Sales Call Centre Agent at MWEB

Main Purpose of the Job: 

The PSM division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. 

Job Output

•  Achieve sales targets and objectives through Inbound and Outbound sales initiatives
•  Acquire new customers through making Outbound calls, handling Inbound calls and converting it to sales
•  Up-selling existing customers to a variety of Broadband solutions and/or a combination of various products and services offered by MWEB
•  Providing exceptional service and product knowledge on a variety of MWEB Connect products
•  Ensure efficiency with regards to telephony productivity
•  Ensure that quality assurance is maintained
•  Ensure all relevant documentation is compiled and completed accurately
•  Ensure that resolution of customer queries are dealt with in relation to the sales process
•  Keep abreast with the latest technology and packages on offer via. Training.

Skills and Competencies: 

•  Ability to manage daily, weekly, monthly and yearly targets non-negotiable
•  Good telephone etiquette
•  Good time management skills
•  Sales orientation
•  Team Player
•  Attention to detail

Requirements
Qualifications: 

• Fluent in English
• Matric

Experience

• Ability to manage daily, weekly, monthly and yearly targets non-negotiable
• Good telephone etiquette
• Good time management skills
• Sales orientation
• Team Player
• Attention to detail
• Knowledge of the ISP industry and products advantageous
• Database and capturing experience preferred
• Customer service experience required
• Experience managing, prioritizing, and categorizing a high volume of work