Sales Administration Specialist at Ariston Group

Duties and Responsibilities:

• Managing the sales order receipts email inbox and dissemination to the correct capturer of orders
• Processing of product orders  
• Processing invoices for all sales transactions 
• Administration: with special consideration to filing of sales orders and POD’s (proof of delivery) in full
• Working closely with Operations team 
• Supporting the sales force with general operations to help reach the team’s objectives.
• Generate Daily sales reports and Open Order Reports to Management
• Handling phone calls from customers and / or Sales Agents & handling these in a professional manner
• Communicating internally important feedback from customers

List of Duties:

• Checks inventory to make sure requested product is available
• Computes price and any appropriate discounts
• Handles customer complaints
• Prepares contracts and invoices as well as Pro-forma invoices and quotes
• Verifies customer information is correct and up-to-date
• Checks customer account for credit and outstanding payments
• Informs customer of shipping date and any possible delays
• Notifies appropriate department of order and shipping date
• Monitors system for any variances in pricing and customer conditions and reports these to the respective Line Manager
• Reviews orders for accuracy and completion
• Strives to sell customer additional merchandise
• May be required to send daily sales order reports to key functions such as Logistics / Sales Manager / Finance departments
• Communicate via various mediums such as but not limited to, e-mail, telephone and in person with external customers as well as the Sales Agents and / or Direct Sales representatives of the organisation 
• Work towards Sales targets that have been set for the company by ensuring all orders are captured timeously and with the necessary speed and accuracy as key goals

KEY REQUIREMENTS:

• Matric Certificate
• Any other relevant qualification will be advantageous
• Relevant experience of 2-3 years in an Internal Sales environment
• SAP experience will be a definite requirement
• Must be computer literate
• Must be a Team player 
• Must be Goal Driven
• Must have good Interpersonal relationship skills