Sales Coordinator at ESKORT

QUALIFICATIONS: 

• Grade 12

EXPERIENCE: 

• Previous experience as a sales coordinator, telesales representative or sales/customer service-related role.

JOB ACTIVITIES: 

Customer Liaison

• Accurately update customer information and or contact details required specifications 
• Customer Orders (Take and capture orders in an accurate manner)
• Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.) 
• Update call lists 
• Up sale on every sales call made to customers

Pricing 

• Receive pricing / deals from Key Account and Accounts Manager and ensure the following:
• Approved changes are affected
• Approved deals are affected
• Pricing register updated to specifications
• Ensure the correct pricing is loaded on the system when placing orders for all customer channels

Order Processing

• Placing orders on the system once received from customers via phone.
• Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries. 
• Capture orders receive on email and from Key Account Managers.

Tracking Orders

• Inform customers about Late deliveries. 
• Inform customers on short / out of stock on deliveries. 
• Inform customers if delivery dates need to be changed due no stock.

Documentation

• Keep records of calls and sales and note useful information.
• Safekeeping of all hard copy and soft cop documentation.

Reporting

• Close all open calls and make sure the customers did receive the stock.