Sales Coordinator at Cape Herb & Spice

Role Objective:

• To support the Key Account Manager and oversee seamless execution of customer orders.

Key Functional Areas:

• Customer communication
• Internal liaison
• Administrational support

Responsibilities:

• Oversee loading of orders (or assist loading when necessary) and order confirmation process
• Assist with BOM sign-off and new product readiness
• Drive sales order through the supply chain and keep customer informed
• Assist KAM with internal departmental liaison
• Ensure resolution of shortages or issues related to orders
• Co-ordinating the sending of samples
• Assist with gathering forecasts and required information from customers
• Maintain customer databases
• Ensure customer specific requirements are met, be it taking photos of containers, sending test results on raw materials etc
• Co-ordinate payment and dispatch arrangement

Education and Required Knowledge:

• Grade 12 qualification with 2-5 years relevant experience
• Excellent computer skills
• Syspro knowledge is an advantage
• Strong written communication and ability to convey information clearly and concisely

Personal Characteristics:

• Good work ethic
• Highly organised, detail orientated and accurate
• Ability to work under pressure and multi-task
• A proactive approach and able to use initiative
• Willingness to learn new skills