Fresh Vacancies at Melomed Private Hospitals

Description

• Provide administrative support to the nursing management team, including data capturing, handling correspondence, filing, answering calls, and diary/email management
• Schedule and prepare for meetings, including minute-taking and organising logistics
• Compile information and generate reports as required
• Liaise with internal and external stakeholders
• Assist in managing time and attendance
• Perform other duties as needed and ensure adherence to company policy and procedures

Requirements

• Grade 12
• Proof of completion of N6 Qualification in Management Assistant
• Computer literacy essential
• Excellent communication skills
• Friendly disposition and sound interpersonal skills with the ability to handle conflict situations
• Ability to work in a team
• Attention to detail
• Prioritisation and multitasking skills
• Methodical
• Flexible, well organized and ability to cope under pressure

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Description

• Manage and respond to patient enquiries.
• Monitor social media channels, respond to basic enquiries, and report on trends.
• Assist in the development and execution of marketing campaigns, including the creation and distribution of collateral and coordination of event logistics.
• Organise and distribute marketing materials, ensuring alignment with brand guidelines.
• Monitor the website for content updates and maintenance issues and respond to enquiries.
• Ensure that all client service interactions meet quality standards and reflect positively on the brand.
• Manage the marketing mailbox and track the volume and type of enquiries received.
• Support on-site marketing activities at hospitals, including events and campaigns.
• Assist in maintaining marketing reports, files, and databases.
• Provide general administrative support to the marketing team as needed.

Requirements

• Grade 12
• Proof of completion of N6 Qualification in Marketing Management
• Familiarity with social media platforms (Facebook, Instagram, TikTok)
• Computer literacy is essential
• Strong verbal and written communication skills
• Excellent organisational skills and attention to detail

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Description

• Manage and respond to patient enquiries.
• Monitor social media channels, respond to basic enquiries, and report on trends.
• Assist in the development and execution of marketing campaigns, including the creation and distribution of collateral and coordination of event logistics.
• Organise and distribute marketing materials, ensuring alignment with brand guidelines.
• Monitor the website for content updates and maintenance issues and respond to enquiries.
• Ensure that all client service interactions meet quality standards and reflect positively on the brand.
• Manage the marketing mailbox and track the volume and type of enquiries received.
• Support on-site marketing activities at hospitals, including events and campaigns.
• Assist in maintaining marketing reports, files, and databases.
• Provide general administrative support to the marketing team as needed.

Requirements

• Grade 12
• Proof of completion of N6 Qualification in Marketing Management
• Familiarity with social media platforms (Facebook, Instagram, TikTok)
• Computer literacy is essential
• Strong verbal and written communication skills
• Excellent organisational skills and attention to detail

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Description

• Assist with the processing of income, expense, asset & liability journals as required for the accounting records to reflect accurately.
• Reconcile Balance Sheet accounts on a monthly basis.
• Reconcile the Debtors control.
• Reconcile petty cash.
• Prepare and post standard journals.
• Check the bank reconciliations.
• Ensure that the trial balance allocations are correct.
• Assist with preparing statutory returns and ensure VAT receipts are filed accurately, addressing any discrepancies promptly.
• Perform general office duties including filing.
• Provide support with other tasks as needed and ensure adherence to company policy and procedures.

Requirements

• Grade 12
• Proof of completion of N6 Qualification in Financial Management obtained through a recognised TVET College
• Computer literacy is essential
• Strong verbal and written communication skills
• Excellent organisational skills and attention to detail
• Numerate, accurate, methodical, customer centric
• Flexible, well organized and ability to cope under pressure

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Description

• Provide general administrative and operational support to the Human Resources Department.
• Assist with recruitment, selection and onboarding processes.
• Maintain accurate HR records, documentation and filing systems.
• Assist with employee relations and payroll administration as required.
• Support HR projects, initiatives and general departmental activities.
• Ensure confidentiality and accurate handling of employee information.
• Perform ad hoc HR administrative duties as required.

