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Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers. Clickatell was the first company to enable a web to mobile app from any website in the world and, harnessing over a decade of insight into the complexities of...
Description
We Are Setting The Pace
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risk.
We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do. The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.
Purpose
We are looking for a Routing Engineer that will join our Operations team in our Cape Town. You will be responsible for managing all technical aspects of Clickatell's relationship with its Suppliers. The role will collaborate within the VAS team, Sales team, Operations and Engineering teams within the company.
We Do The Right Things
Responsibilities of the Role
Supplier bind management.
Setup and test supplier binds (SMS, Number lookups)
Setup and maintain supplier gateway configuration on the admin portal
Perform regular audits on binds and bind configurations
Analyse and monitor capacity of supplier binds and make improvements where required
SMS Delivery troubleshooting: Investigate SMS delivery problems identified and/or escalated (including but not limited to non-delivery, delays, false acks, unsupported features, etc)
Routing profile management
Ensure OPS support processes and documentation are regularly updated and checked quarterly
Enable new coverage that expands Clickatell’s global coverage (SMS & MNP)
Routing configuration management by managing and maintain the configurations for country entries, telco entries.
Facilitate internal and external training to other departments as and when required.
Ensure Weekly, Monthly reports to Operations Manager on messaging statistics and volumes are done and on time.
Offer Product, Customer & Country Routing recommendations based on Delivery QOS and Conversion Data.
Requirements
We Are On A Learning Journey
Requirements of the Role
3-year Diploma (NQF level 5) / Degree (NQF Level 6) in Information Technology/ Business
Work Experience
Minimum of 3 years relevant experience in a technology and IT environment
Mobile Telecoms experience is desirable
Knowledge and Ability
Strong communication skills, excellent work ethic and troubleshooting skills
Resourcefulness and problem-solving aptitude
A Bit About You
You are a highflyer with the ability and desire to achieve. You have a razor-focus on implementing the plans aligned to your team goals and aim to exceed every expectation. You take the brief and produce solutions that are practical, smart and ready to implement. You embrace change that is coming and make recommendations for process improvement. You seek opportunities to connect with others to bring plans together and deliver. You are able to be analytical and follow a logical process to make the right decisions. You have the eye for detail, accuracy and spotting mistakes. You value teamwork and keep an open-mind to ensure you are flexible and adaptable. You have exceptional communication skills and manage your time and priorities like a pro.
Benefits
Why You Should Join
Perks of the Role
Healthcare, Retirement Fund and Risk benefit company contributions
Quarterly performance incentives
Reimbursable Communication allowances for internet and mobile phone bills
Half-day off on your birthday
5 personal days leave a year, over and above your annual leave
Remote Working (our offices are currently open for essential use only due to COVID-19)
Home office set-up with laptop, monitor, chair and UPS
Stronger Together
Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.
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