Sales Coach at Webafrica

Description

Intro

Are you an eager-beaver sales guru? Is finding the best solutions and pristine customer service a passion of yours? Does your team look up to you as the go-to person for tips on how to be the very best in sales? Does the song “Simply the best” resonate with you? Is Tina Turner singing the song in your head right this second?

Then this role is for you.

The perfect fit for this role would be ready for a challenge and be like Buzz Lightyear and go to affinity and beyond for the job! The person will need to ensure our Webafrica sales army is always equipped with the necessary skills and tools to provide the best possible solutions and service to our customers.

Purpose of the role:

Our sales team is the frontline of our company culture and the first time a customer experiences Webafrica. The person in this role will need to ensure that all our sales agents are fully trained up on all products, sales processes and that they know the ins and outs of each infrastructure provider’s billing processes. In addition, you’d need to assist sales managers by helping improve our teams performance by listening to calls, improving our team’s pitch and quality along with making sure that we deliver the best live chat experience out there. As the Sales Trainer, the successful candidate would be the owner of the sales training component in its entirety.

Think you’re up for the challenge?

Requirements

Minimum Requirements:

• At least 3 years sales experience
• Experience as a Sales Trainer
• Proven coaching experience
• Strong Excel skills (intermediate to advanced)
• Strong reporting skills (Excel and PowerPoint)

Key Competencies

• Self-motivated and self-disciplined

• Passionate and committed

• Innovative and proactive

• Diligent and consistent

• Keen eye for detail

• Ability to work solo or in a team on projects

• Ability and willingness to learn and adapt continuously

• Humility and modesty

• Self-managing

Duties:

• Proactive stance on assisting sales agents who need improvement

• To oversee and make sure that quality & accuracy of work is there

• Improvement on sales pitches and skills

• Listen to calls to determine call QA as well as Live Chat QA

  • Identify where an agent’s pitch or quality needs improvement

    • Develop and monitor plans to achieve

• New joiner sales training

  • To ensure that new joiners are familiar with systems, processes, pitches, etc.

  • Ongoing coaching to ensure new joiners achieve their monthly goals

• Assist with Call QA KPI line items

  • Prepare Call QA KPI results for managers

• Assist in revising and creating online training material and assessments

• Assist managers with day-to-day tasks if needs be

• Assist with interview assessments

Benefits

Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

1. We provide you with the most important meal of the day - and a little more

Staff breakfast– cereal / toast; as much coffee as you want

2. We look after your wellbeing and encourage a healthy lifestyle

We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary

4. We think of your future too

Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter

THE CHERRY ON TOP!!!

* Webafrica rewards performance!

Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.

Even bigger Annual individual awards for the Webafricans that outshine the rest

* Team buildings are a big deal as well as other cultural activities which happen regularly