Requirements

• Grade 12
• Proof of completion of an N6 Qualification in Human Resources Management obtained through a recognised TVET College
• Basic knowledge and understanding of HR principles and practices
• Good computer skills and willingness to learn HR-related systems
• Good communication and interpersonal skills
• Organisational and administrative skills
• Attention to detail and accuracy
• Ability to work effectively within a team
• Ability to prioritise tasks and meet deadlines
• Ability to maintain confidentiality and handle sensitive information
• Reliable and eager to learn and develop skills within the HR field

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Description

• Provide general administrative and operational support to the Human Resources Department.
• Assist with recruitment, selection and onboarding processes.
• Maintain accurate HR records, documentation and filing systems.
• Assist with employee relations and payroll administration as required.
• Support HR projects, initiatives and general departmental activities.
• Ensure confidentiality and accurate handling of employee information.
• Perform ad hoc HR administrative duties as required.

Requirements

• Grade 12
• Proof of completion of an N6 Qualification in Human Resources Management obtained through a recognised TVET College
• Basic knowledge and understanding of HR principles and practices
• Good computer skills and willingness to learn HR-related systems
• Good communication and interpersonal skills
• Organisational and administrative skills
• Attention to detail and accuracy
• Ability to work effectively within a team
• Ability to prioritise tasks and meet deadlines
• Ability to maintain confidentiality and handle sensitive information
• Reliable and eager to learn and develop skills within the HR field

go to method of application »

Description

• Provide general administrative and operational support to the Human Resources Department.
• Assist with recruitment, selection and onboarding processes.
• Maintain accurate HR records, documentation and filing systems.
• Assist with employee relations and payroll administration as required.
• Support HR projects, initiatives and general departmental activities.
• Ensure confidentiality and accurate handling of employee information.
• Perform ad hoc HR administrative duties as required.

Requirements

• Grade 12
• Proof of completion of an N6 Qualification in Human Resources Management obtained through a recognised TVET College
• Basic knowledge and understanding of HR principles and practices
• Good computer skills and willingness to learn HR-related systems
• Good communication and interpersonal skills
• Organisational and administrative skills
• Attention to detail and accuracy
• Ability to work effectively within a team
• Ability to prioritise tasks and meet deadlines
• Ability to maintain confidentiality and handle sensitive information
• Reliable and eager to learn and develop skills within the HR field

go to method of application »

Description

• Provide administrative support to the nursing management team, including data capturing, handling correspondence, filing, answering calls, and diary/email management
• Schedule and prepare for meetings, including minute-taking and organising logistics
• Compile information and generate reports as required
• Liaise with internal and external stakeholders
• Assist in managing time and attendance
• Perform other duties as needed and ensure adherence to company policy and procedures

Requirements

• Grade 12
• Proof of completion of N6 Qualification in Management Assistant
• Computer literacy essential
• Excellent communication skills
• Friendly disposition and sound interpersonal skills with the ability to handle conflict situations
• Ability to work in a team
• Attention to detail
• Prioritisation and multitasking skills
• Methodical
• Flexible, well organized and ability to cope under pressure

go to method of application »

Description

• Develop and execute Hospital Marketing plans aligned to company specific strategic objectives.
• Support digital marketing, branding and communication initiatives.
• Develop marketing campaigns to promote hospital services and centres of excellence.
• Conduct market research and local healthcare trends to support business case development.
• Identify opportunities for expansion of new specialist disciplines within the hospital and growth in general practitioner referrals.
• Identify opportunities to further promote and improve the Melomed brand through new and innovative hospital initiatives and activations.
• Align specialist engagement with GP referral growth.
• Align marketing strategies that support growth in patient volumes, improved brand awareness and increased community engagement.
• Develop and execute a structured doctor engagement strategy in conjunction with the Hospital Manager and company specific strategic objectives.
• Build and maintain effective relationships with specialists, surgeons, physicians and referring general practitioners.
• Conduct regular practice visits to strengthen referral relationships.
• Serve as a liaison between the hospital and medical practitioners and referring specialists/ GPs.
• Coordinate specialist onboarding and practice establishment processes.
• Support recruitment and retention initiatives for high-value specialists.
• Monitor doctor satisfaction levels and implement improvement initiatives.
• Facilitate regular doctor forums, engagement meetings and stakeholder events.
• Support the improvement of doctor satisfaction scores/ratings and specialist engagement.

