Sales Coordinator at Hyde

Job Description

General Responsibilities

• Effectively utilises software applications and communication tools that are used to facilitate the collection and cataloguing of market information for the purposes of generating sales leads and sales
• Effectively manages processes and systems that enable Sales to be generated and guests to be comfortably accommodated to the highest standards of the hotel
• Effectively utilises property management software and tools to monitor the preferences of Hotel Guests and works to produce appropriate Sales and Promotional strategies
• Ensures that all enquiries are responded to, that accurate quotations are generated and sent to clients within the specified time frame
• Ensures that all Revenue Reports, Daily Pick-Up reports, Sales Activity, Strategy Adjustment reports are accurately produced with the specific time frame
• Takes responsibility for the performance of the Sales functions of the hotel
• Attends trade shows and Sales events to Showcase the Group to the Market
• Ensure that annual planner is kept up to date re sales meeting minutes  Assist with travel arrangements
• Provide administrative support on a one-to -one basis.
• Assist managers to make the best use of their time by dealing with administrative tasks
• Liaise with clients, suppliers and other staff
• Devise and maintain office systems, including data management, filing, etc.
• Arrange travel and accommodation and, occasionally, travel with the manager to provide general assistance during presentation
• Comply with company safety regulations, rules, policies, and procedures at all times.
• Familiarise yourself with the company vision and values which link to our model of desired behaviours that we expect all employees to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures, and countries

Customer Specific Responsibilities

• Ensure world-class service is delivered to the Guest, by collaborating with the 3rd Party Distributors on all matters impacting Bookings and the Guest Service provision
• Together with the relevant teams and specialists, ensures that policies, processes and standards directly affecting the Guests do reflect their safety, security concerns and preferences
• Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information

People Specific Responsibilities

• Supports an environment that contributes to positive employee engagement and commitment to the job
• Promote and maintain compliance and awareness of health, safety and security issues in accordance with applicable legislation and best practice

Finance Specific Responsibilities

• Works to ensure that REVPAR targets are consistently achieved or surpassed.
• Looks for opportunities to prevent damage of equipment and reduce the consumption of stock without affecting quality
• Works to ensure that Sales, Up/Cross-sell targets are consistently achieved
• Helps to reduce the cost of distribution by finding new less expensive means of delivering business

Qualifications

• 3 Years of experience in the Sales operations of a luxury hotel
• Proficient user of OPERA
• Proficient in the application of Up-Sell and Cross-Sell strategies
• Hospitality Management Qualification or relevant prior experience.
• Extensive Background in Sales