Latest Jobs at Clickatell

Description

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things.  We need people who can understand the bigger picture and who connect the dots to achieve success.  In our agile and demanding environment, you will have to ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do.  The way they are going to drive our organization forward and deliver solutions to our customers.  Watch this space as we blaze a new path while expanding across the globe.

Purpose

We are looking for a Routing Engineer that will join our Operations team in our Cape Town. You will be responsible for managing all technical aspects of Clickatell's relationship with its Suppliers. The role will collaborate within the VAS team, Sales team, Operations and Engineering teams within the company.

We Do The Right Things

Responsibilities of the Role

• Supplier bind management.

• Setup and test supplier binds (SMS, Number lookups)

• Setup and maintain supplier gateway configuration on the admin portal

• Perform regular audits on binds and bind configurations

• Analyse and monitor capacity of supplier binds and make improvements where required

• SMS Delivery troubleshooting: Investigate SMS delivery problems identified and/or escalated (including but not limited to non-delivery, delays, false acks, unsupported features, etc)

• Routing profile management

• Ensure OPS support processes and documentation are regularly updated and checked quarterly

• Enable new coverage that expands Clickatell’s global coverage (SMS & MNP)

• Routing configuration management by managing and maintain the configurations for country entries, telco entries.

• Facilitate internal and external training to other departments as and when required.

• Ensure Weekly, Monthly reports to Operations Manager on messaging statistics and volumes are done and on time.

• Offer Product, Customer & Country Routing recommendations based on Delivery QOS and Conversion Data.

Requirements

We Are On A Learning Journey

Requirements of the Role

• 3-year Diploma (NQF level 5) / Degree (NQF Level 6) in Information Technology/ Business

• Work Experience

• Minimum of 3 years relevant experience in a technology and IT environment

• Mobile Telecoms experience is desirable

• Knowledge and Ability

• Strong communication skills, excellent work ethic and troubleshooting skills

• Resourcefulness and problem-solving aptitude

A Bit About You

You are a highflyer with the ability and desire to achieve. You have a razor-focus on implementing the plans aligned to your team goals and aim to exceed every expectation. You take the brief and produce solutions that are practical, smart and ready to implement. You embrace change that is coming and make recommendations for process improvement. You seek opportunities to connect with others to bring plans together and deliver. You are able to be analytical and follow a logical process to make the right decisions. You have the eye for detail, accuracy and spotting mistakes. You value teamwork and keep an open-mind to ensure you are flexible and adaptable. You have exceptional communication skills and manage your time and priorities like a pro.

Benefits

Why You Should Join

Perks of the Role

• Healthcare, Retirement Fund and Risk benefit company contributions

• Quarterly performance incentives

• Reimbursable Communication allowances for internet and mobile phone bills

• Half-day off on your birthday

• 5 personal days leave a year, over and above your annual leave

• Remote Working (our offices are currently open for essential use only due to COVID-19)

• Home office set-up with laptop, monitor, chair and UPS

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.

go to method of application »

Purpose:

We are looking for a VAS Support Specialist that will join our VAS team in our SA office. You will be responsible for the administration and operations of all Two-Way stock applications, Supplier pricing updates and Sender ID management for Clickatell customers. The role will collaborate within the Sales team, Program Office, Operations and Engineering teams within the company. This is a great opportunity to join a winning team to participate in the delivery and growth of Clickatell worldwide.

The role of our Champion:

Two-Way Stock Management:

• Ensure that there is enough stock on hand for all two-way products available for selling

• Ensure stock is ordered on time with suppliers to ensure SLA turnaround to our customers

• Perform regular audits on all two-way products to ensure integrity of the products we offer to customers.

• Provisioning and activation of MO stock in US, SA, etc.

Sender ID Management:

• Regularly maintain and update the customer sender ID repository

• Process all sender ID requests for customers

• Ensure regulatory adherence with sender ID (Example, Nigeria, India, UAE)

Pricing Management:

• Perform override management on the gateway where required and ensuring accuracy in checking application of overrides.

• Ensure all pricing updates are done with accuracy by using appropriate tools.

• Perform regular audits and checks on pricing updates per day/week/month

Coverage

• In applying coverage from suppliers, ensure that coverage being removed or added follows the approved department procedure.

Audits

• Conduct regular audits and tests on stock levels.

• Participate in daily stand up meetings and provide daily status updates on operational items.

• Action open items in ticketing system within SLA

• Liaise with internal stakeholders and external as required, including providing regular status updates on applications which are in progress.

• Liaise with suppliers to order and activate the requested services.

• Produce reports as required by Snr VAS administrator

• General administration work provide statistics or information, and other ad hoc requests as required.

• Facilitate WASPA queries (including informal and formal queries).

• Document all related processes and procedures

• Maintain knowledge and regulatory documentation online for Clickatell.

Requirements

The capabilities of our Champion:

• Excellent communication: Good interpersonal and communication skills.

• Excellent Administrative skills: Be able to work with a high level of accuracy.

• Be able to work under pressure: Deadlines are very tight, accurate reporting is a must.

• Teamwork: Must be able to work as part of a team. Must be able to work reliably and responsibly with internal and external colleagues.

• Customer focus: identify and effectively respond to the diverse needs of project customers.

• Analysis and logic, systematic and orderly planning, attention to detail.

• Demonstrable experience of excel skills and good working knowledge of Word, PowerPoint, Outlook and Excel.

• Self-starter who can work with minimum of supervision.

• Ethical and principal based working methods.

• Excellent attention to detail with the ability to multi-task in a fast-paced environment

• Ability to think creatively and take an innovative and flexible approach to problem solving in a fast-changing technology driven company

• Excellent negotiating skills both internally to team and externally with other departments.

• Ability to maintain confidentiality.

• Willingness to work outside of normal office hours when circumstances dictate

Our Champion's journey thus far:

• Essential: Minimum 3 years in Customer Service-related environment and/or Administrative role

• Desirable: Minimum of 3 years relevant experience in a technology and or finance environment.

• Desirable: 3-year Diploma (NQF level 5) / Degree (NQF Level 6) in Information Technology/ Business

• Desirable: Computing diploma/certificate, eg ICDL

• Desirable: Mobile Telecoms Experience

Benefits

Why you will love being here:

• Competitive salary paid monthly

• Medical aid contributions

• Quarterly performance incentives

• Pension fund contribution

• Group life cover

• Communication allowances

• Undercover parking

• Half day off on your birthday

• 5 “personal” days leave a year, over and above your normal annual leave.

• Staff events, daily popcorn, snacks, cool offices. All the things that make Clickatell a fantastic place to work.