekeeping of the working area.
• Adhere to company policies and procedures.
• Reporting discrepancies immediately to supervisor