Road Freight Ops Manager – Domestic and Cross border at DHL

In this Road Freight Ops Manager – Domestic and Cross border position

• You will coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform.
• You will ensure that Saloodo! provides a consistent customer experience to carriers and shippers – considering local requirements as needed.
• You will identify new opportunities to grow and expand the customer base, actively engaging with customers to develop our business.
• You will monitor the day-to-day operations of the team to provide smooth logistics operations.
• You will supervise and resolve issues in the delivery of activities to ensure smooth operational flow.
• You will ensure planning and management of human resources, materials, and logistics infrastructure to deliver logistics services to our clients.
• You will support other team members by supervising operations and providing backup for absence/peaks in operational activities.
• You will conduct regular reviews with carriers on operational performance and delivery against the agreed performance objectives.
• You will analyze daily, weekly, and monthly development of key KPIs.
• You will support business development/account management on contractual/commercial issues and customer/carrier renewal planning.
• You will identify and propose opportunities to grow business with and retain the existing customer base, and support development and execution of the customer business plan.
• You will communicate policies and ensure compliance with company/local statutory obligations and legislation related to safety, health, security, environment, and quality.
• You will detect issues, identify opportunities, and implement practices focusing on delivering improvement and enhanced productivity.
• You will actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers, and carriers to drive the success of the Saloodo! platform.
• You will manage country teams who perform day-to-day responsibilities such as customer service, incident management, or carrier review meetings.
• You will establish regular carrier meetings and ensure that these are conducted for all key carriers.
• You will oversee, develop, and manage all road freight operations.

Now, here’s what we need from you.

• Extensive knowledge in export & import Operations
• Admin user capability on SALOODO!
• Good administration skills
• Great command of Microsoft Office applications (especially Excel)
• Excellent management skills
• Good time management skills
• Customer Management Skills
• Be able to communicate with customers effectively and have a great telephone etiquette.
• Be a team player.
• Be able to work under pressure and be an achiever.
• Must be self-motivated.
• Must have good inter-personal skills.
• Good negotiating skills and be able to influence customers & suppliers.
• Ability to work unsupervised.
• High level of attention to detail
• Achievement oriented
• 7 years’ experience directly related to the duties and responsibilities specified
• Must have a tertiary education including Degree an advantage.