Sales & Customer Service Consultant (TEMP) at Bosch Holdings (Pty) Ltd

Job Description
An opportunity exists in the Building Technology division in Bosch for a Sales & Customer Service Consultant. It is important to note this is not a permanent opportunity, but only a 6 months fixed-term contract.

Duties include but are not limited to;

• Timely and accurate order and quotation processing in SAP;
• Providing customers with information related to price and availability, order status, products etc.;
• Processing customer returns in SAP;
• Customer claims/feedback management;
• Managing open orders by extracting and analyzing SAP reports;
• Monitoring order statuses and keeping customers informed on order execution status on a daily basis;
• Providing prompt and courteous responses to customer queries;
• Raising requests for creating and updating customer master data;
• Internally communicating with other departments to ensure that customers' needs and claims are being supported;
• Active participation in continuous improvement processes and CIP activities.

Experience Required ;

• At least 2 years experience in a similar sales & customer service related role;
• Computer literate in MS Office packages (particularly Excel and Word);
• SAP Experience;
• Excellent written and oral communication skills in English;
• Exposure in a financial background would be advantageous.

Personal Characteristics;

• Attention to detail and result orientation;
• Analytical thinking;
• Ability to solve problems;
• Team-player;
• Multitasking ability.

Qualifications

• Completed Matric 
• Degree in Logistics or related field