Jobs at Digital Gaming Corporation (DGC)

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DGC, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As an Anti-money Laundering Investigator you’ll be focusing on understanding and implementing the federal regulatory requirements across all states in which DGC USA operates, ensuring all required reporting to the government is done in a timely manner and in line with US federal regulations, and state laws.

What you’ll be doing

AML Alerts Processing:

• This includes analysis and comparison of customer data, to review patterns of activity, and any unusual activity for the customer-base or a particular customer under review.
• Data entry of flagged and true alerts will be processed in the AML software system, for case batching and full review.
• Preliminary KYC (know your customer) review of customers, and coordination of documentation requests as well as 314b (USA PATRIOT Act) information sharing requests.

AML Case Writing:

• Evidence Collection Procedure for all customers that reach the case level.
• Enhanced Due Diligence process during customer case reviews.
• Background checks on customers.
• Completing the AML case narrative to be accompanied by the completed SAR (suspicious activity report) form, which is to be filed with the US Treasury’s Financial Crimes Enforcement Network (FinCEN).
• Understand and extract information from data reports on customer movement of money.
• Build and nurture relationships within DGC and with other financial institutions and law enforcement.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Bachelor’s degree or other experience/education in the field of criminal justice, or the financial sector is preferred.
• A minimum of 1-year’s professional work experience.
• Proficiency in Microsoft Office, particularly Word and Excel; and Access experience preferred.
• Ability to maintain confidentiality regarding the AML work and Bank Secrecy Act (BSA) filings.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Employee must be able to qualify for licenses and permits required by federal regulations, state laws, or local ordinances (please note a police clearance certificate will be required for this role).

Desirable skills you’ve got up your sleeve

It would be great if you also have any of the following skills:

• Previous experience in the online gaming or casino industry, with an understanding of player behaviour.
• Previous experience in the banking world, with an understanding of customer behaviour and bank account operations.

go to method of application »

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DGC, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• The goal of the Customer Support Agent is to ensure all communication, including chats, calls, and emails, are handled professionally and courteously while providing quality support to our customers. Our premium service to our customers allows us to establish long-term customer loyalty.   

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing premium Customer Service through telephone, email, and online chats. 
• Adhere to strict KPIs that measure quality and productivity.
• Taking ownership of customer-related queries, escalating, and driving resolutions. 
• Be aware of updates and changes that impact the customer journey and operational processes.  
• Connecting with customers by displaying a level of interest in online gaming.
• Processing and resolving incoming and outgoing contacts in a multimedia environment. 
• Processing inbound and outbound campaigns to reach our customers. 
• Completion and problem-solving of tasks assigned during shift. 
• Establishing a rapport with loyal customers by being able to speak to multiple aspects of the product. 
• Congregate with fellow departments to implement solutions to customer issues.
• Excellent time management and adherence to the schedule 
• Performing extra tasks given by managers/shift supervisors as required.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Must be at least 21 years of age as per federal, state, and local regulations working within the gambling industry.
• Relevant degree / diploma within the relevant field.
• 1 year’s previous customer service experience.
• Strong written and verbal communication skills.
• Ability to maintain a friendly disposition under pressure.
• Strong problem-solving abilities.
• Team members must be able to qualify for gaming licenses required by federal, state, and local regulations (please note a police clearance certificate will be required for this role)
• Must be comfortable working in a 24/7/365 shift environment.
• Candidate must be based in Cape Town.

Desirable skills you’ve got up your sleeve

• It would be great if you also have some of the following skills:
• Previous experience in the online gaming or casino industry advantageous.

go to method of application »

