Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Founded in 1997, we are a privately owned internet service provider (ISP), providing broadband internet access and hosting solutions across South Africa to both home and business customers in equal measure. With over 30 000 subscribers enjoying our world-class network experience, we have consistently been independently rated as one of the leading ISPs in Sou...
Description
Intro
Requirements
Requirements
Place of work:
Remote
What you will be doing exactly
Benefits
Stipend: R3 000
Fibre Connection – if you are a customer of Webafrica at the time of application, we will cover the cost of your connectivity
Description
Overall purpose of the position
We are searching for a dedicated mentor to facilitate the transition of new interns into our Provisioning Team.
The mentor will orientate these individuals to our existing structures, encourage their participation in events, and alert them to all pertinent opportunities. In addition, the Mentor will be required to train and upskill all interns on the necessary skills needed to adjust to our working environment.
For the duration of the interns’ time at Webafrica, the Mentor will work to grow and groom the interns to be Super agents within Webafrica.
The mentor should also discern their interns’ adjustment-related difficulties and then seek to resolve these with urgency.
To be successful as a mentor, you should be acutely familiar with predictable difficulties associated with transitioning to new contexts. Ultimately, a noteworthy mentor will encourage the social integration of their mentees to ensure a well-rounded, fulfilling experience at our organization.
Requirements
Mentor Requirements
Demonstrable experience as a mentor.
Familiarity with sound mentorship practices.
Thoroughly knowledgeable about the central tenets of and structures within the Provisioning department.
Top-notch orienting and coaching skills.
Capacity to actualize all personal commitments.
Ability to perceive psychosocial, medical, and similar difficulties.
Top-notch tracking and intervention abilities.
Cordial, accommodating, and highly capable.
Mentor Responsibilities
Hosting introductory events geared at meeting your mentees.
Situating your mentees by informing them of our institute's procedural norms and initiatives.
Alerting your mentees to potential adjustment-related obstacles and issuing them with suitable resources to help negate these.
Scheduling follow-ups to gauge your mentees' progress.
Encouraging participation in mentor-mentee bonding initiatives to facilitate mentees' social orientation.
Supporting mentees during stretches of psychosocial and medical hardship.
Attending mentorship meetings to share headway, concerns, and details regarding upcoming mentorship events.
Reporting all pressing concerns to our Provisioning Manager and Head of HR for in-depth review.
Benefits
Benefits
Our benefits are second to none - the icing on the Webafrica culture cake:
1. We provide you with the most important meal of the day - and a little more
Staff breakfast– cereal / toast; as much coffee as you want
2. We look after your wellbeing and encourage a healthy lifestyle
We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary
4. We think of your future too
Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter
THE CHERRY ON TOP!!!
* Webafrica rewards performance!
Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.
Even bigger Annual individual awards for the Webafricans that outshine the rest
* Team buildings are a big deal as well as other cultural activities which happen regularly
Description
Intro
Are you an eager-beaver sales guru? Is finding the best solutions and pristine customer service a passion of yours? Does your team look up to you as the go-to person for tips on how to be the very best in sales? Does the song “Simply the best” resonate with you? Is Tina Turner singing the song in your head right this second?
Then this role is for you.
The perfect fit for this role would be ready for a challenge and be like Buzz Lightyear and go to affinity and beyond for the job! The person will need to ensure our Webafrica sales army is always equipped with the necessary skills and tools to provide the best possible solutions and service to our customers.
Purpose of the role:
Our sales team is the frontline of our company culture and the first time a customer experiences Webafrica. The person in this role will need to ensure that all our sales agents are fully trained up on all products, sales processes and that they know the ins and outs of each infrastructure provider’s billing processes. In addition, you’d need to assist sales managers by helping improve our teams performance by listening to calls, improving our team’s pitch and quality along with making sure that we deliver the best live chat experience out there. As the Sales Trainer, the successful candidate would be the owner of the sales training component in its entirety.
Think you’re up for the challenge?
Requirements
Minimum Requirements:
Key Competencies
Self-motivated and self-disciplined
Passionate and committed
Innovative and proactive
Diligent and consistent
Keen eye for detail
Ability to work solo or in a team on projects
Ability and willingness to learn and adapt continuously
Humility and modesty
Self-managing
Duties:
Proactive stance on assisting sales agents who need improvement
To oversee and make sure that quality & accuracy of work is there
Improvement on sales pitches and skills
Listen to calls to determine call QA as well as Live Chat QA
Identify where an agent’s pitch or quality needs improvement
Develop and monitor plans to achieve
New joiner sales training
To ensure that new joiners are familiar with systems, processes, pitches, etc.
Ongoing coaching to ensure new joiners achieve their monthly goals
Assist with Call QA KPI line items
Prepare Call QA KPI results for managers
Assist in revising and creating online training material and assessments
Assist managers with day-to-day tasks if needs be
Assist with interview assessments
Benefits
Benefits
Our benefits are second to none - the icing on the Webafrica culture cake:
1. We provide you with the most important meal of the day - and a little more
Staff breakfast– cereal / toast; as much coffee as you want
2. We look after your wellbeing and encourage a healthy lifestyle
We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary
4. We think of your future too
Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter
THE CHERRY ON TOP!!!
* Webafrica rewards performance!
Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.
Even bigger Annual individual awards for the Webafricans that outshine the rest
* Team buildings are a big deal as well as other cultural activities which happen regularly
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Join our happy subscribers
Gmail
Yahoomail