Requirements

• Matric
• Essential: Bachelor's Degree in a related field (Marketing, Healthcare Management, Health Sciences, Finance and /or Business Management)
• Preferred: Postgraduate qualification in Healthcare Management and/ or Business Administration (MBA)

A minimum of 5 to 8 years' experience in:

• Private healthcare with prior experience within an acute hospital environment.
• Medical Practitioner networking & relationship management
• Healthcare marketing & business development
• Must have leadership qualities and be customer-centric focused
• Valid Driver’s License and own car

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Description

• Develop and implement strategies to improve debtor recovery rates and reduce outstanding accounts.
• Monitor key revenue cycle performance indicators and implement corrective actions where required.
• Identify and address gaps in revenue and debtor cycle and adequately mitigate risks across facilities. 
• Implement effective debtor management strategies to improve cash flow.
• Oversee the Group's debtors book and collection activities in conjunction with the Credit control Manager, Group Coding Supervisor and all other relevant departments and persons.
•  Monitor ageing analyses and ensure collection targets are achieved.
• Escalate complex collection matters and negotiate payment arrangements where necessary.
• Identify trends on billing inaccuracy’s and short payments and implement long term solutions.
• Manage provisions for doubtful debts and recommend write-offs in accordance with company policy.
• Ensure processes are in place and that the billings and credit control teams manage the prompt resolution of long outstanding billing disputes and account queries
• Ensure timely reconciliation of revenue and billing transactions.
•  Monitor scheme reimbursement trends and address payment delays, rejections, and underpayments.
• Analytical work under the guidance and instruction from Executives.
•  Ensure compliance with scheme rules, coding requirements, authorization protocols, and contractual agreements.
• Support negotiations and implementation of billing-related changes impacting revenue recovery.
• Prepare and present billing, collections, debtor ageing, and revenue cycle reports to senior management.
• Provide analysis of billing trends, collection rates, denied claims, and revenue performance.
• Develop dashboards and KPIs to support decision-making.

Requirements

• Matric,
• Related Bachelor’s degree  (Accounting, Finance, Business Administration, Healthcare Administration, or related field).
• Relevant healthcare revenue cycle and/or medical billing (ICD 10 coding) certification
• Professionally Qualified Nurse (advantageous)
• At least 8-10 years' experience in billing, accounts receivable, revenue cycle management, or healthcare finance.
• At least 5 years' management experience leading multi-site billing and accounts teams.
• Proven experience within a private healthcare, hospital, medical scheme, or healthcare services environment.
• Experience managing large debtor portfolios and complex reimbursement processes.
• Strong understanding of healthcare funding models and medical aid environments.
• Experience in standardising processes and driving innovation.

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Description

• Manage the oncology debtors’ book to ensure effective financial control and revenue recovery.
• Maintain the Age Analysis in line with collection targets and follow up on outstanding accounts.
• Submit, monitor, and follow up on medical aid claims within regulated timeframes.
• Investigate and resolve claim rejections, short payments, and discrepancies.
• Reconcile medical aid remittances and ensure accounts are accurately updated.
• Monitor stale claims and escalate or resolve prior to write-off approvals.
• Process refund requisitions and ensure supporting documentation is accurate and complete.
• Provide operational guidance to oncology ward clerks and billing staff to support compliance with credit control processes.
• Provide hands-on operational support during peak periods to ensure deadlines and collection targets are achieved.
• Conduct spot-checks and audits to ensure account accuracy and adherence to billing requirements.
• Prepare and maintain accurate reporting of collection activities, administrative records and reports.
• Build and maintain professional relationships with medical aids, patients, and internal stakeholders.
• Ensure strict adherence to company policies, procedures, and confidentiality requirements.

