Risk Agent at Digital Gaming Corporation (DGC)

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DGC, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Risk Agent you will be responsible for evaluating and monitoring customers and conducting online transactional screening. This will help us excel at ensuring we are always identifying potential issues, ensuring compliance with regulations, and implementing strategies to minimize risks and protect the integrity of the organization to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Full and accurate assessments of all accounts, transactions (money in and out) as well as KYC documentation with a focus on identifying negative attributes including potential fraudulent behaviors.
• Check all account information in line with internal processes and record comprehensive details in each instance on various software applications.
• Evaluate client accounts and take appropriate action as per our policies.
• Review a variety of document types received to extract information and gauge legitimacy.
• Withhold the release of certain transactions when required as per our risk acceptance criteria.
• Review and manage payment of withdrawals.
• Report and record details of clients that do not meet legitimacy standards.
• Assist with ad hoc customer reviews as requested by business stakeholders.
• Assist the Customer Support Team with ad hoc customer queries.
• Evaluate responsible gaming behavior and assist Customer Support Team with responsible gaming queries and customer requests.
• Review incoming escalations from all business departments with a focus on first-contact resolution.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Must be at least 21 years of age as per federal, state, and local regulations working with the gambling industry
• Relevant degree / diploma within the relevant field.
• Previous working knowledge of systems and system integration as listed below (or similar):
• GeoComply
• ZenDesk
• Must be comfortable working in a 24/7/365 shift environment.
• Employee must be able to qualify for licenses and permits required by federal, state, and / or local regulations (please note a police clearance certificate will be required for this position)
• Candidate must be based in Cape Town.

Desirable skills you’ve got up your sleeve

• It would be great if you also have some of the following skills:
• Previous experience in the online gaming or casino industry advantageous.