RMC Operator - Houghton at SBV Services (Pty) Ltd.

Description

Generating and providing System Codes and Exercising Remote access control

• Update system with relevant information required for issuing codes.
• Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
• Responsible for generating and providing system codes and exercising remote access control of allocated assets.
• Assist with Adhoc duties as requested by the Supervisor or Line Manager.

Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences

• Track and monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes.
• Actively check that the systems are updating regularly and working at the required operating level.
• Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
• Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures.
• Escalate any faults with the alarms and provide a status report to the applicable party.

Administer and Maintain the Relevant Database and Registers on Security Systems

• Record all transgressions and faults, update and maintain records and generate the required reports.
• Maintain and update all necessary registers (i.e.OB).

Build and Maintain Internal and External stakeholder relationships

• Build and maintain effective working relationships with all internal and external stakeholders.
• Escalate any system failures immediately to the relevant party.
• Assist with incoming queries from stakeholders.
• Escalate all identified transgressions at centres to the Supervisor.
• Continuously liaise with centres regarding access control and alarm events.

Applicable for Operators Sitting in the RMC

• Control and link the relevant permissions to the ATM Custodian Profiles on the system.
• Verify that allocated vehicles are visible and tracking on the monitoring system.
• Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre.
• Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process.
• Communicate with Senior Management in the event of an emergency.
• Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation.
• Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator.
• Send an updated report to the Device Administrator informing them of the new sites loaded.
• Managing overall risk profiles for each run from start to end and apply mitigation/disruptive strategy.
• Responsible for the day-to-day online communication platforms with all relevant stakeholders in relation to risk factors / threats towards SBV.

Requirements

Work Experience

• 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
• Experience within a logistics or CIT industry (advantageous)
• Previous Call Centre experience and or experience within client services (Advantageous)

Education

• Grade 12
• PSIRA D (Advantageous)