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DGC, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Risk Agent you will be responsible for evaluating and monitoring customers and conducting online transactional screening. This will help us excel at ensuring we are always identifying potential issues, ensuring compliance with regulations, and implementing strategies to minimize risks and protect the integrity of the organization to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Full and accurate assessments of all accounts, transactions (money in and out) as well as KYC documentation with a focus on identifying negative attributes including potential fraudulent behaviors.
• Check all account information in line with internal processes and record comprehensive details in each instance on various software applications.
• Evaluate client accounts and take appropriate action as per our policies.
• Review a variety of document types received to extract information and gauge legitimacy.
• Withhold the release of certain transactions when required as per our risk acceptance criteria.
• Review and manage payment of withdrawals.
• Report and record details of clients that do not meet legitimacy standards.
• Assist with ad hoc customer reviews as requested by business stakeholders.
• Assist the Customer Support Team with ad hoc customer queries.
• Evaluate responsible gaming behavior and assist Customer Support Team with responsible gaming queries and customer requests.
• Review incoming escalations from all business departments with a focus on first-contact resolution.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Must be at least 21 years of age as per federal, state, and local regulations working with the gambling industry
• Relevant degree / diploma within the relevant field.
• Previous working knowledge of systems and system integration as listed below (or similar):
• GeoComply
• ZenDesk
• Must be comfortable working in a 24/7/365 shift environment.
• Employee must be able to qualify for licenses and permits required by federal, state, and / or local regulations (please note a police clearance certificate will be required for this position)
• Candidate must be based in Cape Town.

Desirable skills you’ve got up your sleeve

• It would be great if you also have some of the following skills:
• Previous experience in the online gaming or casino industry advantageous.

go to method of application »

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DGC, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Technical Communications Specialist you’ll be supporting the delivery of communications via multiple channels including website, SMS, push notification and email. This will help us excel at ensuring we are always progressing with priority items and communication deliverables within the marketing space to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Own the communications technical roadmap, providing Director, Retention Marketing with strategy to fill gaps and seize opportunity.
• Set-up, manage quality control processes and execute daily content across all marketing channels including website, SMS, push notifications (native and browser) and particularly email to promote Casino wagering, retention, or other required Retention metrics.
• The successful candidate will use communication tools, Salesforce, SendGrid, internal CMS tools, and segmentation / targeting criteria to provide customers with tailored real and relevant communications across multiple platforms.
• This role will report into the Director Retention Marketing and work closely with Retention Specialists, Communications Specialists and Content Marketers. They will also work with other teams such as Data, Creative Studio, Product, and external teams (Salesforce) to push the boundaries in delivering the most versatile strategy using new technologies.
• Responsible for developing sufficient reporting for comms channels, including Baseline Report (Deliverability, Placement, Engagement rate), trends, domain/IP reputation, weekly recaps. 
• Full responsibility of casino communications execution and quality control process.
• Experience working with CMS and particularly communication systems. For example, Salesforce ensuring that casino communications across mobile / browser and desktop platforms are executed and presenting/rendering correctly.
• Ensure email, push, inbox content is correct, timed according to events and rendering correctly across all customer devices and platforms.
• Execute retention-marketing communication tasks and enhance/develop with external parties such as Salesforce and internal Teams such as Business Intelligence and Data Science.
• Utilizing Salesforce and becoming an expert whilst upskilling the Retention Marketing team. Organizing Certification Days and providing costs for sign-off.
• Reviewing delivery rates of emails and unsubscribe rates.
• IP credibility – Responsible for consistently reviewing and ensuring that both Marketing and Transactional IPs have a high credibility so trust and inbox placement are to the required levels.
• High attention to detail with regard to generating, execution of campaigns, and delivery of communications to customers.
• Work closely with Design and Brand to ensure consistency, delivery and execution as per set ToV and global guidelines.
• Liaise with Retention Specialists and Communication Specialists around initiatives and campaigns being executed.
• Plan and execute the data / targeting element of casino/sports offers based on specific customer segmentation, behaviors, and gameplay.
• Drive traffic back to the site / mobile device through the execution of web content, push notification, and SMS campaigns based on the above customer segmentation and casino offering.
• Consistently enhance campaign performance by continuously communication optimizing strategies and journeys on an ongoing basis. 

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Bachelor’s degree in marketing or closely related field.
• Previous experience in a technical communications role.
• Experience working with Salesforce CMS Systems.
• Experience working with Salesforce Marketing Cloud
• In depth technical knowledge of systems and processes.
• Interest in casino products and marketing communications and best practice.
• Interest in marketing research and development of new technology/practices.
• Proficiency in driving processes and detail oriented.
• Proficient in MS Outlook, MS Word, and MS Excel.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Flexibility on working hours (i.e. might be required to be available for collaboration with USA based team members/stakeholders)

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Previous experience in the online gaming or casino industry, with an understanding of player behaviour.
• Experience working with Salesforce Data Cloud