Sales Affiliates Agent : KD at MiWay Insurance Limited

What will you do?

• Under direct supervision you will be responsible in managing relationships with Miway’s affiliate partners and converting affiliate‑generated leads into sales.  
• The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance.
• As an Affiliate Agents you will be handling multi‑channel communication, support policy queries, and contribute to sales and service excellence. May provide customers with essential and information regarding products and services.
• Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data. 

What will make you successful in this role?

Minimum Requirements 

Qualification Required 

• Matric / Grade 12 / Standard 10 / NQF 4 
• RE5 Certificate (as per DOFA date) 
• Fully FAIS Accredited (as per DOFA date)

Minimum Experience 

• Minimum 1-3 years sales experience in a Call Centre Environment. 
• Short-Term insurance experience would be advantageous. 

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation