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  • Posted: Jun 7, 2021
    Deadline: Not specified
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  • Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
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    Risk Advisory - Tips-Offs Anonymous - Report Analyst Assistant Manager

    About the Division 

    • The value that Deloitte Risk Advisory Africa creates for organisations is synonymous with operational excellence. By understanding decision-makers’ roles to maximise analytics value, Deloitte Data Analytics turns everyday information into useful and actionable insights. 
    • Deloitte Forensic professionals are a diverse group with a wide and varied range of proficiencies, comprising forensic accountants, legal and law enforcement specialists, and business intelligence experts, all utilising state-of-the-art forensic technology.

    Job Description
    Main purpose of Job

    • To provide efficient support to the Tip-offs Anonymous COO through the effective management of the contact centre, staff and client relations in accordance with the required service level agreements

    Key Performance Areas:

    Strategic Impact

    • Independently oversees the delivery of a team as aligned to the strategic aims of the business

    External/ Internal Client Impact

    • Works closely with key clients to ensure that business needs are correctly identified and effectively addressed
    • Continually devises improvements to processes, systems, quality that enhance delivery

    Operational Effectiveness

    • Resolves complex technical queries and issues related to the work of the team
    • Plans and direct work of the team, allocating and scheduling tasks / projects as needed
    • Oversees the quality  and accuracy of the team's delivery

    Development/ Growth of Team

    • Responsible for on-boarding of new team members and ensures relevant training is in place
    • Identifies development areas of team members and recommends relevant learning interventions
    • Coaches team members on-the-job in processes and changes to work
    • Provides team members with performance feedback on a regular basis

    Budgets/ Profitability

    • Plans work of team to ensure cost effective use of all resources at all times 
    • Accurately and timeously records any costs incurred in work processes

    Specialiased Competencies

    Tip-off Reports

    • Ensure the efficient functioning of the tip-off reporting function
    • Ensure the generation and delivery of all reports within SLA to clients
    • Reviews and ensures accuracy of information and quality of every report deliverable prior to provision to client
    • Ensures urgent or high-risk matters are escalated to clients immediately
    • Ensures timely provision of stats reports to clients

    Process Development and Adherence

    • Develop and maintain streamlined and efficient processes within the report analyst function;
    • Effective resolution of all concerns/issues arising from general daily functioning of the Report generation/sanitising process;
    • Ensure team adherence to ISO operating processes 
    • Display knowledge and understanding of client SLA to ensure requirements are met
    • Effectively identify bottlenecks and efficiencies within the functional unit and demonstrate resolution thereof

    Sound Knowledge and Understanding of Client Business

    • Ability to understand the various clients within the business and all irregular activities that affect their environment
    • Keep up to date with general client knowledge, as well as knowledge regarding legislation and other factors affecting the client industry or business
    • Effective management of all queries received and ensuring that these are resolved with a sense of urgency and within agreed SLA
    • Set and maintain a high standard of excellence when dealing with internal and external clients.

    Effective Monitoring and Management of Risk        

    • Proactively minimise the risk exposure of the business at all times through ensuring function, team and personal compliance with all client SLA's, internal and external policies, resolution of internal/external queries and/or concerns, procedures and mandates and legislation governing industry
    • Completion of Report Analyst assessment forms, and assessment of Report Analyst report deliverables and remediation where necessary

    Staff Management and Coaching

    • Cultivate an engaged highly effective and motivated team
    • Provide sound guidance and supervision to staff
    • Be viewed as a trusted adviser to all staff by being able to demonstrate understanding of operational process and the impact thereof on the report generation / sanitising process
    • Provide appropriate direction through on the job coaching, monitoring, mentoring and focused development
    • Ensure that report analyst staff are trained and knowledgeable
    • Proactively manage and seek to resolve conflict within team
    • Effectively manage all aspects pertaining to absenteeism, non-attendance, staff efficiency, staff performance and staff rostering

    Qualifications
    Minimum Qualification

    • 3 Year Bachelor Degree

    Desired Qualification

    • BCom or LLB or Forensics related qualification with a Call Centre related qualification

    Minimum Experience

    • 4-6 years working management experience in a Legal and/or Forensic and/or Whistle-blowing environment 

    Desired Experience

    • 4-6 years working experience, preferably in a contact centre and/or within a Legal or Forensic investigative background.
    • Excellent command for the English language
    • Fluency in another official language would be advantageous

    Additional Information
    Leadership Capabilities

    • Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact
    • Influence - Actively focuses on developing effective communication and relationship-building skills
    • Performance drive -  Understands expectations and demonstrates personal accountability for keeping performance on track
    • Strategic direction - Understands how their daily work contributes to the priorities of the team and the business
    • Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

    *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

    Method of Application

    Send your application to

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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