Requirements

• Grade 12
• A tertiary qualification will be advantageous
• Minimum of five years’ experience as an Oncology Administrator, with supervisory or team leadership exposure
• Proven ability to guide, develop, and motivate team members
• Sound knowledge and experience relating to debtors’ administration and credit control in the private healthcare environment
• Understanding of Prescribed Minimum Benefits (PMB) process, ICD-10, CPT codes, and hospital billing rules
• In-depth knowledge of the NHN Billings Guidelines, SAOC and ICON
• Strong interpersonal, influencing, communication and problem-solving skills
• Excellent attention to detail and accuracy
• Excellent computer skills
• Ability to work effectively within a team
• Ability to work in a pressurised environment

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Description

• Provide first-line system support to managers and employees to resolve timekeeping, scheduling and user access queries.
• Ensure accurate time and attendance records are maintained per employee.
• Maintain employee profiles and workforce data, including user account setup, updates, and deactivation.
• Troubleshoot and resolve device related queries, or log system support queries.
• Escalate complex system issues to the Kronos Specialist or UKG support centre.
• Generate and distribute reports to Line Managers for all exceptions noted (Unexcused Absences, Missed punches, Late in, Early out, etc) and follow up on outstanding exceptions.
• Conduct routine audits of time and attendance records and follow up on discrepancies with Line managers
• Generate the weekly Agency and Sessional extracts for payroll and related agency service providers for payroll processing.
• Resolve employee related & payroll related queries timeously for payroll to accurately process payment
• Training of Line Managers and users (enrolment, approval of timecards, overtime and exceptions).
• Support the effective operation of the Workforce Management system, and any related updates on the system
• Ensure strict compliance with company policies and SOPs relating to time and attendance.
• Ensure compliance with Basic Conditions of Employment Act, POPI compliance, and healthcare related industry standards.

Requirements

• Grade 12
• Experience working with the UKG Workforce Management System, including employee scheduling and basic system administration (pre-requisite)
• Prior experience in a healthcare related industry either in system administration or HR/ Payroll related field (pre-requisite)
• Sound understanding of time and attendance processes and labour legislation governing working hours and attendance
• Knowledge and background of the Sage 300 People System
• A diploma/qualification in Information Technology or Human Resources Management (advantageous)
• Excellent computer skills and proficiency in Microsoft Excel
• Good communication and interpersonal skills
• Strong attention to detail and accuracy in data capturing and processing
• Ability to work with various Line Managers and ensure effective communication
• Willingness to travel between facilities if required and have own transport

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Description

• Drive initiatives to streamline operations and enhance the efficiency of the Kronos system.
• Configure and maintain the Kronos system settings to meet the company’s requirements.
• Provide support and insights to Kronos users, ensuring optimal system utilisation.
• Drive change and lead continuous improvement projects.
• Ensure the effective operation of all integration projects, facilitating smooth data flow and alignment.
• Identify and minimize potential risks, vulnerabilities, and control gaps.
• Manage user access, security, and permissions within the Kronos system.
• Support the Kronos team, assigning tasks and projects to meet objectives and deadlines.
• Monitor the Kronos system's performance, troubleshoot issues, and apply regular updates to ensure system stability and functionality. 
• Conduct regular audits to verify data integrity and accuracy generated by the Kronos system. 
• Regularly review and update policies, procedures, and system settings to align with changes in labour regulations.
• Collaborate with the Kronos vendor or IT Department for technical issue resolution / system maintenance.
• Lead or participate in projects aimed at streamlining processes, automating tasks, or implementing new technologies/procedures.
• Ensure all users are educated and trained effectively on the Kronos system.
• Communicate updates, changes, and system enhancements to team members and relevant stakeholders.
• Develop and distribute reports according to business requirements, providing valuable insights for decision-making.
• Build strong working relationships with key stakeholders to achieve business requirements.
• Stay updated on the latest Kronos features and functionalities to leverage them effectively for process 

Requirements

• Grade 12
• Preferably have a relevant Qualification in Information Technology or Human Resources Management
• Proven experience in implementing and managing the Kronos Workforce Management system
• Strong knowledge of workforce management principles, timekeeping processes, and labour legislation
• Proficiency in system configuration, including employee scheduling, pay rules, accruals, and reporting
• Strong project management skills, including the ability to prioritise tasks, meet deadlines, and manage competing priorities
• Knowledge and background of Sage 300 People system will be advantageous
• Computer proficiency with advanced excel skills
• Excellent attention to detail and accuracy in data management and a proactive approach to system maintenance
• Excellent interpersonal and communication skills
• Ability to work well within a team
• Ability to work with minimal supervision
• Ability to travel between facilities and have own vehicle
• Ability to adapt to changing business needs and quickly learn new technologies