Sales Administrator at Helderberg Personnel

Requirements

• Grade 12 – essential
• Diploma or Certificate in Business Administration / Sales / Office Management (advantageous)
• 2–5 years’ experience in internal sales or office administration
• Experience in construction, mining, or aggregates industry (preferred)
• Computer literate (MS Office - Excel, Word, Outlook)
• Strong communication skills (verbal and written)
• Excellent organizational skills
• Attention to detail and accuracy
• Ability to work under pressure in a fast-paced environment
• Customer service oriented
• Good numerical and reconciliation skills
• Problem-solving ability
• Team player with a proactive attitude
• Willing to work overtime during peak period

Duties will include, but not limited to:

Internal Sales Support

• Process customer orders (telephonic, email, walk-in clients)
• Prepare and issue quotations
• Confirm pricing, stock availability, and delivery schedules
• Capture orders on internal systems (ERP/accounting system)
• Generate invoices, delivery notes, and statements
• Follow up on outstanding quotations and back orders
• Liaise with dispatch and production teams to coordinate deliveries
• Handle customer queries and resolve complaints professionally

Customer Relationship Management

• Maintain customer database and update records
• Build and maintain strong relationships with contractors, transporters, and construction clients
• Assist with credit applications and account documentation
• Monitor customer account limits and communicate with finance when required

Logistics Coordination

• Schedule deliveries with transport providers
• Ensure correct documentation accompanies loads
• Communicate loading schedules to weighbridge and yard staff
• Monitor turnaround times and report delays

Office Administration

• General office management and filing
• Manage incoming calls and correspondence
• Maintain sales records and reporting spreadsheets
• Assist with monthly sales reports and production summaries
• Order office supplies and maintain inventory
• Support compliance documentation where required

Financial & Reporting Duties

• Assist with debtors follow-ups
• Reconcile delivery notes and invoices
• Prepare daily/weekly sales reports
• Support month-end administrative processes