Job Opportunities at NTT Ltd.

Your day at NTT DATA

• The Executive Assistant is a seasoned role and has the primary responsibility to provide administrative support to Chief Executives and Senior Executive Vice Presidents within the organization.
• This role requires in-depth knowledge of company operations, policies, and procedures and handles details of a highly confidential and critical nature.
• This role collects and prepares information for the Executive to use in discussions/meetings with other Executives / Senior Leadership within the organization and may at times also be required to make high-level contacts of a sensitive nature inside and outside of the organization.
• The Executive Assistant works on problems of diverse scope where analysis of data requires evaluation of identifiable factors and typically works to resolve and assess a wide range of issues in creative ways.

Key responsibilities:

• Schedules and manages the Executive level appointments, meetings, and travel arrangements.
• Coordinates and prioritizes Executive’s daily schedule, ensuring they are well-prepared for each engagement.
• Serves as a gatekeeper for phone calls and visitors, screening and directing them as needed.
• Prepares and edits documents, reports, and presentations on behalf of Executive.
• Maintains organized and easily accessible digital and physical files.
• Creates detailed itineraries and ensures all travel logistics are smooth.
• May be required to take meeting minutes and follow up on action items.
• Tracks and manages expenses, including preparing and submitting expense reports on behalf of the Executive.
• Assists in managing special projects, conducting research, and providing administrative support for various initiatives.
• Interfaces with internal and external stakeholders, including clients, employees, and other executives on behalf of the Executive.
• Maintains strict confidentiality regarding sensitive information and conversations.
• Organizes and coordinates events, conferences, or team-building activities as needed.
• May provide personal assistance, such as managing personal appointments or handling personal errands, as requested by the Executive.
• Performs any other related tasks as required.

To thrive in this role, you need to have:

• Excellent written and verbal communication skills are crucial for conveying information, managing correspondence, and liaising with internal and external stakeholders.
• Excellent interpersonal skills with a demonstrated proactive approach to work and a good understanding of the strategic objectives of the global business.
• Ability to efficiently manage own time and that of the executive's time to ensure all commitments are met and deadlines are upheld is critical.
• Strong organizational skills are a must for managing the executive's schedule, coordinating meetings, and handling logistics.
• Ability to display the required level of confidentiality, discretion and professionalism when dealing with sensitive information.
• Ability to handle unexpected issues and finding creative solutions.
• Ability to prioritize and coordinate initiatives, events or activities.
• High attention to detail is important, especially when dealing with scheduling, document preparation, and record-keeping.
• Strong project management skills are important to manage any special initiatives or handle complex tasks effectively.

Academic qualifications and certifications:

• A bachelor's degree is preferred, such as a degree in business, management, or a related field can be particularly advantageous or related equivalent level of experience.

Required experience:

• Seasoned demonstrated experience gained within a similar role, preferably within a global organization.
• Seasoned experience supporting Executive level leadership within a global organization.
• Seasoned experience dealing with highly sensitive and confidential information.

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The Networking Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. 

• The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
• The Networking Engineer (L2) may also contribute to / support on project work as and when required.

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Coaches Service desk and L1 teams for technical and behavioural skills.
• Establishes monitoring for client infrastructure.
• Identifies problems and errors before they impact a client’s service.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Additional skills proficiency such as (but not limited to) -

• Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGrP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for dIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCrT, Logic Monitor

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNA/CCNP certification.
• 3 -8 years worked experience as a Network Engineer.
• Wireless Networking knowledge and experience
• Your own reliable vehicle is essential for this role.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required experience:

• Moderate level of relevant managed services experience.
• Moderate level knowledge in ticketing tools preferably Service Now.

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Your day at NTT DATA

• As a Senior Cloud Technology Sales Specialist at NTT DATA, you will play a key role in driving our cloud technology solutions and significantly impacting our clients' digital transformation journeys. Your primary focus will be to pursue and secure qualified leads, working closely with our Client Management team and other internal partners to present tailored solutions that address client needs. As a Sales Specialist, you are also responsible for generating your own pipeline and opportunities within your assigned client base.
• You will engage directly with clients at various levels, leveraging your cloud technology expertise to create and deliver compelling value propositions. Your role involves a mix of proactive selling and supporting the sales process, collaborating with pre-sales architects to design the best solutions for our clients. Building and nurturing strong stakeholder relationships, both with new and existing clients, will be crucial as you explore new business opportunities and territories.
• A significant portion of your time will be spent developing an in-depth understanding of client business goals and articulating solutions that meet their specific requirements. You'll prepare and conduct client workshops, deliver engaging presentations, and build professional relationships within assigned accounts. Your goal will be to secure deals that align with our sales strategies and meet assigned quotas and targets.
• You'll stay informed about the competitive landscape and market trends, using this knowledge to enhance our solutions and maintain a competitive edge. Collaborating with relevant technology vendors, you'll ensure a deep understanding of their offerings and how they integrate with our own solutions. Your role also involves identifying new sales opportunities within accounts and driving them to closure with the support of our sales teams.
• Applying sales methodologies and tools, such as opportunity and account plans, will help you drive the sales process effectively. By developing and executing your own sales strategy, you'll contribute to the wider territory sales plan and work towards achieving your sales targets. Your advanced business acumen and negotiation abilities will be key in crafting solutions beneficial to both customers and NTT DATA.

To thrive in this role, you need to have:

• Extensive sales experience in a technology or services environment.
• Proven success in achieving and exceeding sales and financial targets.
• In-depth knowledge of the cloud technology domain and a strong client-centric approach.
• Advanced proficiency in delivering engaging sales presentations and team selling approaches.
• Awareness of the competitive landscape and the ability to apply successful sales strategies.
• Strong negotiation skills and the ability to craft solutions beneficial to all stakeholders.
• Excellent business acumen and the ability to maintain accurate sales forecasts and close plans.
• Experience in developing meaningful customer relationships up to senior leadership levels.
• Flexibility to adapt to new missions or urgent deadlines quickly.
• Bachelor's degree or equivalent in information technology/systems, sales, or a related field.
• Industry/Vendor sales certifications required.