New Positions at MiWay Insurance Limited

\What will you do?

• The field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair.
• This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle).
• The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members. 

What will make you successful in this role?

Minimum Qualification Required  

• Grade 12 / SAQA Accredited Equivalent (Essential)  
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)  
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)  

Minimum Experience  

• 2 - 4 years’ work experience in the following (Advantageous):  

Workshop / Motor Industry experience  

• Front line / client relationship experience in a panel beating environment.  
• Practical panel beating, spray painting, mechanical and electrical experience.  
• Assessing experience at a short-term insurer  
• Estimating in a panel beating environment

Key Responsibilities

• Operations Management  
• Carry out operational tasks by following established processes.   
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.  
• Accurate quantification, identification and validation of vehicles.

Customer Service  

• Provide a quality service to customers   
• Dealing with complex queries and investigating and resolving customer problems.  
• Consistently provide service in accordance with the pre-agreed service and functional standards.  

Client & Customer Management (External)  

• Help manage clients by carrying out standard activities and providing support to others.  
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).  
• Effectively build, maintain and manage relationships with service providers and customers.  

Continuous Improvement  

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.  
• Conduct workload activities in most efficient and cost-effective manner.  

Personal Capability Building  

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.  
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.  
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.  

Competencies Required

• Strong knowledge of vehicle repairs and insurance industry standards.  
• Excellent communication and negotiation skills.  
• Ability to work in a fast-paced environment and meet deadlines.  
• Strong analytical and problem-solving skills.  

Knowledge and Skills

• Automotive Damage Claims
• Claims Management
• Claims Reporting
• Claims approvals and rejections
• Claims settlements

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What will you do?

• Miway is looking for a F2F Commercial Insurance Sales Hunters (B2B) 
• We are looking for a self-motivated, target-driven sales hunter who thrives on closing deals and building your own pipeline?
• If you live for the chase and back yourself to win, this role is for you.
• We’re looking for Commercial Insurance Sales Hunters (B2B) to join a high-performing Tied Agent sales team. This is not a lead-fed role — you will hunt, source, and convert your own new business through cold calling, networking, and engaging decision-makers.
• In this face-to-face, client-focused role, you’ll build strong relationships with business and corporate clients, offering tailored short-term insurance solutions across commercial, fleet, and corporate portfolios.

What’s on offer:

• Permanent role
• Hybrid setup, based in KwaZulu-Natal
• Competitive basic salary (no retainer)
• Lucrative commission
• Training and tools of the trade provided

If you’re confident in your ability to hunt, close, and build long-term value, we want to hear from you 

Minimum Qualification Required

• NQF4/Matric/Standard 10
• FAIS credits/Full Insurance Qualifications (depending on Dofa)
• Financial Services Board Regulatory Exams (RE5) completed
• Must have your own reliable transport\Valid code B driver’s license

Minimum Experience

• Minimum 2 years’ experience in the commercial insurance industry
• Minimum 2 years’ experience in face-to-face business
• Ability to source, and convert our own new business leads

Deliverables include, but will not be limited to

• To deliver on business strategies and key deliverables
• To actively source and grow your portfolio of clients
• To provide world class service to your portfolio of clients, thereby ensuring a low lapse rate
• To screen new business and ensure that your portfolio does not pose a threat to Miway’s risk pool

Competencies Required

• Must be highly proficient in dealing with customers and staff at all levels
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined and ability to work under pressure
• Self-motivated and desire to excel
• Analytical and organised
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and attention to detail
• Professional and organised
• Excellent Excel and PowerPoint skill

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What will you do?

• Under direct supervision you will be responsible in managing relationships with Miway’s affiliate partners and converting affiliate‑generated leads into sales.  
• The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance.
• As an Affiliate Agents you will be handling multi‑channel communication, support policy queries, and contribute to sales and service excellence. May provide customers with essential and information regarding products and services.
• Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data. 

What will make you successful in this role?

Minimum Requirements 

Qualification Required 

• Matric / Grade 12 / Standard 10 / NQF 4 
• RE5 Certificate (as per DOFA date) 
• Fully FAIS Accredited (as per DOFA date)

Minimum Experience 

• Minimum 1-3 years sales experience in a Call Centre Environment. 
• Short-Term insurance experience would be advantageous. 

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation