Jobs at Helderberg Personnel

Key Responsibilities Include but Are Not Limited To:

Housekeeping Duties

• Service and prepare guest rooms to luxury hospitality standards
• Ensure bathrooms, linen and amenities are impeccably maintained
• Conduct room checks to uphold quality and presentation standards
• Maintain cleanliness of public and dining areas
• Report maintenance concerns promptly

Breakfast Preparation & Service

• Prepare and set up breakfast service (continental and basic hot options)
• Assist with simple hot breakfast preparation
• Serve guests in a friendly and professional manner
• Maintain a clean, organised and well-stocked breakfast area
• Clear tables and uphold hygiene standards throughout service

Criteria

• Minimum 2–3 years’ experience in an upmarket guest lodge, boutique hotel or guest house
• Proven housekeeping experience to high hospitality standards
• Experience preparing and serving breakfast in a guest house environment
• Well-presented, professional and guest-focused
• Strong attention to detail
• Ability to work independently and as part of a small team
• Good communication skills
• Must reside in or near Stellenbosch with reliable transport to accommodate early shifts

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Job Description Essentials:

• Manage and answer the main incoming telephone line, directing calls appropriately
• Professionally receive and assist walk-in clients and visitors
• Ensure all queries are handled promptly and efficiently
• Accurately take and relay messages

Requirements and Competencies:

• Professional appearance
• Excellent communication skills in both Afrikaans and English
• Strong interpersonal skills
• Computer literacy (MS Word and MS Excel)
• Only candidates residing in the Northern Suburbs will be considered
• Reliable attendance record
• Own transport (Preferred)

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Requirements:

• A matric certificate or equivalent
• Minimum of 2 years experience in Short-Term insurance administration
• Knowledge of FAIS and FICA regulations and other compliance requirements
• Proficiency in Microsoft Office and other software tools
• Excellent communication, organizational, and problem-solving skills
• Attention to detail and accuracy

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Key Responsibilities Include But Are Not Limited To:

• Take full responsibility for the Larder Section, ensuring consistent execution and presentation
• Prepare and present cold starters, salads, terrines, cured elements and plated components to fine-dining standards
• Maintain exceptional attention to detail, portion control and visual presentation
• Work closely with the Head Chef and Senior Chefs to execute seasonal and menu-driven dishes Ensure mise en place is prepared timeously and to required standards
• Maintain strict health, safety and hygiene standards at all times
• Monitor stock levels, ensure correct storage, rotation and minimal wastage
• Maintain a clean, organised and efficient workstation
• Assist in mentoring junior kitchen staff where required
• Perform effectively under pressure in a high-performance, service-driven environment
• Adhere strictly to all estate policies, procedures and operational standards

Criteria

• Minimum of 2 to 5 years proven experience as a Chef de Partie in a fine-dining restaurant or wine estate environment
• Strong experience specifically within the Larder Section
• Formal culinary qualification essential
• Sound understanding of modern plating techniques and flavour combinations
• Experience working within a professional brigade system
• Strong organisational skills and disciplined approach to kitchen structure
• Ability to work cleanly, methodically and efficiently during service
• High level of professionalism, reliability and accountability
• Passion for refined cuisine and high hospitality standards
• Well-presented with strong communication skills

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Key Responsibilities Include but Are Not Limited To

• Deliver a warm, professional and personalised arrival and departure experience for all guests
• Manage front office duties including guest check-ins and check-outs, handling enquiries and providing information on lodge services, restaurants and local activities
• Host and engage with guests across accommodation, dining, leisure and conference areas to enhance the overall guest experience
• Administer reservations across the various business units, ensuring accuracy and clear guest communication
• Ensure accurate guest billing, account handling and payment processing in a discreet and professional manner
• Assist with general office administration including filing, email correspondence and telephone duties
• Maintain petty cash and float administration
• Report maintenance, cleanliness or breakage issues to the relevant departments and follow up where necessary
• Assist with room checks and liaise with housekeeping to ensure accommodation standards are maintained
• Support food and beverage service when required, including setting up buffets, honesty bar, braais, platters, light meals and picnics
• Assist with basic stock control and inventory monitoring
• Support the Front Office team by acting as Duty support when required
• Assist with basic social media content and guest-facing communication where appropriate
• Upsell lodge services and merchandise in a natural, guest-focused manner

