Sales Administrator - Call Centre at MWEB

Description
Main Purpose of the Job:

• The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support.

Job Output:

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables.
•  Assist in the distribution, correlation and management of applications, emails and tickets in relation to the Sales Management process
•  Manage administrative processes with regards to hardware distribution to Mweb clients
•  Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
•  Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs).
•  Produce reports and feedback to the Call Centre and management team
•  Analyse and feedback on Sales Admin statistics. Assist with customer escalations and resolutions.

Skills and Competencies:

•  Good time management skills
•  Sales orientation
•  Team Player
•  Meticulous attention to detail
•  Pro-activity and initiative
•  Judgment/Problem Solving skills
•  Excellent customer service orientation
•  Good Communication and interpersonal skills
•  Able to meet deadlines
•  Excellent telephonic etiquette

Requirements
Qualifications

•  Fluent in English. 
•  Matric

Experience:

•  Minimum 2 -years administration in a call centre environment and/or call centre experience essential
•  Working knowledge of sales back end processes a must
•  Knowledge of the ISP industry and products advantageous
•  Knowledge of MS Office
•  Database and capturing experience preferred
•  Customer service experience