Route Services Supervisor at HandPicked Recruitment

Job Overview:

• Our client, a leading organisation responsible for the operation and maintenance of the Bakwena N1/N4 route, is seeking a Route Services Supervisor to oversee route patrol operations, incident management, communications and supporting operational functions.
• The successful candidate will manage a team of 16 Patrol Drivers and 4 Communications Clerks, ensuring that incidents on the highway are responded to efficiently and within the agreed service timeframes.
• This position requires a firm but approachable leader who can manage shift-based operational staff, maintain accountability and procedures, and engage professionally with drivers, law enforcement and other key stakeholders.

Minimum Requirements:

• Matric
• Valid, unendorsed Code 08 driver's licence
• Previous supervisory or management experience in a shift-based operational environment
• Previous experience in security operations, transport operations, traffic/road operations, control-room environments or similar shift-based operational environments will be highly beneficial
• Experience in incident management and operational response
• Experience managing drivers, patrol staff, field teams or similar operational personnel
• Strong people-management and disciplinary skills
• Excellent communication and interpersonal skills
• Strong administrative and reporting abilities
• Computer literate
• Good time-management and organisational skills
• Strong understanding of compliance, procedures and operational protocols
• Ability to remain calm and professional when dealing with incidents and difficult situations
• Comfortable attending accident/incident scenes when required

Key Responsibilities:

• Manage and supervise various Patrol Drivers and Communications Clerks
• Ensure effective shift planning, handovers and operational coverage
• Ensure highway patrols are conducted effectively to identify damage to road infrastructure and road furniture
• Ensure patrol teams provide assistance to stranded motorists and support safe road-user journeys
• Coordinate and respond to SOS calls and serious accidents/incidents on the N1/N4 Highway
• Ensure sufficient resources are deployed to incidents within the required response timeframes
• Attend serious incidents and accident scenes when required, including after-hours incidents
• Manage incident reporting, recordkeeping and relevant operational documentation
• Prepare and present required operational reports
• Manage staff performance, conduct, compliance and adherence to company procedures
• Address non-compliance and disciplinary matters appropriately and professionally
• Build positive working relationships with shift-based drivers and communications staff while maintaining appropriate authority and accountability
• Ensure staff are properly trained, equipped and supported to perform their duties
• Ensure compliance with health, safety and security requirements
• Manage route patrol and communications functions to ensure effective incident response
• Oversee the communications/control-centre function and ensure incidents, public queries and complaints are handled professionally
• Monitor and manage fleet availability, vehicle condition and compliance
• Ensure vehicle handover and related documentation is completed accurately
• Monitor driver and vehicle compliance with company policies and procedures
• Liaise professionally with law enforcement, emergency services and other relevant stakeholders
• Check monthly manpower/timesheet information for accuracy and compliance before submission to payroll
• Ensure operational procedures and service standards are consistently maintained
• Provide operational support to the team and assist at incidents where required
• Perform other operational and administrative duties as required