Criteria

• Previous experience in a front office, receptionist or guest-facing role within the hospitality industry
• Strong communication skills in English (spoken and written)
• A genuine passion for hospitality and guest service
• Friendly, professional and well-presented with a natural hosting personality
• Organised, reliable and able to manage multiple tasks in a fast-paced environment
• Good attention to detail with the ability to follow procedures
• A team player who is flexible and willing to assist across departments when needed
• Able to remain calm and professional under pressure and go the extra mile for guests

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Education Required

• Diploma in Management Accounting or equivalent
• Training in supply chain processes and cost structures
• Advanced Excel proficiency (lookups, data mapping, reporting tools)

Experience Required 

• Minimum 3 years’ experience in the export industry/or a high-volume creditors environment
• Previous QX system experience advantageous
• Advanced Excel skills (essential)
• Strong financial acumen, including ability to reconcile accounts and analyse variances

Key Performance Area
Financial Control:

• Ensure correct allocation of all costs to the appropriate cost codes and cost centres.
• Monitor and compare estimated vs actual costs, ensuring variances are justified and supported by incident logs where applicable
• 100% accuracy in cost allocation and coding.
• Minimal variance between estimated and actual costs, with all exceptions documented.

Consumable Management:

• Manage consumable stock control processes to minimise waste, shrinkage, and financial loss.
• Review and process creditor invoices for consumables with detailed line-item accountability.
• Execute accurate and timely year-end reconciliation processes in line with SOP requirements.
• Identify and resolve un-recovered costs and implement corrective actions.
• Facilitate all credit applications
• Effective stock control with measurable reduction in losses/waste

Creditors Management:

• Manage end-to-end creditors function across high-volume and complex supplier base.
• Validate supplier rates against agreed service level agreements before processing.
• Ensure accurate and timely capturing of invoices, including correct VAT treatment.
• Generate and review cost capture reports and prepare remittance documentation.
• Prepare and execute weekly payment runs
• Ensure monthly payment runs are completed by the 25th of each month.
• Perform detailed month-end reconciliations for all creditor accounts prior to payment release.
• Manage and resolve creditor queries and disputes efficiently and professionally.
• High accuracy in invoice processing (rates vs agreements).
• All reconciliations completed accurately before payments.
• Queries resolved within agreed turnaround times.
• Positive supplier relationship feedback and reduced dispute volumes

System & Process Optimisation:

• Identify opportunities to automate manual processes within the creditors function.
• Drive efficiency through optimal use of EDI integrations and mappings.
• Develop and maintain Excel-based tools (including advanced formulas such as VLOOKUP/XLOOKUP, pivot tables).
• Continuously improve workflows to increase processing speed and reduce errors.
• Increased automation of repetitive tasks.
• Improved turnaround times for invoice processing and payments.
• Reduction in manual errors and rework.
• Efficient and scalable processes supporting business growth.

Leadership & Team Management:

• Lead, mentor, and develop a team of creditors clerks.
• Ensure adherence to internal controls, SOP's, and deadlines.
• Conduct regular performance check-ins and provide feedback.
• Foster a culture of accountability, accuracy, and continuous improvement.
• High-performing, self-sufficient team.
• Low error rates and strong adherence to processes.
• Improved team engagement and retention.

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Apply for this position if you have

• Excellent communication skills
• Minimum 2 years experience as a Travel Consultant
• Ability work within a fast paced environment
• B2B / B2C Sales experience

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Key Responsibilities Include But Are Not Limited To

• Leading the kitchen team with calm, consistent, hands-on leadership
• Ensuring strict adherence to recipes, prep methods, portion control and Italian cooking techniques
• Maintaining disciplined mise en place, storage, labelling and stock rotation
• Monitoring heat control, timing and technique to prevent waste, burning or poor execution
• Tasting food daily and correcting quality issues immediately
• Training and retraining staff to ensure standards are followed automatically
• Preventing shortcuts and poor prep practices through proactive supervision
• Overseeing kitchen cleanliness, organisation and operational efficiency
• Managing stock control, ordering, waste reduction and prep planning
• Maintaining a visible, professional presence in an open-kitchen environment
• Overseeing front-of-house flow, pacing and communication to support smooth service
• Stepping in early to address service or communication breakdowns between kitchen and FOH
• Leading by example with punctuality, professionalism and attention to detail
• Providing feedback and operational input to the owners to support continuous improvement

