Job Openings at Henkel

YOUR ROLE

• Standardize and develop new test methods leveraging a wide range of analytical test methods (destructive/non-destructive testing)
• Leverage customer feedback to drive optimization in customer service and testing processes
• Track and manage test reports in the LIM system leveraging electronic laboratory notebooks (ELN)
• Provide peer review on ELN test data and LIM data entry for colleagues
• Participate in test standard validations, training others (e.g. lab personal, marketing, sales) and internal presentations
• Apply consultative skills when interacting with customers to build trust and transparency in managing their incidents
• Participate in customer presentations and consult them on best-practices applied in the respective field
• Communicate with and consult AE field roles, KAMs, project teams and customers Lead internal and external technical requests and projects
• Ensure laboratory and application equipment are calibrated and safety checked in compliance with local regulations
• Support and ensure completion of Root Cause Analysis and Corrective Action Plan on customer and overall product performance complaints

YOUR SKILLS

• ADP, ALBERT
• Digital tools
• Lean management
• Operations
• Process excellence
• Project management
• Quality management
• Risk assessment
• Training preparation
• Finance
• Marketing and sales

go to method of application »

YOUR ROLE

• Standardize and develop new test methods leveraging a wide range of analytical test methods (destructive/non-destructive testing)
• Leverage customer feedback to drive optimization in customer service and testing processes
• Track and manage test reports in the LIM system leveraging electronic laboratory notebooks (ELN)
• Provide peer review on ELN test data and LIM data entry for colleagues Participate in test standard validations, training others (e.g. lab personal, marketing, sales) and internal presentations
• Apply consultative skills when interacting with customers to build trust and transparency in managing their incidents
• Participate in customer presentations and consult them on best-practices applied in the respective field
• Communicate with and consult AE field roles, KAMs, project teams and customers
• Lead internal and external technical requests and projects
• Ensure laboratory and application equipment are calibrated and safety checked in compliance with local regulations
• Support and ensure completion of Root Cause Analysis and Corrective Action Plan on customer and overall product performance complaints

YOUR SKILLS

• ADP, ALBERT
• Digital tools
• Lean management
• Operations
• Process excellence
• Project management
• Quality management
• Risk assessment
• Training preparation
• Finance
• Marketing and sales

go to method of application »

YOUR ROLE

• To proactively communicate with full Supply Chain and finally with our customers to secure dynamic services and communication.
• Resolve all and any issues, or hurdles that remain in the why of us executing a customer experience that is best practice.
• Acting as the single point of contact for Henkel South Africa Adhesives Customers.
• Ensures all day-to-day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards.
• Enforces successful execution of daily operations cycle (improved end Customer Service Level performance and faster response to incidences)
• Maintains and increases customer loyalty, by building relationships.

YOUR SKILLS

• Customer service experience within FMCG or OEM Manufacturing
• Customer retention
• Customer satisfaction
• Customer service
• Front office
• SAP Order Management