Sales Agent at MiWay Insurance Limited

What will you do?

• Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required.  May provide customers with essential and  information regarding products and services.
• Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification Required

• Regulatory Exam (RE 5)
• Commercial FAIS credits
• Matric / NQF 4

Minimum Experience

• Minimum 3 years Business / Commercial Insurance background 
• 3 years Inbound/Outbound call centre experience. 
• Multimark III proficient  

Deliverables include, but will not be limited to

• Consistently writing R125 0000 GWP plus a month 
• Consistently achieving a Lead – Quote conversion rate above 65%
• Consistently achieving a Quote - Sale conversion rate above 35%
• Achieve minimum quality score of 90%
• Data accuracy score of 90% 

Competencies Required

• Self-managed
• Good performance track record
• Well spoken
• Active listening skills
• Self-motivated
• Good Time and Attendance record
• Quality orientated with great track record
• Must be highly proficient in dealing with clients at all levels
• Professional
• Ability to multi-task and cope under pressure
• Team player
• Problem analysis and problem solving