Criteria

• Proven experience in a kitchen leadership or kitchen management role
• Strong background in Italian or Italian-style cuisine, with pizza and pasta experience a distinct advantage
• Disciplined approach to systems, standards and consistency
• Confident and fair leader able to correct staff and hold standards without aggression
• Experience managing kitchen teams, prep schedules, stock control and service delivery
• Comfortable working in an open-kitchen environment and representing the brand daily
• Solid understanding of health, safety and hygiene standards
• Organised, observant and detail-focused
• Able to remain calm, focused and effective under pressure
• Formal culinary training is advantageous

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Key Responsibilities Include but Are Not Limited To

Debtors Management

• Set up and maintain customer accounts and contact details
• Allocate payments and monitor age analysis
• Enforce credit policies and follow up on overdue accounts
• Communicate professionally with clients regarding outstanding amounts

Cash and Banking

• Reconcile daily cash-ups from stores and drivers
• Process receipts, payouts, and banking
• Ensure correct cash handling and security procedures

Credit Control

• Administer credit applications and approvals
• Conduct reference and credit checks
• Review and update customer credit limits

Reporting and Record Keeping

• Maintain accurate filing and documentation
• Prepare weekly age analysis reports
• Assist with reconciliations, stock takes, and cost-saving initiatives
• Handle queries promptly and professionally

General Duties & Personal Excellence

• Perform ad-hoc administrative duties
• Demonstrate flexibility and strong independent work ethic

Criteria

• Matric
• Tertiary qualification in Finance, Accounting, or Business Administration advantageous
• At least 4 years' of experience in debtors’ control or finance administration
• Solid understanding of credit policies and cash management
• Strong numerical, analytical, and reconciliation skills
• Proficiency in Microsoft Office and relevant accounting software
• Excellent organisational and time-management skills
• High attention to detail and accuracy
• Ability to work independently and within a team

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Requirements

• Grade 12 – essential
• Diploma or Certificate in Business Administration / Sales / Office Management (advantageous)
• 2–5 years’ experience in internal sales or office administration
• Experience in construction, mining, or aggregates industry (preferred)
• Computer literate (MS Office - Excel, Word, Outlook)
• Strong communication skills (verbal and written)
• Excellent organizational skills
• Attention to detail and accuracy
• Ability to work under pressure in a fast-paced environment
• Customer service oriented
• Good numerical and reconciliation skills
• Problem-solving ability
• Team player with a proactive attitude
• Willing to work overtime during peak period

Duties will include, but not limited to:

Internal Sales Support

• Process customer orders (telephonic, email, walk-in clients)
• Prepare and issue quotations
• Confirm pricing, stock availability, and delivery schedules
• Capture orders on internal systems (ERP/accounting system)
• Generate invoices, delivery notes, and statements
• Follow up on outstanding quotations and back orders
• Liaise with dispatch and production teams to coordinate deliveries
• Handle customer queries and resolve complaints professionally

Customer Relationship Management

• Maintain customer database and update records
• Build and maintain strong relationships with contractors, transporters, and construction clients
• Assist with credit applications and account documentation
• Monitor customer account limits and communicate with finance when required

Logistics Coordination

• Schedule deliveries with transport providers
• Ensure correct documentation accompanies loads
• Communicate loading schedules to weighbridge and yard staff
• Monitor turnaround times and report delays

Office Administration

• General office management and filing
• Manage incoming calls and correspondence
• Maintain sales records and reporting spreadsheets
• Assist with monthly sales reports and production summaries
• Order office supplies and maintain inventory
• Support compliance documentation where required

Financial & Reporting Duties

• Assist with debtors follow-ups
• Reconcile delivery notes and invoices
• Prepare daily/weekly sales reports
• Support month-end administrative processes